Online Consultations and Video Consultations Reporting

 

ID

S97

Version

1.0.0

Type

Standard

Status

Effective

Effective Date

Oct 16, 2023

Framework(s)

 

Description

The Online Consultations and Video Consultations Reporting Standard enables the collection and submission of data to the Authority inline with the Online Consultation / Video Consultation (OC/VC) extended data collection.

The Online Consultation / Video Consultation (OC/VC) extended data collection goal is to support understanding of demand and activity in general practice Accurate and timely capture of this data supports GP practices and local commissioners to plan and provide implementation support, as well as make more informed procurement decisions. Moreover, nationally it will help with understanding usage and shaping future policy.

Requirements

Applicable Frameworks

Requirement ID

Requirement Title

Requirement Text

Level

All

OCVCR1

Submit Online Consultation and Online Patient/Service User Requests data

The Solution to submit Online Consultation and Online Patient/Service User Requests data to the Authority, including the required data items specified in the Data Items Specification section, as per: https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/online-and-video-consultation-undertaken-in-general-practice

MUST

All

OCVCR2

Submit Video Consultation data

The Solution to submit Video Consultation data to the Authority, including the required data items specified in the Data Items Specification section, as per: https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/online-and-video-consultation-undertaken-in-general-practice

MUST

Data Items Specification

The Online Consultation and Video Consultation data specification defines the data items in full, however Suppliers only need to submit the data items defined below.

Online Patient/Service User Consultation and Online Patient/Service User Requests

If the Supplier is offering the Online Patient/Service User Consultation and Online Patient/Service User Request Capabilities the data items below are required from Suppliers as part of the Online Consultation extended data collection.

Table

Field ID

Data Item

Description

Level

Table

Field ID

Data Item

Description

Level

Header

OCH_VCH-001

primary_data_collection_supplier_in_use

Name of online consultation Supplier returning the data.

MUST

Header

OCH_VCH-002

reporting_period_start_date

The reporting period start date to which this file refers.

MUST

Header

OCH_VCH-003

reporting_period_end_date

The reporting period end date to which this file refers.

MUST

Header

OCH_VCH-004

date_and_time_data_set_created

Date and time of VC submission start

MUST

Header

OCH_VCH-005

data_set_version_number

The version number of a Data Set.

MUST

Header

OCH_VCH-006

organisation_identifier_submitting_organisation

Organisation code for the system supplier submitting data.

MUST

OC Record

OCR-001

oc_record_id

Reference number that is unique to this data entry record.
This uniquely identifies the event rather than the patient

MUST

OC Record

OCR-002

oc_general_medical_practice_patient_registration

The GP Practice ODS code for the

  • GP Practice for which data is being returned

  • the Hub for which data is being returned

MUST

OC Record

OCR-006

oc_submission_successful_to_general_practice

Note: A submission is defined as a successful and secure transmission of a patient’s entry into an OC system to their registered GP practice or virtual hub

MUST

OC Record

OCR-007

oc_access_method

Method used to access online consultation system:

Should

OC Record

OCR-008

oc_submission_source

Person who completed the online submission:

Should

OC Record

OCR-009

oc_patient_age

Age (in years) of patient at date of OC submission

Should

OC Record

OCR-010

oc_person_stated_gender_code

Patient gender:

Should

OC Record

OCR-011

oc_ethnic_category_code_2001

Patient ethnicity:

Should

OC Record

OCR-012

oc_language_code

The language used by a PERSON.

LANGUAGE CODE  is based on the ISO 639-1 two character language codes (see the  ISO Registration Authority website) plus five communication method extensions:

Should

OC Record

OCR-013

oc_disability_recorded

Submissions where patient entering into OC triage system were recorded as having a disability.
Read/CTV3/SNOMED mapping

Should

OC Record

OCR-014

oc_accessibility_requirements

Patient submitted accessibility requirements

Read/CTV3/SNOMED mapping

Should

OC Record

OCR-015

oc_submission_start

Date and time of OC submission start

Should

OC Record

OCR-016

oc_submission_end

Date and time of OC submission end

MUST

OC Record

OCR-017

oc_submission_type

Type of consultation as classified by the OC system

MUST

OC Record

OCR-018

oc_consultation_mechanism

Method used to respond/ close OC encounter by general practice:

Should

OC Record

OCR-019

oc_clinical_problem_type

Type of clinical problem as categorised by the online system:

Should

OC Record

OCR-020

oc_clinical_submission_priority_type 

Urgency of the clinical problem as categorised by the online system [by types of clinical pathway]:
The clinical response priority of a SERVICE REQUEST.

Should

OC Record

OCR-021

oc_admin_activity_type

Type of admin activity as categorised by the online system:

Should

OC Record

OCR-024

oc_initial_response_date_time

Date and time initial response was received by the patient

Should

OC Record

OCR-028

oc_response_preference

Patient submitted their preferred method for response to their OC request:

Should

OC Record

OCR-030

oc_clinician_preference

Patient submitted their preferred clinician within online consultation system

Should

OC Practice

OCP-001

oc_general_medical_practice_patient_registration

The GP Practice ODS code for:

  • the GP Practice for which data is being returned

  • the ‘Hub’ for which data is being returned

MUST

OC Practice

OCP-005

oc_procurement_route

Route of procurement for online consultation solution.

MUST

OC Practice

OCP-007

oc_video_consultation_enabled

Video consultation functionality enablement status in the online consultation Solution as at reporting period end date.

MUST

OC Practice

OCP-008

oc_two_way_communication_enabled

Two-way communication (between patient and GP practice) functionality enablement status in the online consultation Solution as at report period end date.

MUST

OC Practice

OCP-009

oc_photo_upload_patient_enabled

Patient photo upload functionality enablement status in the online consultation Solution at the Practice as at report period end date.

MUST

OC Practice

OCP-010

oc_triage_enabled

If OC triage is enabled.

MUST

OC Practice

OCP-011

oc_switch_off_start

The date and time that the system was switched off.

Should

OC Practice

OCP-012

oc_switch_off_end

The date and time that the system was switched back on.

Should

Video Consultation

If the Supplier is offering the Video Consultation Capability the data items below are required from Suppliers as part of the Video Consultation extended data collection.

Table

Field ID

Data Item

Description

Level

Table

Field ID

Data Item

Description

Level

Header

OCH_VCH-001

primary_data_collection_supplier_in_use

Name of online consultation Supplier returning the data.

MUST

Header

OCH_VCH-002

reporting_period_start_date

The reporting period start date to which this file refers.

MUST

Header

OCH_VCH-003

reporting_period_end_date

The reporting period end date to which this file refers.

MUST

Header

OCH_VCH-004

date_and_time_data_set_created

Date and time of VC submission start

MUST

Header

OCH_VCH-005

data_set_version_number

The version number of a Data Set.

MUST

Header

OCH_VCH-006

organisation_identifier_submitting_organisation

Organisation code for the system supplier submitting data.

MUST

VC Record

VCR-001

vc_record_id

Reference number that is unique to this data entry record

MUST

VC Record

VCR-002

vc_general_medical_practice_patient_registration

The GP Practice ODS code for the

  • GP Practice for which data is being returned

  • the Hub for which data is being returned

MUST

VC Record

VCR-003

vc_start

Date and time of VC start.

MUST

VC Record

VCR-004

vc_end

Date and time of VC end.

MUST

VC Record

VCR-013

vc_consultation_type

Type of consultation as classified by the VC system

MUST

VC Record

VCR-014

vc_patient_age

Age (in years) of patient at date of video consultation

Should

VC Record

VCR-015

vc_person_stated_gender_code

Patient gender:

Should

VC Record

VCR-016

vc_ethnic_category_code_2001

Patient ethnicity:

Should

VC Record

VCR-017

vc_language_code

The language used by a PERSON.

LANGUAGE CODE  is based on the ISO 639-1 two character language codes (see the  ISO Registration Authority website) plus five communication method extensions:

Should

VC Record

VCR-018

vc_disability_recorded

Submissions where patient entering into VC triage system were recorded as having a disability.

Read/CTV3/SNOMED mapping

Should

VC Record

VCR-019

vc_accessibility_requirements

Patient submitted accessibility requirements

Read/CTV3/SNOMED mapping

Should

VC Practice

VCP-001

vc_general_medical_practice_patient_registration

The GP Practice ODS code for the

  • GP Practice for which data is being returned

  • the Hub for which data is being returned

MUST

VC Practice

VCP-005

vc_procurement_route

Route of procurement for online consultation solution.

MUST

VC Practice

VCP-008

vc_switch_off_start

The date and time that the system was switched off.

Should

VC Practice

VCP-009

vc_switch_off_end

The date and time that the system was switched back on.

Should

Incident Data

If the Supplier is offering the Online Patient/Service User Consultation, Online Patient/Service User Request or Video Consultation Capability the data items below are required from Suppliers as part of the Online Consultation and Video Consultation extended data collection.

Table

Field ID

Data Item

Description

Level

Table

Field ID

Data Item

Description

Level

Header

OCH_VCH-001

primary_data_collection_supplier_in_use

Name of online consultation Supplier returning the data.

MUST

Header

OCH_VCH-002

reporting_period_start_date

The reporting period start date to which this file refers.

MUST

Header

OCH_VCH-003

reporting_period_end_date

The reporting period end date to which this file refers.

MUST

Header

OCH_VCH-004

date_and_time_data_set_created

Date and time of VC submission start

MUST

Header

OCH_VCH-005

data_set_version_number

The version number of a Data Set.

MUST

Header

OCH_VCH-006

organisation_identifier_submitting_organisation

Organisation code for the system supplier submitting data.

MUST

Incident data

ICP-001

record_id

Reference number that is unique to this data entry record

Should

Incident data

ICP-002

general_medical_practice_patient_registration

The GP Practice ODS code for the

  • GP Practice for which data is being returned

  • the Hub for which data is being returned

Should

Incident data

ICP-003

OC_VC_type

Was the incident relating to OC or VC

Should

Incident data

ICP-004

incident_type

An incident is any unintended or unexpected incident that could have or did lead to harm for one or more patients receiving healthcare. Note: This definition incorporates all terms such as 'adverse incidents', 'adverse events', and 'near misses'.
Not a substitute for formal incident reporting - this is for incident data capturing only. Any incidents need to be reported to the Authority through the agreed processes as part of the DFOCVC Framework.
Suppliers are required to provide information for all incidents or issues

Should

Incident data

ICP-005

non_incident_type

A non incident could be described as a lower grade issue which has not lead to an adverse incident, event or near miss.
Not a substitute for formal incident reporting - this is for incident data capturing only. Any incidents need to be reported to the Authority through the agreed processes as part of the DFOCVC Framework.
Suppliers are required to provide information for all incidents or issues

Should

Incident data

ICP-006

incident_severity

The severity of the incident

Should

Incident data

ICP-007

incident_cause

The cause of the incident

Should

Incident data

ICP-008

high_severity_service_incident_indicator

An indication of whether the incident is considered to be a high severity.

Should

Incident data

ICP-012

incident_date_time

Date and time that incident occurred

Should

Roadmap

Items on the Roadmap which impact or relate to this Standard

Suppliers will not be assessed or assured on these Roadmap Items as part of Onboarding