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Description

Excerpt

Enables Citizens to request medication online and manage nominated and preferred Pharmacies for Patients.

Outcomes

...

titleColorwhite
titleBGColor#183152
titleMUST Epics - Epics and acceptance criteria will be evaluated during the Capability Assessment Stage of Onboarding

C3E1 - manage Repeat Medications - Patient

As a Patient

I want to manage Repeat Medications

So that I can receive Repeat Medications

Acceptance criterion 1: view Repeat Medications

Given the Patient is logged into Citizen Services

When the Patient chooses to view Repeat Medications

Then the Repeat Medications are displayed

Acceptance criterion 2: view most recent Issue of a Repeat Medication

Given the Patient is logged into Citizen Services

When the Patient chooses to view the most recent Issue of a Repeat Medication

Then the most recent Issue for the Repeat Medication is displayed

Acceptance criterion 3: request an Issue of a Repeat Medication

Given the Patient is logged into Citizen Services

When the Patient chooses to request an Issue of a Repeat Medication

Then the Issue is requested

Acceptance criterion 4: cancel a request for an Issue of a Repeat Medication

Given the Patient is logged into Citizen Services

When the Patient chooses to cancel a request for an Issue a Repeat Medication

Then the Issue request is cancelled

Acceptance criterion 5: support a request for an Issue a Repeat Medication

Given the Patient is logged into Citizen Services

When the Patient chooses to support a request for an Issue a Repeat Medication

Then the Issue request can be amended to include the evidence to support the request

Acceptance criterion 6: view outstanding requests for Issues of Repeat Medications

Given the Patient is logged into Citizen Services

When the Patient chooses to view outstanding requests for Issues of Repeat Medications

Then the outstanding Issue requests are displayed

C3E2 - manage my nominated EPS pharmacy

As a Patient 

I want to manage my nominated EPS pharmacy

So that my nominated pharmacy is correct

Acceptance criterion 1: nominate an EPS pharmacy

Given the Patient is logged into Citizen Services

And the Practice is enabled for the EPS

And the pharmacy chosen by the Patient offers the EPS

When the Patient chooses to nominate the pharmacy

Then the pharmacy is nominated as the EPS pharmacy

Acceptance criterion 2: view the nominated EPS pharmacy

Given the Patient is logged into Citizen Services

And the Patient has nominated a pharmacy for the EPS

When the Patient chooses to view the nominated pharmacy

Then the nominated EPS pharmacy is displayed

Acceptance criterion 3: amend the nominated EPS pharmacy

Given the Patient is logged into Citizen Services

And the Patient has nominated a pharmacy for the EPS

And the alternative pharmacy offers the EPS

When the Patient chooses to amend the nominated pharmacy to the alternative pharmacy

Then the alternative pharmacy is nominated as the EPS pharmacy

...

titleColorwhite
titleBGColor#375D81
titleMAY Epics - All May Epics and Acceptance Criteria will be evaluated during the Capability Assessment Stage of On-boarding. However, these Epics are not mandatory and will not be used as part of the overall assessment of whether the Capability is fully met. Any May Epics that are assessed as met will be available to buyers via the Buying Catalogue.

C3E3 - manage my Preferred PharmacyAs a Patient

I want to manage my Preferred Pharmacy

So that my Preferred Pharmacy is correct

Acceptance criterion 1: Select a Preferred Pharmacy

Given the Patient is logged into Citizen Services

When the Patient chooses to select the Preferred Pharmacy

Then the pharmacy is selected as the Preferred Pharmacy

Acceptance criterion 2: view the Preferred Pharmacy

Given the Patient is logged into Citizen Services

When the Patient chooses to view the Preferred Pharmacy

Then the Preferred Pharmacy is displayed

Acceptance criterion 3: amend the Preferred Pharmacy

Given the Patient is logged into Citizen Services

When the Patient chooses to amend the Preferred Pharmacy

Then the Preferred Pharmacy is amended

C3E4 - manage Acute Medications

As a Patient

I want to manage Acute Medications

So that I can receive Acute Medications

Acceptance criterion 1: view Acute Medications

Given the Patient is logged into Citizen Services

When the Patient chooses to view Acute Medications

Then the Acute Medications are displayed

Acceptance criterion 2: view Issues of an Acute Medication

Given the Patient is logged into Citizen Services

When the Patient chooses to view Issues of an Acute Medication

Then the Issues for the Acute Medication are displayed

Acceptance criterion 3: request an Issue of an Acute Medication

Given the Patient is logged into Citizen Services

When the Patient chooses to request an Issue of an Acute Medication

Then the Issue is requested

Acceptance criterion 4: cancel a request for an Issue of an Acute Medication

Given the Patient is logged into Citizen Services

When the Patient chooses to cancel a request for an Issue of an Acute Medication

Then the Issue request is cancelled

Acceptance criterion 5: support a request for an Issue of an Acute Medication

Given the Patient is logged into Citizen Services

When the Patient chooses to support a request for an Issue of an Acute Medication 

Then the Issue request can be amended to include the evidence to support the request

Acceptance criterion 6: view outstanding requests for Issues of Acute Medications

Given the Patient is logged into Citizen Services

When the Patient chooses to view outstanding requests for Issues of Acute Medications

Then the outstanding Issue requests are displayed

C3E5 - view medication information

As a Patient

I want to view information about medication

So that I can understand how to use it and the implications of doing so

Acceptance criterion 1: view medication information

Given the Citizen is logged into Citizen Services

When the Citizen chooses to view medication information

Then information about how to use the medication is displayed

And information about the implications of using the medication

C3E6 - manage Repeat Medications as a Proxy

As a Proxy

I want to manage Repeat Medications

So that the Patient can receive Repeat Medications 

Acceptance criterion 1: view Repeat Medications

Given the Proxy is logged into Citizen Services

When the Proxy chooses to view Repeat Medications

Then the Repeat Medications are displayed

Acceptance criterion 2: view most recent Issue of a Repeat Medication

Given the Proxy is logged into Citizen Services

When the Proxy chooses to view the most recent Issue of a Repeat Medication

Then the most recent Issue for the Repeat Medication is displayed

Acceptance criterion 3: request an Issue of a Repeat Medication

Given the Proxy is logged into Citizen Services

When the Proxy chooses to request an Issue of a Repeat Medication

Then the Issue is requested

Acceptance criterion 4: cancel a request for an Issue of a Repeat Medication

Given the Proxy is logged into Citizen Services

When the Proxy chooses to cancel a request for an Issue a Repeat Medication

Then the Issue request is cancelled

Acceptance criterion 5: support a request for an Issue a Repeat Medication

Given the Proxy is logged into Citizen Services

When the Proxy chooses to support a request for an Issue a Repeat Medication

Then the Issue request can be amended to include the evidence to support the request

Acceptance criterion 6: view outstanding requests for Issues of Repeat Medications

Given the Proxy is logged into Citizen Services

When the Proxy chooses to view outstanding requests for Issues of Repeat Medications

Then the outstanding Issue requests are displayed

C3E7 - manage nominated EPS pharmacy as a Proxy

As a Proxy

I want to manage my Patient's nominated EPS pharmacy

So that the Patient's nominated pharmacy is correct

Acceptance criterion 1: nominate an EPS pharmacy

Given the Proxy is logged into Citizen Services

And the Practice is enabled for the EPS

And the pharmacy chosen by the Proxy offers the EPS

When the Proxy chooses to nominate the pharmacy

Then the pharmacy is nominated as the EPS pharmacy

Acceptance criterion 2: view the nominated EPS pharmacy

Given the Proxy is logged into Citizen Services

And the Proxy has nominated a pharmacy for the EPS

When the Proxy chooses to view the nominated pharmacy

Then the nominated EPS pharmacy is displayed

Acceptance criterion 3: amend the nominated EPS pharmacy

Given the Proxy is logged into Citizen Services

And the Proxy has nominated a pharmacy for the EPS

And the alternative pharmacy offers the EPS

When the Proxy chooses to amend the nominated pharmacy to the alternative pharmacy

Then the alternative pharmacy is nominated as the EPS pharmacy

C3E8 - manage Preferred Pharmacy as a Proxy

As a Proxy

I want to manage the Patient's Preferred Pharmacy

So that the Patient's Preferred Pharmacy is correct

Acceptance criterion 1: Select a Preferred Pharmacy

Given the Proxy is logged into Citizen Services

When the Proxy chooses to select the Preferred Pharmacy

Then the pharmacy is selected as the Preferred Pharmacy

Acceptance criterion 2: view the Preferred Pharmacy

Given the Proxy is logged into Citizen Services

When the Proxy chooses to view the Preferred Pharmacy

Then the Preferred Pharmacy is displayed

Acceptance criterion 3: amend the Preferred Pharmacy

Given the Proxy is logged into Citizen Services

When the Proxy chooses to amend the Preferred Pharmacy

Then the Preferred Pharmacy is amended

C3E9 - manage Acute Medications as a Proxy

As a Proxy

I want to manage Acute Medications

So that the Patient can receive Acute Medications

Acceptance criterion 1: view Acute Medications

Given the Proxy is logged into Citizen Services

When the Proxy chooses to view Acute Medications

Then the Acute Medications are displayed

Acceptance criterion 2: view Issues of an Acute Medication

Given the Proxy is logged into Citizen Services

When the Proxy chooses to view Issues of an Acute Medication

Then the Issues for the Acute Medication are displayed

Acceptance criterion 3: request an Issue of an Acute Medication

Given the Proxy is logged into Citizen Services

When the Proxy chooses to request an Issue of an Acute Medication

Then the Issue is requested

Acceptance criterion 4: cancel a request for an Issue of an Acute Medication

Given the Proxy is logged into Citizen Services

When the Proxy chooses to cancel a request for an Issue of an Acute Medication

Then the Issue request is cancelled

Acceptance criterion 5: support a request for an Issue of an Acute Medication

Given the Proxy is logged into Citizen Services

When the Proxy chooses to support a request for an Issue of an Acute Medication 

Then the Issue request can be amended to include the evidence to support the request

Acceptance criterion 6: view outstanding requests for Issues of Acute Medications

Given the Proxy is logged into Citizen Services

When the Proxy chooses to view outstanding requests for Issues of Acute Medications

Then the outstanding Issue requests are displayed

C3E10 - view medication information as a Proxy

As a Proxy 

I want to view information about medication

So that I can understand how to use it and the implications of doing so

Acceptance criterion 1: view medication information

Given the Proxy is logged into Citizen Services

When the Proxy chooses to view medication information

Then information about how to use the medication is displayed

And information about the implications of using the medication

Panel
titleBGColor#ABC8E2
titleCapability Specific Standards

Suppliers will have to attain compliance with these Standards during the compliance stage before they can be live on a framework with this Capability:

...

Page Properties

ID

C3

Version

1.0.2

Type

Capability

Category

Citizen services

Status

Effective

Effective Date

Framework(s)

Description

Excerpt

Enables Patients to request for a Repeat medication recorded in Prescribing to be issued online.

Outcomes

For a Patient:

The ability to request a further issue of a Repeat medication without having to attend the Healthcare Organisation.

For Primary Care:

Facilitating access to prescribed Repeat medication as per the treatment needs of individual Patients. Reducing the risk of transcription errors, fewer phone calls, fewer face-to-face transactions with Patients and releasing time for staff to be deployed on other tasks.

MUST Epics - Describes the minimum functionality required to deliver a Capability. Solutions MUST be successfully evaluated against each Epic and Acceptance Criteria via Capability Assessment in order to be associated with this Capability

E00327 - Patient viewing Repeat medications

As a Patient

I want to view my Repeat medications using Citizen Services

So that I can view the Repeat medications I can request to be issued

Acceptance criterion 1: view Repeat Medications

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to view their Repeat medications

Then the Patient’s Repeat medications are displayed

And the name for each medication is displayed

And the strength for each medication is displayed

And the form for each medication is displayed

And the dose for each medication is displayed

And the date of the most recent issue for each medication is displayed

And the duration for each medication is displayed

E00327 - Additional Implementation Details

Solutions MUST comply with the following when implementing this Epic:

  • Utilise Provider IM1 Patient interface(s) and adhere to IM1 - Interface Mechanism Standard (Patient interface Consumer requirements)

Info

E00327 - Supporting Information

  • Further information on creating Repeat medication can be found in the Prescribing Capability

  • Additional examples of Repeat medication information MAY include, but are not limited to:

    • The suggested date of next issue

    • Date and status of previous request to be issued (with associated free text from Citizen Services requests)

    • Whether the Repeat medication is due for review (including the expected review date where applicable)

E00328 - Patient managing requests for a Repeat medication to be issued

As a Patient

I want to manage my requests for Repeat medication to be issued using Citizen Services

So that I can manage requests for my Repeat medications to be issued

Acceptance criterion 1: create a request for a Repeat medication to be issued

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to request for a Repeat medication to be issued

And the Patient does not have any existing pre-authorised issues outstanding for the Repeat medication

Then the request is created

Acceptance criterion 2: view outstanding requests for Repeat medications to be issued

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to view outstanding requests for Repeat medications to be issued

Then the outstanding requests are displayed

Acceptance criterion 3: cancel an outstanding request for a Repeat medication to be issued

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to cancel a request for a Repeat medication to be issued

Then the request is cancelled

E00328 - Additional Implementation Details

Solutions MUST comply with the following when implementing this Epic:

  • Utilise Provider IM1 Patient interface(s) and adhere to IM1 - Interface Mechanism Standard (Patient interface Consumer requirements)

Info

E00328 - Supporting Information

  • Further information on creating Repeat medication can be found in the Prescribing Capability

  • For further information on enabling the Prescription Ordering Citizen Service see manage Prescription Ordering Citizen Service access for a Patient and the Practice in the Patient Information Maintenance - GP Capability

  • Patient MAY be informed of prescription collection approach upon submission of their request:

    • Notified that the requested prescription will be sent to the Patient's Electronic Prescription Service (EPS) Nominated Pharmacy (if Patient is participating in EPS)

    • Notified that the prescription will need to be collected (if Patient is not participating in EPS)

E00109 - submit Management Information (MI) data to NHS Digital

As a Health or Care Professional

I want Management Information (MI) data to be sent to NHS Digital on behalf of my Healthcare Organisation

So that aggregated counts of information can be submitted to NHS Digital to enable monitoring

Acceptance criterion 1: create Management Information (MI) data for submission

Given there is Management Information (MI) data to be submitted by the Solution

When the creation of the Management Information (MI) data file is triggered

Then the Management Information (MI) data file is created

E00109 - Additional Implementation Details

Solutions MUST comply with the following when implementing this Epic:

MAY Epics - Describes additional functionality associated with the Capability. Suppliers should consider all MAY Epics as part of their User Research. Suppliers can choose to map their Solutions to these Epics and they will be evaluated via Capability Assessment. Framework Authorities or purchasing organisations may require these Epics as product qualification or requirements criteria

E00329 - Proxy viewing a Patient’s Repeat medications

As a Proxy

I want to view the Patient’s Repeat medications using Citizen Services

So that I can view the Patient’s Repeat medications I can request to be issued

Acceptance criterion 1: Proxy viewing a Patient’s Repeat Medications

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to view the Patient’s Repeat medications

Then the Patient’s Repeat medications are displayed

And the name for each medication is displayed

And the strength for each medication is displayed

And the form for each medication is displayed

And the dose for each medication is displayed

And the date of the most recent issue for each medication is displayed

And the duration for each medication is displayed

Info

E00329 - Supporting Information

  • Further information on creating Repeat medication can be found in the Prescribing Capability

  • Additional examples of Repeat medication information MAY include, but are not limited to:

    • The suggested date of next issue

    • Date and status of previous request to be issued (with associated free text from Citizen Services requests)

    • Whether the Repeat medication is due for review (including the expected review date where applicable)

E00330 - Proxy managing requests for a Patient’s Repeat medication to be issued

As a Proxy

I want to manage requests for a Patient’s Repeat medication to be issued using Citizen Services

So that I can manage requests for a Patient’s Repeat medications to be issued

Acceptance criterion 1: create a request for a Repeat medication to be issued

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to request for a Patient’s Repeat medication to be issued

And the Patient does not have any existing pre-authorised issues outstanding for the Repeat medication

Then the request is created

Acceptance criterion 2: view outstanding requests for Repeat medications to be issued

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to view outstanding requests for a Patient’s Repeat medications to be issued

Then the outstanding requests are displayed

Acceptance criterion 3: cancel an outstanding request for a Repeat medication to be issued

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to cancel a request for a Patient’s Repeat medication to be issued

Then the request is cancelled

Info

E00330 - Supporting Information

  • Further information on creating Repeat medication can be found in the Prescribing Capability

  • Proxy MAY be informed of prescription collection approach upon submission of their request:

    • Notified that the requested prescription will be sent to the Patient's Electronic Prescription Service (EPS) Nominated Pharmacy (if Patient is participating in EPS)

    • Notified that the prescription will need to be collected (if Patient is not participating in EPS)

E00331 - add free text information to a request for a Repeat medication to be issued

As a Citizen

I want to add free text information to a request for a Repeat medication to be issued

So that I can provide free text information to support the request

Acceptance criterion 1: add free text information when requesting a Repeat Medication be issued

Given the Citizen is enabled for the Prescription Ordering Citizen Service

When the Citizen selects to request for a Repeat medication to be issued

Then free text information can be recorded

Info

E00331 - Supporting Information

  • Free text information MAY refer to either an individual medication item being requested or to the whole request (where multiple items can be requested at once)

E00332 - add free text information when cancelling a request for a Repeat medication to be issued

As a Citizen

I want to add free text information when cancelling a request for a Repeat medication to be issued

So that I can provide free text information to support the cancellation

Acceptance criterion 1: add free text information when cancelling a request for a Repeat medication to be issued

Given the Citizen is enabled for the Prescription Ordering Citizen Service

When the Citizen selects to cancel a request for a Repeat medication to be issued

Then free text information can be recorded

Info

E00332 - Supporting Information

  • Free text information MAY refer to either an individual medication item being requested or to the whole request (where multiple items can be requested at once)

E00333 - Patient viewing Acute medications

As a Patient

I want to view my Acute medications using Citizen Services

So that I can view the Acute medications I can request to be issued

Acceptance criterion 1: view Acute medications

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to view their Acute medications

Then the Patient’s Acute medications are displayed

E00334 - Patient managing requests for an Acute medication to be issued

As a Patient

I want to manage my requests for Acute medication to be issued using Citizen Services

So that I can manage requests for my Acute medications to be issued

Acceptance criterion 1: create a request for an Acute medication to be issued

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to request for an Acute medication to be issued

Then the request is created

Acceptance criterion 2: view outstanding requests for Acute medications to be issued

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to view outstanding requests for Acute medications to be issued

Then the outstanding requests are displayed

Acceptance criterion 3: cancel an outstanding request for an Acute medication to be issued

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to cancel a request for an Acute medication to be issued

Then the request is cancelled

Info

E00334 - Supporting Information

E00335 - Proxy viewing Patient’s Acute medications

As a Proxy

I want to view the Patient’s Acute medications using Citizen Services

So that I can view the Patient’s Acute medications I can request to be issued

Acceptance criterion 1: Proxy viewing a Patient’s Acute medications

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to view the Patient’s Acute medications

Then the Patient’s Acute medications are displayed

E00336 - Proxy managing requests for a Patient’s Acute medication to be issued

As a Proxy

I want to manage requests for a Patient’s Acute medication to be issued using Citizen Services

So that I can manage requests for a Patient’s Acute medications to be issued

Acceptance criterion 1: create a request for an Acute medication to be issued

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to request for a Patient’s Acute medication to be issued

Then the request is created

Acceptance criterion 2: view outstanding requests for Acute medications to be issued

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to view outstanding requests for a Patient’s Acute medications to be issued

Then the outstanding requests are displayed

Acceptance criterion 3: cancel an outstanding request for an Acute medication to be issued

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to cancel a request for a Patient’s Acute medication to be issued

Then the request is cancelled

Info

E00336 - Supporting Information

  • Further information on creating Acute medication can be found in the Prescribing Capability

  • For further information on enabling the Acute medication - Prescription Ordering Citizen Service see manage Prescription Ordering Citizen Service access for a Proxy and manage Acute Prescription Request Citizen Service for a Proxy in the Patient Information Maintenance - GP Capability

  • Proxy MAY be informed of prescription collection approach upon submission of their request:

    • Notified that the requested prescription will be sent to the Patient's Electronic Prescription Service (EPS) Nominated Pharmacy (if Patient is participating in EPS)

    • Notified that the prescription will need to be collected (if Patient is not participating in EPS)

E00337 - add free text information to a request for an Acute medication to be issued

As a Citizen

I want to add free text information to a request for an Acute medication to be issued

So that I can provide free text information to support the request

Acceptance criterion 1: add free text information when requesting an Acute medication be issued

Given the Citizen is enabled for the Prescription Ordering Citizen Service

When the Citizen selects to request for an Acute medication to be issued

Then free text information can be recorded

Info

E00337 - Supporting Information

  • Free text information MAY refer to either an individual medication item being requested or to the whole request (where multiple items can be requested at once)

E00338 - add free text information when cancelling a request for an Acute medication to be issued

As a Citizen

I want to add free text information when cancelling a request for an Acute medication to be issued

So that I can provide free text information to support the cancellation

Acceptance criterion 1: add free text information when cancelling a request for an Acute medication to be issued

Given the Citizen is enabled for the Prescription Ordering Citizen Service

When the Citizen selects to cancel a request for an Acute medication to be issued

Then free text information can be recorded

Info

E00338 - Supporting Information

  • Free text information MAY refer to either an individual medication item being requested or to the whole request (where multiple items can be requested at once)

E00339 - view additional medication information

As a Citizen

I want to view additional information about medication

So that I can understand how to use it and the implications of doing so

Acceptance criterion 1: view additional medication information

Given the Citizen is logged into Citizen Services

When the Citizen selects to view additional medication information

Then information about how to use the medication is displayed

And information about the implications of using the medication is displayed

Info

E00339 - Supporting Information

  • Additional medication information MAY include, but is not limited to:

    • Significant side-effects

    • Cautions

    • Indications

    • Contraindications

    • Interactions

    • Active ingredients

E00340 - Patient managing Electronic Prescription Service (EPS) Nominated Pharmacy

As a Patient 

I want to manage my Electronic Prescription Service (EPS) Nominated Pharmacy using Citizen Services

So that my EPS prescriptions are sent to the Pharmacy of my choice

Acceptance criterion 1: record EPS Nominated Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to record their EPS Nominated Pharmacy

Then the EPS Nominated Pharmacy is recorded

Acceptance criterion 2: view the EPS Nominated Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to view their EPS Nominated Pharmacy

Then the EPS Nominated Pharmacy is displayed

Acceptance criterion 3: amend the EPS Nominated Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to amend their EPS Nominated Pharmacy

Then the EPS Nominated Pharmacy is amended

Acceptance criterion 4: delete the EPS Nominated Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to delete their EPS Nominated Pharmacy

Then the EPS Nominated Pharmacy is deleted

E00340 - Supporting Information

Solutions MUST comply with the following when implementing this Epic:

  • Patients to be able to select an EPS Nominated Pharmacy from a list of all pharmacies participating in the Electronic Prescription Service (EPS)

Info

E00340 - Supporting Information

  • Further information on Electronic Prescription Service (EPS) Nominated Pharmacies can be found in theElectronic Prescription Service (EPS) - Prescribing Standard

  • Solution MAY confirm any selection or changes of the Patient’s EPS Nominated Pharmacy using the Patient’s preferred Verified Contact Details

E00341 - Proxy managing Patient’s Electronic Prescription Service (EPS) Nominated Pharmacy

As a Proxy

I want to manage the Patient’s Electronic Prescription Service (EPS) Nominated Pharmacy using Citizen Services

So that the Patient’s EPS prescriptions are sent to the Pharmacy of their choice

Acceptance criterion 1: Proxy records the Patient’s EPS Nominated Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to record an EPS Nominated Pharmacy for a Patient

Then the Patient’s EPS Nominated Pharmacy is recorded

Acceptance criterion 2: Proxy views the Patient’s EPS Nominated Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to view the Patient’s EPS Nominated Pharmacy

Then the Patient’s EPS Nominated Pharmacy is displayed

Acceptance criterion 3: Proxy amends the Patient’s EPS Nominated Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to amend the Patient’s EPS Nominated Pharmacy

Then the Patient’s EPS Nominated Pharmacy is amended

Acceptance criterion 4: Proxy deletes the Patient’s EPS Nominated Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to delete the Patient’s EPS Nominated Pharmacy

Then the Patient’s EPS Nominated Pharmacy is deleted

E00341 - Supporting Information

Solutions MUST comply with the following when implementing this Epic:

  • Proxies to be able to select an EPS Nominated Pharmacy from a list of all pharmacies participating in the Electronic Prescription Service (EPS)

Info

E00341 - Supporting Information

  • Further information on Electronic Prescription Service (EPS) Nominated Pharmacies can be found in theElectronic Prescription Service (EPS) - Prescribing Standard

  • Solution MAY confirm any selection or changes of the Patient’s EPS Nominated Pharmacy using the Patient’s preferred Verified Contact Details

E00342 - Patient managing Preferred Pharmacy

As a Patient

I want to manage my Preferred Pharmacy using Citizen Services

So that I can record where I prefer to collect my paper prescriptions

Acceptance criterion 1: record a Preferred Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to record their Preferred Pharmacy

Then a Preferred Pharmacy is recorded

Acceptance criterion 2: view the Preferred Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to view their Preferred Pharmacy

Then the Preferred Pharmacy is displayed

Acceptance criterion 3: amend the Preferred Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to amend their Preferred Pharmacy

Then the Preferred Pharmacy is amended

E00342 - Additional Implementation Details

Solutions MUST comply with the following when implementing this Epic:

Info

E00342 - Supporting Information

E00343 - Proxy managing Patient’s Preferred Pharmacy

As a Proxy

I want to manage the Preferred Pharmacy for a Patient using Citizen Services

So that I can record where the Patient prefers to collect their paper prescriptions

Acceptance criterion 1: Proxy records a Patient’s Preferred Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to record the Preferred Pharmacy for a Patient

Then a Preferred Pharmacy is recorded

Acceptance criterion 2: Proxy views a Patient’s Preferred Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to view the Preferred Pharmacy for a Patient

Then the Preferred Pharmacy is displayed

Acceptance criterion 3: Proxy amends a Patient’s Preferred Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to amend the Preferred Pharmacy for a Patient

Then the Preferred Pharmacy is amended

E00343 - Additional Implementation Details

Solutions MUST comply with the following when implementing this Epic:

Info

E00343 - Supporting Information

E00310 - display a Healthcare Organisation configured Welcome Message in Citizen Services

As a Health or Care Professional

I want a Welcome Message configured by the Healthcare Organisation to be displayed to Citizens

So that a Welcome Message is displayed to Citizens accessing a Citizen Service

Acceptance criterion 1: display a Welcome Message

Given the Citizen is enabled for Citizen Services

When the Citizen has logged into Citizen Services

Then a Welcome Message configured by the Healthcare Organisation is displayed

Info

E00310 - Supporting Information

E00311 - view the Healthcare Organisation’s details

As a Citizen

I want to view the Healthcare Organisation’s details

So that I can view information about the Healthcare Organisation

Acceptance criterion 1: view Healthcare Organisation’s details

Given the Citizen is enabled for Citizen Services

When the Citizen selects to view the Healthcare Organisation’s details

Then the Healthcare Organisation’s details are displayed

Info

E00311 - Supporting Information

  • Healthcare Organisation’s details MAY include, but are not limited to:

    • Healthcare Organisation’s name

    • Healthcare Organisation’s address

    • Telephone number

E00312 - view my Citizen Services configuration

As a Citizen

I want to view my Citizen Services configuration

So that I can view which Citizen Services are configured for me to access

Acceptance criterion 1: view Service configuration

Given the Citizen is enabled for Citizen Services

When the Citizen selects to view their Citizen Services configuration

Then the Citizen Services configuration is displayed

Info

E00312 - Supporting Information

  • Where Proxy access is supported, this MAY include displaying the Citizen Services configuration for each Proxy

E00313 - request to amend my Citizen Service Access

As a Citizen

I want to submit a request to amend my Citizen Service Access

So that I can request changes to the Citizen Services I have access to

Acceptance criterion 1: request to amend Citizen Service Access

Given the Citizen is enabled for Citizen Services

When the Citizen submits a request to amend their Citizen Service Access

Then the Citizen’s request is submitted to the Healthcare Organisation

Info

E00313 - Supporting Information

E00314 - Patient viewing Demographic Information held by the Healthcare Organisation

As a Patient

I want to view my Demographic Information held by the Healthcare Organisation

So that I can ensure my Demographic Information is up to date

Acceptance criterion 1: view Patient Demographic Information

Given the Patient is enabled for Citizen Services

When the Patient selects to view their Demographic Information

Then the Patient's Demographic Information is displayed

Info

E00314 - Supporting Information

  • The Patient’s Demographic Information MAY include, but is not limited to:

    • Title

    • Forename

    • Family name

    • Date of birth

    • NHS Number

    • Address

    • Contact Details

E00315 - Proxy viewing Patient’s Demographic Information held by the Healthcare Organisation

As a Proxy

I want to view the Patient’s Demographic Information held by the Healthcare Organisation

So that I can ensure the Patient’s Demographic Information is up to date

Acceptance criterion 1: view Patient’s Demographic information

Given the Proxy is enabled for Citizen Services

When the Proxy selects to view the Patient’s Demographic Information

Then the Patient's Demographic Information is displayed

Info

E00315 - Supporting Information

  • The Patient’s Demographic Information MAY include, but is not limited to:

    • Title

    • Forename

    • Family name

    • Date of birth

    • NHS Number

    • Address

    • Contact Details

E00316 - Patient request to update Demographic Information

As a Patient

I want to request to update my Demographic Information via Citizen Services

So that my Demographic Information can be updated by my Healthcare Organisation

Acceptance criterion 1: request update to Patient Demographic Information

Given the Patient is enabled for Citizen Services

When the Patient selects to request an update to their Demographic Information

Then the Patient’s request is submitted to the Healthcare Organisation

Info

E00316 - Supporting Information

  • Demographic Information MAY include, but is not limited to:

    • Title

    • Forename

    • Family name

    • Date of birth

    • Address

    • Contact Details

  • Further information on updating Patient Demographic Information can be found in the Patient Information Maintenance - GP Capability

E00317 - Proxy request to update Patient’s Demographic Information

As a Proxy

I want to request updates to the Patient’s Demographic Information via Citizen Services

So that the Patient’s Demographic Information can be updated by their Healthcare Organisation

Acceptance criterion 1: request update to Patient Demographic Information by the Proxy

Given the Proxy is enabled for Citizen Services

When the Proxy selects to request an update to the Patient’s Demographic Information

Then the request is submitted to the Healthcare Organisation

Info

E00317 - Supporting Information

  • Demographic Information MAY include, but is not limited to:

    • Title

    • Forename

    • Family name

    • Date of birth

    • Address

    • Contact Details

  • Further information on updating Patient Demographic Information can be found in the Patient Information Maintenance - GP Capability

E00318 - Citizen viewing Citizen Services usage information

As a Citizen

I want to view my Citizen Services usage information

So that I can view information relating to my use of Citizen Services

Acceptance criterion 1: view Citizen Services usage information

Given the Citizen is enabled for Citizen Services

When the Citizen selects to view their Citizen Service usage information

Then information relating to the Citizen’s use of Citizen Service is displayed

Info

E00318 - Supporting Information

  • Citizen Service usage information MAY include, but is not limited to:

    • Usage of Citizen Services including detail of the Service and/or Record Access Level

    • Account Linkage

    • Previous usage of Citizen Services, including detail of the Service and/or Record Access Level

    • Current and historic Audit Trail information

    • Which Proxies have accessed Citizen Services for the Patient

  • Further information on Citizen Services can be found in the Citizen Services Implementation Guidance

E00319 - Verified User Account (VUA) credentials reminder

As a Citizen

I want to receive a reminder of my Verified User Account (VUA) credentials

So that I can view my VUA credentials

Acceptance criterion 1: reminder of Verified User Account (VUA) credentials

Given the Citizen is enabled for Citizen Services

When the Citizen selects to be reminded of their Verified User Account (VUA) credentials

Then the Citizen can view the Practice ODS Code

And the Citizen can view the Verified User Account ID

And the Citizen can view the Verified User Account Linkage Key

Info

E00319 - Supporting Information

  • Methods of reminding Citizens of their Verified User Account (VUA) credentials MAY include, but are not limited to:

    • SMS

    • On screen display

E00320 - request Verified User Account (VUA) Linkage Key reset

As a Citizen

I want to request a Verified User Account (VUA) Linkage Key reset

So that my Verified User Account (VUA) Linkage Key is set to inactive

Acceptance criterion 1: reset the Verified User Account (VUA) Linkage Key reset

Given the Citizen is enabled for Citizen Services

When the Citizen requests a Verified User Account (VUA) Linkage Key reset

Then the Verified User Account (VUA) Linkage Key reset request is sent

Info

E00320 - Supporting Information

Other Applicable Standards

Suppliers will also have to attain compliance with these additional Standards during the compliance stage before they can be live on a framework with this Capability:

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Items on the Roadmap which impact or relate to this Capability

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