For a Patient:

The ability to request a further issue of a Repeat medication without having to attend the Healthcare Organisation.

For Primary Care:

Facilitating access to prescribed Repeat medication as per the treatment needs of individual Patients. Reducing the risk of transcription errors, fewer phone calls, fewer face-to-face transactions with Patients and releasing time for staff to be deployed on other tasks.

E00327 - Patient viewing Repeat medications

As a Patient

I want to view my Repeat medications using Citizen Services

So that I can view the Repeat medications I can request to be issued

Acceptance criterion 1: view Repeat Medications

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to view their Repeat medications

Then the Patient’s Repeat medications are displayed

And the name for each medication is displayed

And the strength for each medication is displayed

And the form for each medication is displayed

And the dose for each medication is displayed

And the date of the most recent issue for each medication is displayed

And the duration for each medication is displayed

E00328 - Patient managing requests for a Repeat medication to be issued

As a Patient

I want to manage my requests for Repeat medication to be issued using Citizen Services

So that I can manage requests for my Repeat medications to be issued

Acceptance criterion 1: create a request for a Repeat medication to be issued

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to request for a Repeat medication to be issued

And the Patient does not have any existing pre-authorised issues outstanding for the Repeat medication

Then the request is created

Acceptance criterion 2: view outstanding requests for Repeat medications to be issued

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to view outstanding requests for Repeat medications to be issued

Then the outstanding requests are displayed

Acceptance criterion 3: cancel an outstanding request for a Repeat medication to be issued

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to cancel a request for a Repeat medication to be issued

Then the request is cancelled

E00109 - submit Management Information (MI) data to NHS Digital

As a Health or Care Professional

I want Management Information (MI) data to be sent to NHS Digital on behalf of my Healthcare Organisation

So that aggregated counts of information can be submitted to NHS Digital to enable monitoring

Acceptance criterion 1: create Management Information (MI) data for submission

Given there is Management Information (MI) data to be submitted by the Solution

When the creation of the Management Information (MI) data file is triggered

Then the Management Information (MI) data file is created

E00329 - Proxy viewing a Patient’s Repeat medications

As a Proxy

I want to view the Patient’s Repeat medications using Citizen Services

So that I can view the Patient’s Repeat medications I can request to be issued

Acceptance criterion 1: Proxy viewing a Patient’s Repeat Medications

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to view the Patient’s Repeat medications

Then the Patient’s Repeat medications are displayed

And the name for each medication is displayed

And the strength for each medication is displayed

And the form for each medication is displayed

And the dose for each medication is displayed

And the date of the most recent issue for each medication is displayed

And the duration for each medication is displayed

E00330 - Proxy managing requests for a Patient’s Repeat medication to be issued

As a Proxy

I want to manage requests for a Patient’s Repeat medication to be issued using Citizen Services

So that I can manage requests for a Patient’s Repeat medications to be issued

Acceptance criterion 1: create a request for a Repeat medication to be issued

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to request for a Patient’s Repeat medication to be issued

And the Patient does not have any existing pre-authorised issues outstanding for the Repeat medication

Then the request is created

Acceptance criterion 2: view outstanding requests for Repeat medications to be issued

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to view outstanding requests for a Patient’s Repeat medications to be issued

Then the outstanding requests are displayed

Acceptance criterion 3: cancel an outstanding request for a Repeat medication to be issued

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to cancel a request for a Patient’s Repeat medication to be issued

Then the request is cancelled

E00331 - add free text information to a request for a Repeat medication to be issued

As a Citizen

I want to add free text information to a request for a Repeat medication to be issued

So that I can provide free text information to support the request

Acceptance criterion 1: add free text information when requesting a Repeat Medication be issued

Given the Citizen is enabled for the Prescription Ordering Citizen Service

When the Citizen selects to request for a Repeat medication to be issued

Then free text information can be recorded

E00332 - add free text information when cancelling a request for a Repeat medication to be issued

As a Citizen

I want to add free text information when cancelling a request for a Repeat medication to be issued

So that I can provide free text information to support the cancellation

Acceptance criterion 1: add free text information when cancelling a request for a Repeat medication to be issued

Given the Citizen is enabled for the Prescription Ordering Citizen Service

When the Citizen selects to cancel a request for a Repeat medication to be issued

Then free text information can be recorded

E00333 - Patient viewing Acute medications

As a Patient

I want to view my Acute medications using Citizen Services

So that I can view the Acute medications I can request to be issued

Acceptance criterion 1: view Acute medications

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to view their Acute medications

Then the Patient’s Acute medications are displayed

E00334 - Patient managing requests for an Acute medication to be issued

As a Patient

I want to manage my requests for Acute medication to be issued using Citizen Services

So that I can manage requests for my Acute medications to be issued

Acceptance criterion 1: create a request for an Acute medication to be issued

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to request for an Acute medication to be issued

Then the request is created

Acceptance criterion 2: view outstanding requests for Acute medications to be issued

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to view outstanding requests for Acute medications to be issued

Then the outstanding requests are displayed

Acceptance criterion 3: cancel an outstanding request for an Acute medication to be issued

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to cancel a request for an Acute medication to be issued

Then the request is cancelled

E00335 - Proxy viewing Patient’s Acute medications

As a Proxy

I want to view the Patient’s Acute medications using Citizen Services

So that I can view the Patient’s Acute medications I can request to be issued

Acceptance criterion 1: Proxy viewing a Patient’s Acute medications

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to view the Patient’s Acute medications

Then the Patient’s Acute medications are displayed

E00336 - Proxy managing requests for a Patient’s Acute medication to be issued

As a Proxy

I want to manage requests for a Patient’s Acute medication to be issued using Citizen Services

So that I can manage requests for a Patient’s Acute medications to be issued

Acceptance criterion 1: create a request for an Acute medication to be issued

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to request for a Patient’s Acute medication to be issued

Then the request is created

Acceptance criterion 2: view outstanding requests for Acute medications to be issued

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to view outstanding requests for a Patient’s Acute medications to be issued

Then the outstanding requests are displayed

Acceptance criterion 3: cancel an outstanding request for an Acute medication to be issued

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to cancel a request for a Patient’s Acute medication to be issued

Then the request is cancelled

E00337 - add free text information to a request for an Acute medication to be issued

As a Citizen

I want to add free text information to a request for an Acute medication to be issued

So that I can provide free text information to support the request

Acceptance criterion 1: add free text information when requesting an Acute medication be issued

Given the Citizen is enabled for the Prescription Ordering Citizen Service

When the Citizen selects to request for an Acute medication to be issued

Then free text information can be recorded

E00338 - add free text information when cancelling a request for an Acute medication to be issued

As a Citizen

I want to add free text information when cancelling a request for an Acute medication to be issued

So that I can provide free text information to support the cancellation

Acceptance criterion 1: add free text information when cancelling a request for an Acute medication to be issued

Given the Citizen is enabled for the Prescription Ordering Citizen Service

When the Citizen selects to cancel a request for an Acute medication to be issued

Then free text information can be recorded

E00339 - view additional medication information

As a Citizen

I want to view additional information about medication

So that I can understand how to use it and the implications of doing so

Acceptance criterion 1: view additional medication information

Given the Citizen is logged into Citizen Services

When the Citizen selects to view additional medication information

Then information about how to use the medication is displayed

And information about the implications of using the medication is displayed

E00340 - Patient managing Electronic Prescription Service (EPS) Nominated Pharmacy

As a Patient 

I want to manage my Electronic Prescription Service (EPS) Nominated Pharmacy using Citizen Services

So that my EPS prescriptions are sent to the Pharmacy of my choice

Acceptance criterion 1: record EPS Nominated Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to record their EPS Nominated Pharmacy

Then the EPS Nominated Pharmacy is recorded

Acceptance criterion 2: view the EPS Nominated Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to view their EPS Nominated Pharmacy

Then the EPS Nominated Pharmacy is displayed

Acceptance criterion 3: amend the EPS Nominated Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to amend their EPS Nominated Pharmacy

Then the EPS Nominated Pharmacy is amended

Acceptance criterion 4: delete the EPS Nominated Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to delete their EPS Nominated Pharmacy

Then the EPS Nominated Pharmacy is deleted

E00341 - Proxy managing Patient’s Electronic Prescription Service (EPS) Nominated Pharmacy

As a Proxy

I want to manage the Patient’s Electronic Prescription Service (EPS) Nominated Pharmacy using Citizen Services

So that the Patient’s EPS prescriptions are sent to the Pharmacy of their choice

Acceptance criterion 1: Proxy records the Patient’s EPS Nominated Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to record an EPS Nominated Pharmacy for a Patient

Then the Patient’s EPS Nominated Pharmacy is recorded

Acceptance criterion 2: Proxy views the Patient’s EPS Nominated Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to view the Patient’s EPS Nominated Pharmacy

Then the Patient’s EPS Nominated Pharmacy is displayed

Acceptance criterion 3: Proxy amends the Patient’s EPS Nominated Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to amend the Patient’s EPS Nominated Pharmacy

Then the Patient’s EPS Nominated Pharmacy is amended

Acceptance criterion 4: Proxy deletes the Patient’s EPS Nominated Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to delete the Patient’s EPS Nominated Pharmacy

Then the Patient’s EPS Nominated Pharmacy is deleted

E00342 - Patient managing Preferred Pharmacy

As a Patient

I want to manage my Preferred Pharmacy using Citizen Services

So that I can record where I prefer to collect my paper prescriptions

Acceptance criterion 1: record a Preferred Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to record their Preferred Pharmacy

Then a Preferred Pharmacy is recorded

Acceptance criterion 2: view the Preferred Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to view their Preferred Pharmacy

Then the Preferred Pharmacy is displayed

Acceptance criterion 3: amend the Preferred Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to amend their Preferred Pharmacy

Then the Preferred Pharmacy is amended

E00343 - Proxy managing Patient’s Preferred Pharmacy

As a Proxy

I want to manage the Preferred Pharmacy for a Patient using Citizen Services

So that I can record where the Patient prefers to collect their paper prescriptions

Acceptance criterion 1: Proxy records a Patient’s Preferred Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to record the Preferred Pharmacy for a Patient

Then a Preferred Pharmacy is recorded

Acceptance criterion 2: Proxy views a Patient’s Preferred Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to view the Preferred Pharmacy for a Patient

Then the Preferred Pharmacy is displayed

Acceptance criterion 3: Proxy amends a Patient’s Preferred Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to amend the Preferred Pharmacy for a Patient

Then the Preferred Pharmacy is amended

E00310 - display a Healthcare Organisation configured Welcome Message in Citizen Services

As a Health or Care Professional

I want a Welcome Message configured by the Healthcare Organisation to be displayed to Citizens

So that a Welcome Message is displayed to Citizens accessing a Citizen Service

Acceptance criterion 1: display a Welcome Message

Given the Citizen is enabled for Citizen Services

When the Citizen has logged into Citizen Services

Then a Welcome Message configured by the Healthcare Organisation is displayed

E00311 - view the Healthcare Organisation’s details

As a Citizen

I want to view the Healthcare Organisation’s details

So that I can view information about the Healthcare Organisation

Acceptance criterion 1: view Healthcare Organisation’s details

Given the Citizen is enabled for Citizen Services

When the Citizen selects to view the Healthcare Organisation’s details

Then the Healthcare Organisation’s details are displayed

E00312 - view my Citizen Services configuration

As a Citizen

I want to view my Citizen Services configuration

So that I can view which Citizen Services are configured for me to access

Acceptance criterion 1: view Service configuration

Given the Citizen is enabled for Citizen Services

When the Citizen selects to view their Citizen Services configuration

Then the Citizen Services configuration is displayed

E00313 - request to amend my Citizen Service Access

As a Citizen

I want to submit a request to amend my Citizen Service Access

So that I can request changes to the Citizen Services I have access to

Acceptance criterion 1: request to amend Citizen Service Access

Given the Citizen is enabled for Citizen Services

When the Citizen submits a request to amend their Citizen Service Access

Then the Citizen’s request is submitted to the Healthcare Organisation

E00314 - Patient viewing Demographic Information held by the Healthcare Organisation

As a Patient

I want to view my Demographic Information held by the Healthcare Organisation

So that I can ensure my Demographic Information is up to date

Acceptance criterion 1: view Patient Demographic Information

Given the Patient is enabled for Citizen Services

When the Patient selects to view their Demographic Information

Then the Patient's Demographic Information is displayed

E00315 - Proxy viewing Patient’s Demographic Information held by the Healthcare Organisation

As a Proxy

I want to view the Patient’s Demographic Information held by the Healthcare Organisation

So that I can ensure the Patient’s Demographic Information is up to date

Acceptance criterion 1: view Patient’s Demographic information

Given the Proxy is enabled for Citizen Services

When the Proxy selects to view the Patient’s Demographic Information

Then the Patient's Demographic Information is displayed

E00316 - Patient request to update Demographic Information

As a Patient

I want to request to update my Demographic Information via Citizen Services

So that my Demographic Information can be updated by my Healthcare Organisation

Acceptance criterion 1: request update to Patient Demographic Information

Given the Patient is enabled for Citizen Services

When the Patient selects to request an update to their Demographic Information

Then the Patient’s request is submitted to the Healthcare Organisation

E00317 - Proxy request to update Patient’s Demographic Information

As a Proxy

I want to request updates to the Patient’s Demographic Information via Citizen Services

So that the Patient’s Demographic Information can be updated by their Healthcare Organisation

Acceptance criterion 1: request update to Patient Demographic Information by the Proxy

Given the Proxy is enabled for Citizen Services

When the Proxy selects to request an update to the Patient’s Demographic Information

Then the request is submitted to the Healthcare Organisation

E00318 - Citizen viewing Citizen Services usage information

As a Citizen

I want to view my Citizen Services usage information

So that I can view information relating to my use of Citizen Services

Acceptance criterion 1: view Citizen Services usage information

Given the Citizen is enabled for Citizen Services

When the Citizen selects to view their Citizen Service usage information

Then information relating to the Citizen’s use of Citizen Service is displayed

E00319 - Verified User Account (VUA) credentials reminder

As a Citizen

I want to receive a reminder of my Verified User Account (VUA) credentials

So that I can view my VUA credentials

Acceptance criterion 1: reminder of Verified User Account (VUA) credentials

Given the Citizen is enabled for Citizen Services

When the Citizen selects to be reminded of their Verified User Account (VUA) credentials

Then the Citizen can view the Practice ODS Code

And the Citizen can view the Verified User Account ID

And the Citizen can view the Verified User Account Linkage Key

E00320 - request Verified User Account (VUA) Linkage Key reset

As a Citizen

I want to request a Verified User Account (VUA) Linkage Key reset

So that my Verified User Account (VUA) Linkage Key is set to inactive

Acceptance criterion 1: reset the Verified User Account (VUA) Linkage Key reset

Given the Citizen is enabled for Citizen Services

When the Citizen requests a Verified User Account (VUA) Linkage Key reset

Then the Verified User Account (VUA) Linkage Key reset request is sent

Suppliers will also have to attain compliance with these additional Standards during the compliance stage before they can be live on a framework with this Capability:

• Interoperability Standard

• Overarching Standards