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Enables Service Providers to effectively plan and manage Domiciliary Care services to ensure care needs are met and that Care Workers can manage their schedule. |
Description
A Domiciliary Care Capability enables Service Providers to effectively plan and manage Domiciliary Care services offered to Service Users. The Capability will allow for Domiciliary Care schedules to be produced that meet the needs of Service Users, efficiently roster staff and that allow Care Workers to manage their Appointments with Service Users.
The Domiciliary Care Capability may also allow Service Users and nominated individuals to view their Domiciliary Care schedule, allow remote access to Domiciliary Care schedules for Care Workers and for Domiciliary Care Organisations run reports on their Domiciliary Care data.
Outcomes
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Description
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Enables Health or Care Professionals to manage Domiciliary Care Schedules and visits for Patients/Service Users. |
Outcomes
For a Patient/Service User: | The ability to receive timely and appropriate Domiciliary Care |
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For a Health or Care Organisation: | The central management of scheduling for Domiciliary Care services and rostering of staff |
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For a Health or Care Professional: | The ability to plan and track |
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care work |
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| titleColor | white |
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| titleBGColor | #183152 |
| title | MUST Epics - Epics and acceptance criteria will be evaluated during the Capability Assessment Stage of Onboarding |
C27E1 - maintain Domiciliary Care schedules
As a Domiciliary Care Organisation
I want to maintain Domiciliary Care schedules for Service User visits by Care Workers
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resulting in better organisation; increased work efficiency by accessing and updating Care Plans and schedules during Patient/Service User visits if required. |
MUST Epics - Describes the minimum functionality required to deliver a Capability. Solutions MUST be successfully evaluated against each Epic and Acceptance Criteria via Capability Assessment in order to be associated with this Capability |
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E00517 - manage Domiciliary Care SchedulesAs a Health or Care Professional I want to manage Domiciliary Care Schedules So that Domiciliary Care Schedules can be defined for the Health or Care Organisation Acceptance criterion 1: create Domiciliary Care |
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ScheduleGiven |
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the Health or Care Professional is permitted to |
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manage Domiciliary Care |
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And the requirements for the Domiciliary Care schedule have been defined
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Schedules When the Health or Care Professional selects to create a Domiciliary Care |
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Schedule Then the Domiciliary Care |
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Schedule is created Acceptance criterion 2: view Domiciliary Care |
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ScheduleGiven |
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the Health or Care Professional is permitted to |
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manage Domiciliary Care |
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And a Domiciliary Care schedule has been created
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Schedules When the Health or Care Professional selects to view a Domiciliary Care |
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Schedule Then the Domiciliary Care |
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Schedule is displayed Acceptance criterion 3: amend Domiciliary Care |
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ScheduleGiven |
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the Health or Care Professional is permitted to |
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manage Domiciliary Care |
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And a Domiciliary Care schedule has been created
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Schedules When the Health or Care Professional selects to amend a Domiciliary Care |
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Schedule Then the Domiciliary Care |
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Schedule is amended Acceptance criterion 4: delete Domiciliary Care |
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ScheduleGiven |
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the Health or Care Professional is permitted to |
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manage Domiciliary Care |
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And a Domiciliary Care schedule has been created
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Schedules When the Health or Care Professional selects to delete a Domiciliary Care |
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Schedule Then the Domiciliary Care |
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Schedule is deleted |
Acceptance criterion 5: notification of Domiciliary Care schedule changes
Given that the Domiciliary Care schedule has been created
When there are changes in the Domiciliary Care schedule
Then the Care Worker is notified
C27E2 - share Domiciliary Care schedules
As a Workforce Manager
I want to share Domiciliary Care schedules
So that I can communicate Domiciliary Care schedules to Staff Members
Acceptance criterion 1: share Domiciliary Care schedules
Given that the Domiciliary Care schedule has been created
When the user chooses to share the Domiciliary Care schedule
Then the Domiciliary Care schedule is shared with Staff Members
C27E3 - manage Appointments
As a Care Worker
I want to manage Appointments for Service User visits
So that Service Users Appointments are planned and updated
Acceptance criterion 1: view Appointments
Given that the Care Worker is permitted to view Appointments
When the Care Worker chooses to view Appointments in their Domiciliary Care schedule
Then the Appointments in their Domiciliary Care schedule are displayed
Acceptance criterion 2: record Appointment details
Given that the Care Worker is permitted to record Appointment details
When the Care Worker chooses to record Appointment details (e.g. visit times, mileage, documentation)
Then the Appointment information is updated
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| titleColor | white |
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| titleBGColor | #375D81 |
| title | MAY Epics - All May Epics and Acceptance Criteria will be evaluated during the Capability Assessment Stage of On-boarding. However, these Epics are not mandatory and will not be used as part of the overall assessment of whether the Capability is fully met. Any May Epics that are assessed as met will be available to buyers via the Buying Catalogue. |
C27E4 - Service User manages their schedule for Domiciliary Care
As a Service User
I want to manage my Domiciliary Care schedule (including Appointment details)
So that I can view my Domiciliary Care schedule and inform staff of any changes
Acceptance criterion 1: Service User views Domiciliary Care schedule
Given that the Service User can view the Domiciliary Care schedule
When they choose to view their Domiciliary Care schedule
Then their Domiciliary Care schedule is displayed
Acceptance criterion 2: Service User informs Care Workers of changes
Given that the Service User is permitted to inform Care Workers of changes
And there is a change in circumstances (e.g. holidays, staying with a relative) that would impact their Domiciliary Care schedule
When they choose to inform Care Workers of changes in circumstances
Then the Care Workers are informed of changes in circumstances
C27E5 - manage Care Plans for Service Users
As a Care Worker
I want to manage Care Plans for Service Users
So that I can ensure the Service User's Care Plan continues to reflect their needs
Acceptance criterion 1: Care Worker creates a Domiciliary Care Plan for the Service User
Given that the Care Worker has assessed the Domiciliary Care needs of the Service User
When they decide to create a Domiciliary Care Plan for the Service User
Then they can create the Domiciliary Care Plan
Acceptance criterion 2: Care Worker reviews Care Plan
Given that a Care Plan has been created for a Service User
When the Care Worker reviews the Care Plan
Then the Care Worker can record review details
And the Care Worker can update the Care Plan details
Acceptance criterion 3: Care Worker closes the Care Plan
Given that a Care Plan has been created for a Service User
When it is decided that the Service User no longer needs Domiciliary Care services
Then the Care Plan can be closed or made inactive
Acceptance criterion 4: Care Worker shares the Service User's Domiciliary Care Plan with other Service Providers
Given that a Care Plan has been created for a Service User
When the Care Worker decides to share the Care Plan with another Service Provider
Then the Care Worker can share the Care Plan with other Service Providers
C27E6 - remote access to Domiciliary Care schedule
As a Care Worker
I want to access Domiciliary Care schedules remotely
So that I can view and amend them anytime
Acceptance criterion 1: view Domiciliary Care schedule remotely
Given that the user is permitted to maintain Domiciliary Care schedules
And a Domiciliary Care schedule has been created
When the user chooses to view a Domiciliary Care schedule remotely
Then the Domiciliary Care schedule is displayed
Acceptance criterion 2: amend Domiciliary Care schedules remotely
Given that the user is permitted to maintain Domiciliary Care schedules
And a Domiciliary Care schedule has been created
When the user chooses to amend a Domiciliary Care schedule remotely
Then the Domiciliary Care schedule is amended
C27E7 - receive notifications relating to Service User
As a Domiciliary Care Organisation
I want to be informed about changes that will affect a Service User's need for Domiciliary Care (e.g. that they have been admitted to or discharged from Hospital or a Care Home, other changes in domiciliary care needs)
So that I can make informed decisions about starting, modifying, suspending or re-instating their Domiciliary Care package
Acceptance criterion 1: Domiciliary Care Organisation is notified about change in Service User's needs
Given that Health or Care Professionals can send notifications in relation to a Service User
When the Health or Care Professional chooses to notify the Domiciliary Care Organisation (e.g. of changes to the Domiciliary Care required by the Service User)
Then the Domiciliary Care Organisation is notified
C27E8 - reports
As a Domiciliary Care Organisation
I Want to run reports
So that I can get key insights into my business (e.g. staff mileage, time spent with Service Users)
Acceptance criterion 1: run reports
Given the user is permitted to run reports
When the user chooses to run a report
Then the report is displayed
C27E9 - nominated individuals to view Domiciliary Care schedule
As a Service User's nominated individual (e.g. proxy)
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E00518 - manage visit information in Domiciliary Care SchedulesAs a Health or Care Professional I want to manage visits in Domiciliary Care Schedules So that Patient/Service User visits are managed Acceptance criterion 1: record visit informationGiven the Health or Care Professional is permitted to manage Domiciliary Care Schedules When the Health or Care Professional selects to record visit information Then the visit information is recorded Acceptance criterion 2: view visit informationGiven the Health or Care Professional is permitted to manage Domiciliary Care Schedules When the Health or Care Professional selects to view visit information Then the visit information is displayed
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MAY Epics - Describes additional functionality associated with the Capability. Suppliers should consider all MAY Epics as part of their User Research. Suppliers can choose to map their Solutions to these Epics and they will be evaluated via Capability Assessment. Framework Authorities or purchasing organisations may require these Epics as product qualification or requirements criteria | ||||
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E00519 - notify other Health or Care Professionals of changes to Domiciliary Care SchedulesAs a Health or Care Professional I want to notify other Health or Care Professionals of changes to Domiciliary Care Schedules So that other Health or Care Professionals know when Domiciliary Care Schedules have changed Acceptance criterion 1: notify other Health or Care Professionals of changes to Domiciliary Care SchedulesGiven the Health or Care Professional is permitted to manage Domiciliary Care Schedules When the Health or Care Professional amends a Domiciliary Care Schedule Then another Health or Care Professional is notified E00520 - share Domiciliary Care Schedules with other Health or Care ProfessionalsAs a Health or Care Professional I want to share Domiciliary Care Schedules with other Health or Care Professionals So that Health or Care Professionals can access Domiciliary Care Schedules Acceptance criterion 1: share Domiciliary Care Schedules with other Health or Care ProfessionalsGiven the Health or Care Professional is permitted to share Domiciliary Care Schedules When the Health or Care Professional selects to share a Domiciliary Care Schedule with another Health or Care Professional Then the Domiciliary Care Schedule is shared with another Health or Care Professional E00521 - Patient/Service Users view Domiciliary Care SchedulesAs a Patient/Service User I want to view my Domiciliary Care Schedule So that I can view my Domiciliary Care Schedule Acceptance criterion 1: Patient/Service User views Domiciliary Care SchedulesGiven the Patient/Service User is permitted to manage Domiciliary Care Schedules When the Patient/Service User selects to view a Domiciliary Care Schedule Then the Domiciliary Care Schedule is displayed E00522 - manage Care PlansAs a Health or Care Professional I want to manage Care Plans for Patients/Service Users So that Care Plans can be managed Acceptance criterion 1: create Care PlansGiven the Health or Care Professional is permitted to manage Care Plans When the Health or Care Professional selects to create a Care Plan Then the Care Plan is created Acceptance criterion 2: amend Care PlansGiven the Health or Care Professional is permitted to manage Care Plans When the Health or Care Professional selects to amend a Care Plan Then the Care Plan is amended Acceptance criterion 3: close Care PlansGiven that the Health or Care Professional is permitted to manage Care Plans When the Health or Care Professional selects to close a Care Plan Then the Care Plan is closed E00523 - share Care Plans with other Health or Care ProfessionalsAs a Health or Care Professional I want to share Care Plans with other Health or Care Professionals So that Health or Care Professionals can access Care Plans Acceptance criterion 1: share Care Plans with other Health or Care ProfessionalsGiven the Health or Care Professional is permitted to manage Care Plans When the Health or Care Professional selects to share a Care Plan Then the Care Plan is shared with other Health or Care Professionals E00524 - record Care Plan review informationAs a Health or Care Professional I want to record review information for Patient/Service Users' Care Plans So that I can ensure Patient/Service Users' Care Plans continue to reflect their needs Acceptance criterion 1: record Care Plan review informationGiven the Health or Care Professional is permitted to manage Care Plans When the Health or Care Professional selects to record review information for a Care Plan Then the review information is recorded
E00526 - view Domiciliary Care reportsAs a Health or Care Professional I want to run reports on Domiciliary Care information So that I can make informed decisions based on report findings Acceptance criterion 1: view Domiciliary Care reportsGiven the Health or Care Professional is permitted to view Domiciliary Care reports When the Health or Care Professional selects to view a Domiciliary Care report Then the report results are displayed
E00527 - Proxies view Domiciliary Care SchedulesAs a Proxy I want to view a Patient/Service User’s Domiciliary Care Schedule So that I have visibility of their Domiciliary Care |
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Schedule and know the services planned Acceptance criterion 1: |
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Proxies view Domiciliary Care SchedulesGiven |
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the |
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Proxy is permitted to view a Patient/Service Users' Domiciliary Care |
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Schedule When the |
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Proxy selects to view a Patient/Service User’s Domiciliary Care |
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Schedule |
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Then the Domiciliary Care |
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Schedule is displayed |
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Suppliers will have to attain compliance with these Standards during the compliance stage before they can be live on a framework with this Capability: None |
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Suppliers will have to attain compliance with these Standards during the compliance stage before they can be live on a framework with this Capability: |
E00646 - Patient/Service Users notify Health or Care Professionals of changes to circumstancesAs a Patient/Service User I want to notify Health or Care Professionals of changes to my circumstances So that Health or Care Professionals can review my Domiciliary Care Schedules Acceptance criterion 1: Patient/Service Users notify Health or Care Professionals of changes to circumstancesGiven the Patient/Service User is permitted to manage Domiciliary Care Schedules When the Patient/Service User selects to notify a Health or Care Professional of changes to their circumstances Then the Health or Care Professional is notified
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Items on the Roadmap which impact or relate to this Capability |
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Suppliers will not be assessed or assured on these Roadmap Items as part of Onboarding
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