Patient:

• Ability to have

• vaccination appointments booked, so they can receive

• vaccinations safely and efficiently as part of the PCN led Vaccination

• Programme

Healthcare Organisation:

• Ability to manage

• vaccination appointment availability for vaccination sites to support the PCN led Vaccination

• Programme

• Ability to manage

• vaccination appointments for Patients registered across different GP Practices

MUST Epics - Epics and acceptance criteria will be evaluated during the Capability Assessment Stage of Onboarding

C46E1 - define appointment availability for

a vaccination site

As a Health or Care Professional

I want to manage appointment availability for a vaccination site

So that

vaccination appointments can be booked at appropriate times

Acceptance criterion 1: define appointment availability for

a vaccination site

Given the Health or Care Professional is permitted to manage

vaccination appointment availability

When the Health or Care Professional selects to define appointment availability for

vaccination appointments for a vaccination site

Then the appointment availability is defined

Acceptance criterion 2: update appointment availability for

a vaccination site

Given the Health or Care Professional is permitted to manage

vaccination appointment availability

And availability for

vaccination appointments has been defined for a vaccination site

When the Health or Care Professional selects to update the availability for

vaccination appointments for that vaccination site

Then the appointment availability is updated

C46E2

-

book vaccination appointments for eligible Patients registered across different GP Practices

As a Health or Care Professional

I want to book

vaccination appointments for eligible Patients registered across different GP Practices

So that

vaccination appointments can be booked for eligible Patients regardless of which GP Practice they are registered with

Acceptance criterion 1: book

vaccination appointments for Patients registered across different GP Practices

Given the Health or Care Professional is permitted to manage

appointments

And availability for

vaccinations appointments has been defined for a vaccination site

And there are eligible Patients registered across different GP Practices who require a

vaccination appointment

When the Health or Care Professional selects to book a

vaccination appointment for a Patient

Then the appointment is booked

And the appointment is categorised

based on the type of vaccination

C46E3 - record that a

vaccination appointment for a Patient has been completed

As a Health or Care Professional

I want to record that a

vaccination appointment for a Patient has been completed

So that

vaccination appointments for Patients can be recorded as completed

Acceptance criterion 1: record that

vaccination appointments for Patients have been completed

Given the Health or Care Professional is permitted to manage

appointments

When the Health or Care Professional selects to record that a

vaccination appointment for a Patient has been completed

Then the appointment is recorded as completed

C46E4 - extract

vaccination appointments data for NHS Digital

As a Health or Care Professional

I want

vaccination appointments data for Patients to be extracted

So that

vaccination appointments data is extracted and can be delivered to NHS Digital

Acceptance criterion 1: extract

vaccination appointments data for NHS Digital

Given there is

vaccination appointments data for Patients

When the

vaccination appointments data extraction is triggered

Then

vaccination appointments data is extracted

And the number of booked

vaccination appointments for each type of vaccination at a vaccination site is extracted

And the number of completed

vaccination appointments for each type of vaccination at a vaccination site is extracted

Supporting Information

• This requirement can be met via General Practice Appointments Data Reporting or an alternative approach providing it would not result in appointments being duplicated across submissions to NHS Digital

MAY Epics - All May Epics and Acceptance Criteria will be evaluated during the Capability Assessment Stage of On-boarding. These Epics are not mandatory. Any May Epics that are assessed as met will be available to buyers to support them when comparing Solutions

C46E5 - import

vaccination Patient cohorts data via .CSV file

As a Health or Care Professional

I want to import

vaccination Patient cohort data via a .CSV file

So that data on which Patients require a

certain vaccination is available to support the booking of

vaccination appointments

Acceptance criterion 1: import

vaccination Patient cohorts data via .CSV file

Given the Health or Care Professional is permitted to manage

vaccination Patient cohort data

When the Health or Care Professional selects to import

vaccination Patient cohort data from a .CSV file

Then

vaccination Patient cohort data is imported

C46E6 - verify Patient information using Personal Demographics Service (PDS)

As a Health or Care Professional

I want to verify Patient demographics information using the Personal Demographics Service (PDS)

So that I can ensure Patient information held is as accurate as possible (e.g. if the data held in the Solution has not been previously verified using the Personal Demographics Service (PDS)).

Acceptance criterion 1: verify Patient information using Personal Demographics Service (PDS)

Given the Health or Care Professional is permitted to manage Patient information

When the Health or Care Professional selects to verify Patient demographic information using the Personal Demographics Service (PDS)

And a match is found on the Personal Demographics Service (PDS)

Then the Patient details can be verified

C46E7 - bulk send SMS messages for

vaccination invite communications

As a Health or Care Professional

I want to bulk send SMS messages to Patients for

vaccination invite communications

So that I can invite Patients to book a

vaccination appointment via SMS messages

Acceptance criterion 1: bulk create SMS messages for

vaccination invite communications

Given the Health or Care Professional is permitted to send

vaccination communications

When the Health or Care Professional chooses to bulk send SMS messages to Patients for

vaccination invite communications

Then the

vaccination invite communications are sent as SMS messages

C46E8 - bulk create letters for

vaccination invite communications

As a Health or Care Professional

I want to bulk create letters to Patients for

vaccination invite communications

So that I can invite Patients to book a

vaccination appointment via letters

Acceptance criterion 1: bulk create letters for

vaccination invite communications

Given the Health or Care Professional is permitted to create

vaccination communications

When the Health or Care Professional chooses to bulk create letters to Patients for

vaccination invite communications

Then the

vaccination invite communications are created as letters

C46E9 - bulk send email for

vaccination invite communications

As a Health or Care Professional

I want to bulk send email to Patients for

vaccination invite communications

So that I can invite Patients to book a

vaccination appointment via email

Acceptance criterion 1: bulk send email for

vaccination invite communications

Given the Health or Care Professional is permitted to send

vaccination communications

When the Health or Care Professional chooses to bulk send email to Patients for

vaccination invite communications

Then the

vaccination invite communications are sent via email

C46E10 - automatically record which Patients have had

vaccination invites created

As a Health or Care Professional

I want the Solution to automatically record when a Patient has had a

vaccination invite communication created

So that I can track which Patients have already been invited to book a

vaccination appointment

Acceptance criterion 1: automatically record which Patients have had

vaccination invites created

Given the Health or Care Professional selects to create

vaccination invite communications

When the

vaccination invite communications are created

Then a record of each communication is created for each Patient

And the date and time the communication was created is recorded

And the method of communication is recorded

C46E11 - view whether Patients have had a

vaccination invite communication created

As a Health or Care Professional

I want to view whether a Patient has had a

vaccination invite communication created or not

So that I can track which Patients have already been invited to book a

vaccination appointment

Acceptance criterion 1: view which Patients have had

vaccination invites created

Given

vaccination invite communications have been created for Patients

When a Health or Care Professional selects to view which Patients have had a

vaccination invite communication created

Then the Patients are displayed

And the date and time the communication was created can be viewed

And the method of communication can be viewed

Acceptance criterion 2: view which Patients have not had

vaccination invites created

Given

vaccination invite communications have been created for some Patients

And there are Patients that have not had

vaccination invite communications created

When a Health or Care Professional selects to view which Patients have not had a

vaccination invite communication created

Then the Patients are displayed

C46E12 - automatically bulk send booking reminders to Patients via SMS messages for

vaccination invites

As a Health or Care Professional

I want booking reminders to be automatically sent in bulk via SMS messages for Patients who have been invited to book, but have not yet booked, a

vaccination appointment.

So that Patients are reminded to book

vaccination appointments

Acceptance criterion 1: automatically bulk send booking reminders to Patients via SMS messages for

invites

Given

vaccination invite communications have been sent for Patients

And some of these Patients have not had a

vaccination appointment booked

When bulk booking reminders are triggered for Patients

Then booking reminders are automatically sent via SMS messages to these Patients

C46E13 - automatically bulk create booking reminders to Patients as letters for

vaccination invites

As a Health or Care Professional

I want booking reminders to be automatically created in bulk as letters for Patients who have been invited to book, but have not yet booked, a

vaccination appointment.

So that Patients are reminded to book

vaccination appointments

Acceptance criterion 1: automatically bulk create booking reminders to Patients as letters for

invites

Given

vaccination invite communications have been created for Patients

And some of these Patients have not had a

vaccination appointment booked

When bulk booking reminders are triggered for Patients

Then booking reminders are automatically created as letters for these Patients

C46E14 - automatically bulk send booking reminders to Patients via email for

vaccination invites

As a Health or Care Professional

I want booking reminders to be automatically sent in bulk via email for Patients who have been invited to book, but have not yet booked, a

vaccination appointment.

So that Patients are reminded to book

vaccination appointments

Acceptance criterion 1: automatically bulk send booking reminders to Patients via email for

invites

Given

vaccination invite communications have been created for Patients

And some of these Patients have not had a

vaccination appointment booked

When bulk booking reminders are triggered for Patients

Then booking reminders are automatically sent via email to these Patients

C46E15 - book Appointments across Solutions using GP Connect Appointments Management

As a Health or Care Professional

I want to book

vaccination appointments for Patients across Solutions using GP Connect Appointments Management

So that I can book

vaccination appointments for patients across GP Solutions

Acceptance criterion 1: book Appointments across Solutions using GP Connect Appointments Management

Given the Health or Care Professional is permitted to manage

appointments

When the Health or Care Professional selects to book a

vaccination appointment for a Patient across GP Solutions using GP Connect Appointments Management

Then the appointment is booked

C46E16 - Patients can book their own

vaccination appointments

As a Patient

I want to book

vaccination appointments

So that I can book

vaccination appointments for myself without contacting a Health or Care organisation

Acceptance criterion 1: Patients can book their own

vaccination appointments

Given the Patient is eligible to book

appointments

And availability for

vaccinations appointments has been defined for a vaccination site

When the Patient selects to book a

vaccination appointment

Then the appointment is booked

C46E17 - Patients can re-schedule their own future

vaccination appointment

As a Patient

I want to re-schedule my future

vaccination appointment

So that I can re-schedule my

vaccination appointment for myself without contacting a Health or Care organisation

Acceptance criterion 1: Patients can re-schedule their own

vaccination appointments

Given a Patient has a booked

vaccination appointment in the future

And there are available

vaccinations appointments defined for a vaccination site

When the Patient selects to re-schedule the

vaccination appointment

Then the appointment is booked for a different date and time

C46E18 - Patients can cancel their own future

vaccination appointment

As a Patient

I want to cancel my future

vaccination appointment

So that I can cancel my

vaccination appointment for myself without contacting a Health or Care organisation

Acceptance criterion 1: Patients can cancel their own

vaccination appointments

Given a Patient has a booked

vaccination appointment in the future

When the Patient selects to cancel the

vaccination appointment

Then the appointment is cancelled

C46E19 - automatically send booking notifications to Patients via SMS messages for

vaccination appointments

As a Health or Care Professional

I want booking notifications to be automatically sent to Patients via SMS messages for

vaccination appointments at the point of booking

So that Patients are provided with confirmation of their appointment

Acceptance criterion 1: automatically send booking notifications to Patients via SMS messages for

vaccination appointments

Given the Health or Care Professional is permitted to manage

vaccination appointments

When the Health or Care Professional books a

vaccination appointment for a Patient

Then a booking notification is automatically sent via a SMS message to the Patient

C46E20 - automatically create booking notifications to Patients as letters for

vaccination appointments

As a Health or Care Professional

I want booking notifications to be automatically created for Patients as letters for

vaccination appointments at the point of booking

So that Patients can be provided with confirmation of their appointment

Acceptance criterion 1: automatically create booking notifications to Patients via letters for

vaccination appointments

Given the Health or Care Professional is permitted to manage

vaccination appointments

When the Health or Care Professional books a

vaccination appointment for a Patient

Then a booking notification is automatically created as a letter for the Patient

C46E21 - automatically send booking notifications to Patients via email for

vaccination appointments

As a Health or Care Professional

I want booking notifications to be automatically sent to Patients via email for

vaccination appointments at the point of booking

So that Patients are provided with confirmation of their appointment

Acceptance criterion 1: automatically send booking notifications to Patients via email for

vaccination appointments

Given the Health or Care Professional is permitted to manage

vaccination appointments

When the Health or Care Professional books a

vaccination appointment for a Patient

Then a booking notification is automatically sent via an email to the Patient

C46E22 - create ad-hoc booking notifications to Patients for

vaccination appointments

As a Health or Care Professional

I want to create ad-hoc booking notifications to Patients for

vaccination appointments via any supported communication channel

So that I can send booking notifications for Patients with booked

vaccination appointments on an ad-hoc basis

Acceptance criterion 1: create ad-hoc booking notifications to Patients for

vaccination appointments

Given the Health or Care Professional is permitted to create

vaccination communications

When the Health or Care Professional selects to create a booking notification to a Patient for a booked

vaccination appointment

Then a booking notification is created

C46E23 - automatically bulk send appointment reminders to Patients via SMS messages for

vaccination appointments

As a Health or Care Professional

I want appointment reminders to be automatically sent in bulk via SMS Messages for Patients who have a booked

vaccination appointment in the future.

So that Patients are reminded to attend

vaccination appointments

Acceptance criterion 1: automatically bulk send appointment reminders to Patients via SMS messages for

vaccination appointments

Given there are booked

vaccination appointments for Patients in the future

When bulk appointment reminders are triggered for Patients

Then appointment reminders are automatically sent via SMS messages to these Patients

C46E24 - automatically bulk create booking reminders to Patients as letters for

vaccination appointments

As a Health or Care Professional

I want appointment reminders to be automatically created in bulk as letters for Patients who have a booked

vaccination appointment in the future.

So that Patients are reminded to attend

vaccination appointments

Acceptance criterion 1: automatically bulk create appointment reminders to Patients as letters for

vaccination appointments

Given there are booked

vaccination appointments for Patients in the future

When bulk appointment reminders are triggered for Patients

Then appointment reminders are automatically created as letters to these Patients

C46E25 - automatically bulk send appointment reminders to Patients via email for

vaccination appointments

As a Health or Care Professional

I want appointment reminders to be automatically sent in bulk via email for Patients who have a booked

vaccination appointment in the future.

So that Patients are reminded to attend

vaccination appointments

Acceptance criterion 1: automatically bulk send appointment reminders to Patients via email for

vaccination appointments

Given there are booked

vaccination appointments for Patients in the future

When bulk appointment reminders are triggered for Patients

Then appointment reminders are automatically sent via email to these Patients

C46E26 - send ad-hoc appointment reminders to Patients for

vaccination appointments

As a Health or Care Professional

I want to send ad-hoc appointment reminders to Patients for

vaccination appointments via any supported communication channel

So that I can send appointment reminders for Patients with booked

vaccination appointments on an ad-hoc basis

Acceptance criterion 1: create ad-hoc appointment reminders to Patients for

vaccination appointments

Given the Health or Care Professional is permitted to create

communications

When the Health or Care Professional selects to create an appointment reminder to a Patient for a future booked

vaccination appointment

Then an appointment reminder is created

C46E27 - view all booked

vaccination appointments for a specified time period

As a Health or Care Professional

I want to view all booked

vaccination appointments for a specified time period

So that I can see which Patients have booked

vaccination appointments for that time period

Acceptance criterion 1: view all booked

vaccination appointments for a specified time period

Given the Health or Care Professional is permitted to view

vaccination appointments

When the Health or Care Professional selects to view booked

vaccination appointments for a specified time period

Then all booked appointments for the time period are displayed

C46E28 - export all booked

vaccination appointments for a specified time period

As a Health or Care Professional

I want to export all booked

vaccination appointments for a specified time period

So that I can export the details of which Patients have booked

vaccination appointments for that time period

Acceptance criterion 1: export all booked

vaccination appointments for a specified time period

Given the Health or Care Professional is permitted to view

vaccination appointments

When the Health or Care Professional selects to export booked

vaccination appointments for a specified time period

Then all booked appointments for the time period are exported

C46E29 - cancel booked

vaccination appointments for Patients

As a Health or Care Professional

I want to cancel a booked

vaccination appointment for a Patient

So that I can cancel any booked

vaccination appointments for Patients

Acceptance criterion 1: cancel booked

vaccination appointments for a Patient

Given the Health or Care Professional is permitted to manage

vaccination appointments

When the Health or Care Professional selects to cancel a booked

vaccination appointment for a Patient

Then the appointment is cancelled

C46E30 - re-schedule booked

vaccination appointments for Patients

As a Health or Care Professional

I want to re-schedule a booked

vaccination appointment for a Patient

So that I can re-schedule any booked

vaccination appointments for Patients

Acceptance criterion 1: re-schedule booked

vaccination appointments for a Patient

Given the Health or Care Professional is permitted to manage

vaccination appointments

When the Health or Care Professional selects to re-schedule a booked

vaccination appointment for a Patient

Then the appointment is booked for a different date and time

C46E31 - automatically send appointment cancellation notifications to Patients via SMS messages for

appointments

As a Health or Care Professional

I want appointment cancellation notifications to be automatically sent to Patients via SMS messages for

appointments at the point of cancellation

So that Patients are provided with a notification of their appointment being cancelled

Acceptance criterion 1: automatically send appointment cancellation notifications to Patients via SMS messages for

appointments

Given the Health or Care Professional is permitted to manage

vaccination appointments

When the Health or Care Professional cancels a

vaccination appointment for a Patient

Then an appointment cancellation notification is automatically sent via a SMS message to the Patient

C46E32 - automatically create appointment cancellation notifications to Patients as letters for

appointments

As a Health or Care Professional

I want appointment cancellation notifications to be automatically created to Patients as letters for

appointments at the point of cancellation

So that Patients can be provided with a notification of their appointment being cancelled

Acceptance criterion 1: automatically create appointment cancellation notifications to Patients as letters for

appointments

Given the Health or Care Professional is permitted to manage

vaccination appointments

When the Health or Care Professional cancels a

vaccination appointment for a Patient

Then an appointment cancellation notification is automatically created as a letter to the Patient

C46E33 - automatically send appointment cancellation notifications to Patients via email for

appointments

As a Health or Care Professional

I want appointment cancellation notifications to be automatically sent to Patients via email for

appointments at the point of cancellation

So that Patients are provided with a notification of their appointment being cancelled

Acceptance criterion 1: automatically send appointment cancellation notifications to Patients via email for

appointments

Given the Health or Care Professional is permitted to manage

vaccination appointments

When the Health or Care Professional cancels a

vaccination appointment for a Patient

Then an appointment cancellation notification is automatically sent via an email to the Patient

Other Applicable Standards

Suppliers will have to attain compliance with these Standards and technical requirements during the compliance stage before they can be live on a framework with this Capability:

• Overarching Standards