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ID

C46

Version

1.0.0

Type

Capability

Status

Effective

Effective Date

Description

The Appointments Management - COVID-19 Vaccinations Capability enables the administration and scheduling of COVID-19 vaccination appointments for Patients.

The Capability may also enable:

  • the sending of COVID-19 vaccination invite communications and booking reminders to prompt Patients to book COVID-19 vaccination appointments

  • the sending of COVID-19 vaccination appointment notification and reminders

  • the ability for Patients to manage their own COVID-19 vaccination appointments

Outcomes

Patient:

  • Ability to have COVID-19 vaccination appointments booked, so they can receive COVID-19 vaccinations safely and efficiently as part of the PCN led Vaccination programme

Healthcare Organisation:

  • Ability to manage COVID-19 vaccination appointment availability for vaccination sites to support the PCN led Vaccination programme

  • Ability to manage COVID-19 vaccination appointments for Patients registered across different GP Practices

MUST Epics - Epics and acceptance criteria will be evaluated during the Capability Assessment Stage of Onboarding

C46E1 - define appointment availability for COVID-19 vaccination site

As a Health or Care Professional

I want to manage appointment availability for a vaccination site

So that COVID-19 vaccination appointments can be booked at appropriate times

Acceptance criterion 1: define appointment availability for COVID-19 vaccination site

Given the Health or Care Professional is permitted to manage COVID-19 vaccination appointment availability

When the Health or Care Professional selects to define appointment availability for COVID-19 vaccination appointments for a vaccination site

Then the appointment availability is defined

Acceptance criterion 2: update appointment availability for COVID-19 vaccination site

Given the Health or Care Professional is permitted to manage COVID-19 vaccination appointment availability

And availability for COVID-19 vaccination appointments has been defined for a vaccination site

When the Health or Care Professional selects to update the availability for COVID-19 vaccination appointments for that vaccination site

Then the appointment availability is updated


C46E2 - book COVID-19 vaccination appointments for eligible Patients registered across different GP Practices

As a Health or Care Professional

I want to book COVID-19 vaccination appointments for eligible Patients registered across different GP Practices

So that COVID-19 vaccination appointments can be booked for eligible Patients regardless of which GP Practice they are registered with

Acceptance criterion 1: book COVID-19 vaccination appointments for Patients registered across different GP Practices

Given the Health or Care Professional is permitted to manage COVID-19 appointments

And availability for COVID-19 vaccinations appointments has been defined for a vaccination site

And there are eligible Patients registered across different GP Practices who require a COVID-19 vaccination appointment

When the Health or Care Professional selects to book a COVID-19 vaccination appointment for a Patient

Then the appointment is booked

And the appointment is categorised as a COVID-19 vaccination appointment


C46E3 - record that a COVID-19 vaccination appointment for a Patient has been completed

As a Health or Care Professional

I want to record that a COVID-19 vaccination appointment for a Patient has been completed

So that COVID-19 vaccination appointments for Patients can be recorded as completed

Acceptance criterion 1: record that COVID-19 vaccination appointments for Patients have been completed

Given the Health or Care Professional is permitted to manage COVID-19 appointments

When the Health or Care Professional selects to record that a COVID-19 vaccination appointment for a Patient has been completed

Then the appointment is recorded as completed


C46E4 - extract COVID-19 vaccination appointments data for NHS Digital

As a Health or Care Professional

I want COVID-19 vaccination appointments data for Patients to be extracted

So that COVID-19 vaccination appointments data is extracted and can be delivered to NHS Digital

Acceptance criterion 1: extract COVID-19 vaccination appointments data for NHS Digital

Given there is COVID-19 vaccination appointments data for Patients

When the COVID-19 vaccination appointments data extraction is triggered

Then COVID-19 vaccination appointments data is extracted

And the number of booked COVID-19 vaccination appointments for each vaccination site is extracted

And the number of completed COVID-19 vaccination appointments for each vaccination site is extracted


Supporting Information

MAY Epics - All May Epics and Acceptance Criteria will be evaluated during the Capability Assessment Stage of On-boarding. These Epics are not mandatory. Any May Epics that are assessed as met will be available to buyers to support them when comparing Solutions

C46E5 - import COVID-19 vaccination Patient cohorts data via .CSV file

As a Health or Care Professional

I want to import COVID-19 vaccination Patient cohort data via a .CSV file

So that data on which Patients require a COVID-19 vaccination is available to support the booking of COVID-19 vaccination appointments

Acceptance criterion 1: import COVID-19 vaccination Patient cohorts data via .CSV file

Given the Health or Care Professional is permitted to manage COVID-19 vaccination Patient cohort data

When the Health or Care Professional selects to import COVID-19 vaccination Patient cohort data from a .CSV file

Then COVID-19 vaccination Patient cohort data is imported


C46E6 - verify Patient information using Personal Demographics Service (PDS)

As a Health or Care Professional

I want to verify Patient demographics information using the Personal Demographics Service (PDS)

So that I can ensure Patient information held is as accurate as possible (e.g. if the data held in the Solution has not been previously verified using the Personal Demographics Service (PDS)).

Acceptance criterion 1: verify Patient information using Personal Demographics Service (PDS)

Given the Health or Care Professional is permitted to manage Patient information

When the Health or Care Professional selects to verify Patient demographic information using the Personal Demographics Service (PDS)

And a match is found on the Personal Demographics Service (PDS)

Then the Patient details can be verified


C46E7 - bulk send SMS messages for COVID-19 vaccination invite communications

As a Health or Care Professional

I want to bulk send SMS messages to Patients for COVID-19 vaccination invite communications

So that I can invite Patients to book a COVID-19 vaccination appointment via SMS messages

Acceptance criterion 1: bulk create SMS messages for COVID-19 vaccination invite communications

Given the Health or Care Professional is permitted to send COVID-19 vaccination communications

When the Health or Care Professional chooses to bulk send SMS messages to Patients for COVID-19 vaccination invite communications

Then the COVID-19 vaccination invite communications are sent as SMS messages


C46E8 - bulk create letters for COVID-19 vaccination invite communications

As a Health or Care Professional

I want to bulk create letters to Patients for COVID-19 vaccination invite communications

So that I can invite Patients to book a COVID-19 vaccination appointment via letters

Acceptance criterion 1: bulk create letters for COVID-19 vaccination invite communications

Given the Health or Care Professional is permitted to create COVID-19 vaccination communications

When the Health or Care Professional chooses to bulk create letters to Patients for COVID-19 vaccination invite communications

Then the COVID-19 vaccination invite communications are created as letters


C46E9 - bulk send email for COVID-19 vaccination invite communications

As a Health or Care Professional

I want to bulk send email to Patients for COVID-19 vaccination invite communications

So that I can invite Patients to book a COVID-19 vaccination appointment via email

Acceptance criterion 1: bulk send email for COVID-19 vaccination invite communications

Given the Health or Care Professional is permitted to send COVID-19 vaccination communications

When the Health or Care Professional chooses to bulk send email to Patients for COVID-19 vaccination invite communications

Then the COVID-19 vaccination invite communications are sent via email


C46E10 - automatically record which Patients have had COVID-19 vaccination invites created

As a Health or Care Professional

I want the Solution to automatically record when a Patient has had a COVID-19 vaccination invite communication created

So that I can track which Patients have already been invited to book a COVID-19 vaccination appointment

Acceptance criterion 1: automatically record which Patients have had COVID-19 vaccination invites created

Given the Health or Care Professional selects to create COVID-19 vaccination invite communications

When the COVID-19 vaccination invite communications are created

Then a record of each communication is created for each Patient

And the date and time the communication was created is recorded

And the method of communication is recorded


C46E11 - view whether Patients have had a COVID-19 vaccination invite communication created

As a Health or Care Professional

I want to view whether a Patient has had a COVID-19 vaccination invite communication created or not

So that I can track which Patients have already been invited to book a COVID-19 vaccination appointment

Acceptance criterion 1: view which Patients have had COVID-19 vaccination invites created

Given COVID-19 vaccination invite communications have been created for Patients

When a Health or Care Professional selects to view which Patients have had a COVID-19 vaccination invite communication created

Then the Patients are displayed

And the date and time the communication was created can be viewed

And the method of communication can be viewed

Acceptance criterion 2: view which Patients have not had COVID-19 vaccination invites created

Given COVID-19 vaccination invite communications have been created for some Patients

And there are Patients that have not had COVID-19 vaccination invite communications created

When a Health or Care Professional selects to view which Patients have not had a COVID-19 vaccination invite communication created

Then the Patients are displayed


C46E12 - automatically bulk send booking reminders to Patients via SMS messages for COVID-19 vaccination invites

As a Health or Care Professional

I want booking reminders to be automatically sent in bulk via SMS messages for Patients who have been invited to book, but have not yet booked, a COVID-19 vaccination appointment.

So that Patients are reminded to book COVID-19 vaccination appointments

Acceptance criterion 1: automatically bulk send booking reminders to Patients via SMS messages for COVID-19 invites

Given COVID-19 vaccination invite communications have been sent for Patients

And some of these Patients have not had a COVID-19 vaccination appointment booked

When bulk booking reminders are triggered for Patients

Then booking reminders are automatically sent via SMS messages to these Patients


C46E13 - automatically bulk create booking reminders to Patients as letters for COVID-19 vaccination invites

As a Health or Care Professional

I want booking reminders to be automatically created in bulk as letters for Patients who have been invited to book, but have not yet booked, a COVID-19 vaccination appointment.

So that Patients are reminded to book COVID-19 vaccination appointments

Acceptance criterion 1: automatically bulk create booking reminders to Patients as letters for COVID-19 invites

Given COVID-19 vaccination invite communications have been created for Patients

And some of these Patients have not had a COVID-19 vaccination appointment booked

When bulk booking reminders are triggered for Patients

Then booking reminders are automatically created as letters for these Patients


C46E14 - automatically bulk send booking reminders to Patients via email for COVID-19 vaccination invites

As a Health or Care Professional

I want booking reminders to be automatically sent in bulk via email for Patients who have been invited to book, but have not yet booked, a COVID-19 vaccination appointment.

So that Patients are reminded to book COVID-19 vaccination appointments

Acceptance criterion 1: automatically bulk send booking reminders to Patients via email for COVID-19 invites

Given COVID-19 vaccination invite communications have been created for Patients

And some of these Patients have not had a COVID-19 vaccination appointment booked

When bulk booking reminders are triggered for Patients

Then booking reminders are automatically sent via email to these Patients


C46E15 - book Appointments across Solutions using GP Connect Appointments Management

As a Health or Care Professional

I want to book COVID-19 vaccination appointments for Patients across Solutions using GP Connect Appointments Management

So that I can book COVID-19 vaccination appointments for patients across GP Solutions

Acceptance criterion 1: book Appointments across Solutions using GP Connect Appointments Management

Given the Health or Care Professional is permitted to manage COVID-19 appointments

When the Health or Care Professional selects to book a COVID-19 vaccination appointment for a Patient across GP Solutions using GP Connect Appointments Management

Then the appointment is booked


C46E16 - Patients can book their own COVID-19 vaccination appointments

As a Patient

I want to book COVID-19 vaccination appointments

So that I can book COVID-19 vaccination appointments for myself without contacting a Health or Care organisation

Acceptance criterion 1: Patients can book their own COVID-19 vaccination appointments

Given the Patient is eligible to book COVID-19 appointments

And availability for COVID-19 vaccinations appointments has been defined for a vaccination site

When the Patient selects to book a COVID-19 vaccination appointment

Then the appointment is booked


C46E17 - Patients can re-schedule their own future COVID-19 vaccination appointment

As a Patient

I want to re-schedule my future COVID-19 vaccination appointment

So that I can re-schedule my COVID-19 vaccination appointment for myself without contacting a Health or Care organisation

Acceptance criterion 1: Patients can re-schedule their own COVID-19 vaccination appointments

Given a Patient has a booked COVID-19 vaccination appointment in the future

And there are available COVID-19 vaccinations appointments defined for a vaccination site

When the Patient selects to re-schedule the COVID-19 vaccination appointment

Then the appointment is booked for a different date and time


C46E18 - Patients can cancel their own future COVID-19 vaccination appointment

As a Patient

I want to cancel my future COVID-19 vaccination appointment

So that I can cancel my COVID-19 vaccination appointment for myself without contacting a Health or Care organisation

Acceptance criterion 1: Patients can cancel their own COVID-19 vaccination appointments

Given a Patient has a booked COVID-19 vaccination appointment in the future

When the Patient selects to cancel the COVID-19 vaccination appointment

Then the appointment is cancelled


C46E19 - automatically send booking notifications to Patients via SMS messages for COVID-19 vaccination appointments

As a Health or Care Professional

I want booking notifications to be automatically sent to Patients via SMS messages for COVID-19 vaccination appointments at the point of booking

So that Patients are provided with confirmation of their appointment

Acceptance criterion 1: automatically send booking notifications to Patients via SMS messages for COVID-19 vaccination appointments

Given the Health or Care Professional is permitted to manage COVID-19 vaccination appointments

When the Health or Care Professional books a COVID-19 vaccination appointment for a Patient

Then a booking notification is automatically sent via a SMS message to the Patient


C46E20 - automatically create booking notifications to Patients as letters for COVID-19 vaccination appointments

As a Health or Care Professional

I want booking notifications to be automatically created for Patients as letters for COVID-19 vaccination appointments at the point of booking

So that Patients can be provided with confirmation of their appointment

Acceptance criterion 1: automatically create booking notifications to Patients via letters for COVID-19 vaccination appointments

Given the Health or Care Professional is permitted to manage COVID-19 vaccination appointments

When the Health or Care Professional books a COVID-19 vaccination appointment for a Patient

Then a booking notification is automatically created as a letter for the Patient


C46E21 - automatically send booking notifications to Patients via email for COVID-19 vaccination appointments

As a Health or Care Professional

I want booking notifications to be automatically sent to Patients via email for COVID-19 vaccination appointments at the point of booking

So that Patients are provided with confirmation of their appointment

Acceptance criterion 1: automatically send booking notifications to Patients via email for COVID-19 vaccination appointments

Given the Health or Care Professional is permitted to manage COVID-19 vaccination appointments

When the Health or Care Professional books a COVID-19 vaccination appointment for a Patient

Then a booking notification is automatically sent via an email to the Patient


C46E22 - create ad-hoc booking notifications to Patients for COVID-19 vaccination appointments

As a Health or Care Professional

I want to create ad-hoc booking notifications to Patients for COVID-19 vaccination appointments via any supported communication channel

So that I can send booking notifications for Patients with booked COVID-19 vaccination appointments on an ad-hoc basis

Acceptance criterion 1: create ad-hoc booking notifications to Patients for COVID-19 vaccination appointments

Given the Health or Care Professional is permitted to create COVID-19 vaccination communications

When the Health or Care Professional selects to create a booking notification to a Patient for a booked COVID-19 vaccination appointment

Then a booking notification is created


C46E23 - automatically bulk send appointment reminders to Patients via SMS messages for COVID-19 vaccination appointments

As a Health or Care Professional

I want appointment reminders to be automatically sent in bulk via SMS Messages for Patients who have a booked COVID-19 vaccination appointment in the future.

So that Patients are reminded to attend COVID-19 vaccination appointments

Acceptance criterion 1: automatically bulk send appointment reminders to Patients via SMS messages for COVID-19 vaccination appointments

Given there are booked COVID-19 vaccination appointments for Patients in the future

When bulk appointment reminders are triggered for Patients

Then appointment reminders are automatically sent via SMS messages to these Patients


C46E24 - automatically bulk create booking reminders to Patients as letters for COVID-19 vaccination appointments

As a Health or Care Professional

I want appointment reminders to be automatically created in bulk as letters for Patients who have a booked COVID-19 vaccination appointment in the future.

So that Patients are reminded to attend COVID-19 vaccination appointments

Acceptance criterion 1: automatically bulk create appointment reminders to Patients as letters for COVID-19 vaccination appointments

Given there are booked COVID-19 vaccination appointments for Patients in the future

When bulk appointment reminders are triggered for Patients

Then appointment reminders are automatically created as letters to these Patients


C46E25 - automatically bulk send appointment reminders to Patients via email for COVID-19 vaccination appointments

As a Health or Care Professional

I want appointment reminders to be automatically sent in bulk via email for Patients who have a booked COVID-19 vaccination appointment in the future.

So that Patients are reminded to attend COVID-19 vaccination appointments

Acceptance criterion 1: automatically bulk send appointment reminders to Patients via email for COVID-19 vaccination appointments

Given there are booked COVID-19 vaccination appointments for Patients in the future

When bulk appointment reminders are triggered for Patients

Then appointment reminders are automatically sent via email to these Patients


C46E26 - send ad-hoc appointment reminders to Patients for COVID-19 vaccination appointments

As a Health or Care Professional

I want to send ad-hoc appointment reminders to Patients for COVID-19 vaccination appointments via any supported communication channel

So that I can send appointment reminders for Patients with booked COVID-19 vaccination appointments on an ad-hoc basis

Acceptance criterion 1: create ad-hoc appointment reminders to Patients for COVID-19 vaccination appointments

Given the Health or Care Professional is permitted to create COVID-19 communications

When the Health or Care Professional selects to create an appointment reminder to a Patient for a future booked COVID-19 vaccination appointment

Then an appointment reminder is created


C46E27 - view all booked COVID-19 vaccination appointments for a specified time period

As a Health or Care Professional

I want to view all booked COVID-19 vaccination appointments for a specified time period

So that I can see which Patients have booked COVID-19 vaccination appointments for that time period

Acceptance criterion 1: view all booked COVID-19 vaccination appointments for a specified time period

Given the Health or Care Professional is permitted to view COVID-19 vaccination appointments

When the Health or Care Professional selects to view booked COVID-19 vaccination appointments for a specified time period

Then all booked appointments for the time period are displayed


C46E28 - export all booked COVID-19 vaccination appointments for a specified time period

As a Health or Care Professional

I want to export all booked COVID-19 vaccination appointments for a specified time period

So that I can export the details of which Patients have booked COVID-19 vaccination appointments for that time period

Acceptance criterion 1: export all booked COVID-19 vaccination appointments for a specified time period

Given the Health or Care Professional is permitted to view COVID-19 vaccination appointments

When the Health or Care Professional selects to export booked COVID-19 vaccination appointments for a specified time period

Then all booked appointments for the time period are exported


C46E29 - cancel booked COVID-19 vaccination appointments for Patients

As a Health or Care Professional

I want to cancel a booked COVID-19 vaccination appointment for a Patient

So that I can cancel any booked COVID-19 vaccination appointments for Patients

Acceptance criterion 1: cancel booked COVID-19 vaccination appointments for a Patient

Given the Health or Care Professional is permitted to manage COVID-19 vaccination appointments

When the Health or Care Professional selects to cancel a booked COVID-19 vaccination appointment for a Patient

Then the appointment is cancelled


C46E30 - re-schedule booked COVID-19 vaccination appointments for Patients

As a Health or Care Professional

I want to re-schedule a booked COVID-19 vaccination appointment for a Patient

So that I can re-schedule any booked COVID-19 vaccination appointments for Patients

Acceptance criterion 1: re-schedule booked COVID-19 vaccination appointments for a Patient

Given the Health or Care Professional is permitted to manage COVID-19 vaccination appointments

When the Health or Care Professional selects to re-schedule a booked COVID-19 vaccination appointment for a Patient

Then the appointment is booked for a different date and time


C46E31 - automatically send appointment cancellation notifications to Patients via SMS messages for COVID-19 appointments

As a Health or Care Professional

I want appointment cancellation notifications to be automatically sent to Patients via SMS messages for COVID-19 appointments at the point of cancellation

So that Patients are provided with a notification of their appointment being cancelled

Acceptance criterion 1: automatically send appointment cancellation notifications to Patients via SMS messages for COVID-19 appointments

Given the Health or Care Professional is permitted to manage COVID-19 vaccination appointments

When the Health or Care Professional cancels a COVID-19 vaccination appointment for a Patient

Then an appointment cancellation notification is automatically sent via a SMS message to the Patient


C46E32 - automatically create appointment cancellation notifications to Patients as letters for COVID-19 appointments

As a Health or Care Professional

I want appointment cancellation notifications to be automatically created to Patients as letters for COVID-19 appointments at the point of cancellation

So that Patients can be provided with a notification of their appointment being cancelled

Acceptance criterion 1: automatically create appointment cancellation notifications to Patients as letters for COVID-19 appointments

Given the Health or Care Professional is permitted to manage COVID-19 vaccination appointments

When the Health or Care Professional cancels a COVID-19 vaccination appointment for a Patient

Then an appointment cancellation notification is automatically created as a letter to the Patient


C46E33 - automatically send appointment cancellation notifications to Patients via email for COVID-19 appointments

As a Health or Care Professional

I want appointment cancellation notifications to be automatically sent to Patients via email for COVID-19 appointments at the point of cancellation

So that Patients are provided with a notification of their appointment being cancelled

Acceptance criterion 1: automatically send appointment cancellation notifications to Patients via email for COVID-19 appointments

Given the Health or Care Professional is permitted to manage COVID-19 vaccination appointments

When the Health or Care Professional cancels a COVID-19 vaccination appointment for a Patient

Then an appointment cancellation notification is automatically sent via an email to the Patient

Other Applicable Standards

Suppliers will have to attain compliance with these Standards and technical requirements during the compliance stage before they can be live on a framework with this Capability:

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