e-Consultations (Professional to Professional)

IDC29
Version1.0.1
TypeCapability
StatusEffective
Effective Date 

Full or Partial Capability status. For this Capability, Solutions are required to meet a minimum of one MUST EPIC and associated acceptance criteria but not all MUST EPICs (where there are multiple MUST EPICS) to achieve Partial Capability Status, or; to meet all MUST EPICs and their associated acceptance criteria to achieve Full Capability Status.

Description

The e-Consultations (Professional to Professional) Capability allows Health and Care Professionals to request and receive support from other Health and Care Professionals. This support could relate to the care of a Patient/Service User (e.g. supporting the management of complex conditions or where symptoms do not indicate a clear course of action), the Health or Care Professional's personal development (e.g. mentoring or post-training support) or other issues. e-Consultations (Professional to Professional) provides more efficient communication and allows Professionals working in different health and care settings to obtain timely, specialist support. 

The Capability may allow the sharing of relevant documents, images or records, improving the quality of support available. It may also support remote consultations between Health and Care Professionals, including video and online consultations, reducing the need for travel and facilitating communication across multi-disciplinary teams.

The e-Consultations (Professional to Professional) Capability can support a variety of processes within Integrated and Federated care settings such as:

  • Obtaining clinical advice or guidance from other Health and Care Professionals including referrals
  • Patient/Service User conferences e.g. Health and Care Professionals from primary, secondary and social care services discussing the needs of a Patient/Service User who is due to be discharged from hospital
  • Multi-disciplinary team conferences
  • Personal development of staff through mentoring, coaching and training
  • Supervision of staff


Outcomes

Health or Care Professional
  • Able to request and receive specialist support from other Health or Care Professionals
  • Able to link requests to relevant information such as images or documents to improve the quality of the support
  • Able to use live consultations to obtain direct support without the need for travel
Organisation
  • Able to drive more collaborative working practices and to support working across organisational boundaries
  • Able to use video and online consultations to improve efficiency
  • Improved governance and record keeping through the recording of consultations and linking these to Patient/Service User records or other information
Patient/Service User
  • Experience more timely and informed decisions as Health and Care Professionals involved in their care have access to specialist support


MUST Epics - Epics and acceptance criteria will be evaluated during the Capability Assessment Stage of Onboarding

C29E1 - Health or Care Professional requests support

As a Health or Care Professional

I want to be able to request support from another Health or Care Professional

So that I can use the advice or guidance they provide in decision-making to provide the best care to Patients/Service Users or in my own professional development

Acceptance criterion 1: Health or Care Professional creates a request for support from another Health or Care Professional

Given that a Health or Care Professional is permitted to request support

When they decide to request support from another Health or Care Professional (e.g. relating to advice on a Patient/Service User's condition or their own personal development)

Then the request for support is created

And they can provide information relating to their request



C29E2 - respond to request for support from another Health or Care Professional

As a Health or Care Professional

I want to be able to review and respond to a request for support from another Health or Care Professional

So that I can respond to their request in the most appropriate way (e.g. provide advice, refer them to other services or sources of information or offer a remote consultation)

Acceptance criterion 1: view request for support

Given that a request for support has been received

When the Health or Care Professional decides to review the request

Then they can view the request for support

And any additional information provided in the request can be viewed (e.g. about the Patient/Service User's condition)

Acceptance criterion 2: respond to request for support

Given that a request for support has been viewed by a Health or Care Professional

When the Health or Care Professional decides to respond to the request

Then a response can created

And the Health or Care Professional can provide additional information in their response (e.g. provide advice or guidance or offer a consultation)


MAY Epics - All May Epics and Acceptance Criteria will be evaluated during the Capability Assessment Stage of On-boarding. However, these Epics are not mandatory and will not be used as part of the overall assessment of whether the Capability is fully met. Any May Epics that are assessed as met will be available to buyers via the Buying Catalogue.

C29E3 - link additional information to a request for support

As a Health or Care Professional

I want to be able to share documents, images and extracts of a Patient/Service User's record with another Health or Care Professional

So that I can provide additional information that can clarify or assist in the request for support

Acceptance criterion 1: Health or Care Professional shares documents, images and extracts of a Patient/Service User's record with another Health or Care Professional

Given that a Health or Care Professional can request support

When they decide to request support from another Health or Care Professional

Then they can provide additional information relating to the request in the form of documents, images and extracts of a Patient/Service User's record



C29E4 - Live Consultation: Health and Care Professionals

As a Health or Care Professional

I want to be able to conduct a live consultation with Health or Care Professionals who are in another location

So that I can obtain support from the other Health or Care Professional when a face-to-face consultation is not feasible  

Acceptance criterion 1: Live consultation between Health or Care Professionals

Given that a facility is available to support live consultations

When a Health or Care Professional requests a live consultation with one or more Health and Care Professionals

Then a live consultation can be conducted between the Health and Care Professionals

And information can be shared between participants

And the consultation can be recorded



C29E5 - link Consultation to Patient/Service User's Record

As a Health or Care Professional

I want to be able to link all elements of a consultations between Health and Care Professionals to a Patient/Service User's record

So that I have a complete record of activity relating to the Patient/Service User 

Acceptance criterion 1: link consultation to Patient/Service User record

Given the Solution enables the capture of consultations between Health and Care Professionals

When a consultation relating to a Patient/Service User occurs between Health and Care Professionals

Then the elements of the consultation (e.g. conversation threads, recordings) can be linked to information relating to a Patient/Service User held by the Healthcare Organisation



C29E6 - reports

As a Manager

I want to have access to reports relating to e-Consultations

So that I can make informed decisions

Acceptance criterion 1: report on use of e-Consultations

Given that information on the use of the e-Consultations (Professional to Professional) Solution is available

And the Manager is permitted to run reports

When the Manager wants to report on use of e-Consultations

Then a report can be run to create output relating to the use of the e-Consultations (Professional to Professional) Solution


Capability Specific Standards

Suppliers will have to attain compliance with these Standards during the compliance stage before they can be live on a framework with this Capability:

None


Other Applicable Standards

Suppliers will have to attain compliance with these Standards during the compliance stage before they can be live on a framework with this Capability:


Items on the Roadmap which impact or relate to this Capability

Suppliers will not be assessed or assured on these Roadmap Items as part of Onboarding