Communicate With Practice - Citizen

IDC2
Version1.0.1
TypeCapability
StatusEffective
Effective Date 

Full or Partial Capability status. For this Capability, Solutions are required to meet a minimum of one MUST EPIC and associated acceptance criteria but not all MUST EPICs (where there are multiple MUST EPICS) to achieve Partial Capability Status, or; to meet all MUST EPICs and their associated acceptance criteria to achieve Full Capability Status.

Description

Supports secure and trusted electronic communications between Citizens and the Practice. Integrates with Patient Information Maintenance.


Outcomes

For a Patient:Accessing support and being able to communicate with their Practice remotely in a manner that suits their lifestyle, and health and care needs.
For General Practice:Provision of flexible tools that support remote communications with a Citizen. This will allow for efficient access to Practice team members, supporting Patient care and safety, protecting Patient confidentiality, and maintaining positive relationships.


MUST Epics - Epics and acceptance criteria will be evaluated during the Capability Assessment Stage of Onboarding

C2E1 - manage communications - Patient

As a Patient

I want to communicate with a Practice remotely

So that I can access support without attending the practice

Acceptance criterion 1: create communications

Given the Patient is logged into Citizen Services

When they choose to create a communication to the Practice

Then a disclaimer is shown to advise that this communication is suitable for certain situations

And a communication to the Practice is created

Acceptance criterion 2: view communications received

Given the Patient is logged into Citizen Services

And they have been informed that a communication has been received

When they choose to view communications

Then the communications are displayed

Acceptance criterion 3: view communications sent

Given the Patient is logged into Citizen Services

When they choose to view communications

Then they can view the communications sent

Acceptance criteria 4: respond to communications

Given the Patient is logged into Citizen Services

When they have received communications

Then they can create a reply

And a disclaimer will be displayed advised that this communication is suitable for certain situations


MAY Epics - All May Epics and Acceptance Criteria will be evaluated during the Capability Assessment Stage of On-boarding. However, these Epics are not mandatory and will not be used as part of the overall assessment of whether the Capability is fully met. Any May Epics that are assessed as met will be available to buyers via the Buying Catalogue.

C2E2 - manage communications - Proxy

As a Proxy

I want to communicate with a Practice remotely

So that I can access support without attending the practice

Acceptance criterion 1: create communications

Given the Proxy is logged into Citizen Services

When they choose to create a communication to the Practice

Then a disclaimer is shown to advise that this communication is suitable for certain situations

And a communication to the Practice is created

Acceptance criterion 2: view communications received

Given the Proxy is logged into Citizen Services

And they have been informed that a communication has been received

When they choose to view communications

Then the communications are displayed

Acceptance criterion 3: view communications sent

Given the Proxy is logged into Citizen Services

When they choose to view communications

Then they can view the communications sent

Acceptance criteria 4: respond to communications

Given the Proxy is logged into Citizen Services

When they have received communications

Then they can create a reply

And a disclaimer will be displayed advised that this communication is suitable for certain situations


Capability Specific Standards

Suppliers will have to attain compliance with these Standards during the compliance stage before they can be live on a framework with this Capability:


Other Applicable Standards

Suppliers will also have to attain compliance with these additional Standards during the compliance stage before they can be live on a framework with this Capability:


Items on the Roadmap which impact or relate to this Capability

Suppliers will not be assessed or assured on these Roadmap Items as part of Onboarding