Communicate with Practice - Citizen - Standard

IDS2
Version1.0.1
TypeCapability Specific Standard

Status

Effective

Effective Date

 


Requirements

Epic MappingRequirement IDRequirement TextLevel

C2E1 

GP-SPFS-5.2.3-01

Communication Management - Patient

Allow the Patient to create, receive, view, and respond to communications with the Patient's Practice.

See GP-PPFS-3.2-07 for incorporation of communications into Patient Record.

MUST

C2E2

GP-CWP-4

Communication Management - Proxy

Allow the Proxy to create, receive, view, and respond to communications with the Patient's Practice.

See GP-PPFS-3.2-07 for incorporation of communications into Patient Record.

MAY

C2E1 

GP-CWP-1

Communication Attachments - Patient

Allow Patients to attach documents to their communications.

MUST

C2E2

GP-CWP-5

Communication Attachments - Proxy

Allow Proxies to attach documents to their communications.

MAY

C2E1 

GP-CWP-2

Organise Messages - Patient

Allow Patients to organise their messages.

MAY

C2E2

GP-CWP-6

Organise Messages - Proxy

Allow Proxies to organise their messages.

MAY

C2E1 

GP-PPFS-6.2-05

Patient Notification of Patient-Practice Communications

Notify a Patient via their preferred Verified Contact Details (see COM1) that they have received a message from the Practice. When the message is related to an existing communication (e.g. a reply to an existing message), only Patients involved in the communication will need to be notified.

MUST

C2E2

GP-CWP-7

Proxy Notification of Patient-Practice Communications

Notify a Proxy via their preferred Verified Contact Details (see COM1) that they or the Patient have received a message from the Practice. When the message is related to an existing communication (e.g. a reply to an existing message), only Patients and Proxies involved in the communication will need to be notified.

MAY

C2E1 

GP-PPFS-6.3-07

Practice Notification (Task) of Patient-Practice Communications

Notify Practice Users e.g. by generating a notification, that a message has been received, whether Citizen initiated or in response to previous communications.

Such notification to be assigned to a specified Practice User, Role or Group as per Practice Configuration.

See GP-PPFS-3.3-06 for configuring Patient-Practice communications

See Workflow - Standard

MUST

C2E1 

GP-CWP-3

Display Configurable Disclaimer - Patient

A practice configurable disclaimer to be displayed to Patients when creating a communication so that important information about this service is always visible.

See GP-PPFS-3.3-14 for practice configuration of disclaimer.

MUST

C2E2

GP-CWP-8

Display Configurable Disclaimer - Proxy

A practice configurable disclaimer to be displayed to Proxies when creating a communication so that important information about this service is always visible.

See GP-PPFS-3.3-14 for practice configuration of disclaimer.

MAY


Capability

Applicable Capability

All supplier Solutions will need to meet this Standard if they are delivering the Communicate With Practice - Citizen Capability


Roadmap

Items on the Roadmap which impact or relate to this Standard

Suppliers will not be assessed or assured on these Roadmap Items as part of Onboarding