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Business Continuity Management System (BCMS)
The Supplier’s organisation and the services provided will be underpinned by a robust Business Continuity Management System (BCMS).
The Supplier must meet or exceed its recovery time objective, be fully accountable and responsible for its BCMS operational business continuity and IT Service continuity management plans and supporting procedures for all services delivered to its Service Recipients.
BCMS - methodology
A valid ISO 27001:2013 Certificate is required from a UKAS accredited and registered certification organisation.
BCMS - Maintenance
Adequate staffing, facilities and technology resource will be deployed to establish, maintain and improve the organisation’s BCMS. This will need to be detailed as part of the BCMS submission.
BCMS - Management
Staff responsible for managing the BCMS will be able to demonstrate professional competence via recognised accreditation to professional bodies such as the Business Continuity Institute and industry forums
BCMS - Governance, Escalation and Direction
Leadership at senior level and in other relevant management roles will be identified to enable the necessary governance, escalation and direction for the BCMS.
BCMS - Protection
The BCMS will be able to protect against, reduce the likelihood of occurrence, prepare for, respond to and recover from the full range of incidents, up to and including a potential or actual crisis.
See the Business Continuity Institute for the Good Practice Guidelines
Business Continuity (BC) Plans - Recognise external threats
The Supplier shall create and maintain Business Continuity (BC) plans in accordance with BC-DR-2. The BC plans shall recognise external threats such as those in the National Risk Register, and organisation specific threats identified through horizon scanning and internal threat assessments.
Business Continuity (BC) Plans - Infrastructure & Service-based Threat Assessments
Infrastructure and service-based threat assessments will be undertaken on a regular basis to proactively identify risks to delivery of services within or across organisation and service location boundaries.
Business Continuity (BC) Plans - Process to Identify Emerging Threats & Risks
There will be a process to identify emerging threats and risks in day to day operations.
Business Continuity (BC) Plans - Identify interdependencies between stakeholders
Interdependencies between stakeholders, including outside organisations and third parties, will be identified within the BC plan and have appropriate plans in place to cover disruption to the supply chain.
Business Continuity (BC) Plans - Supply chain continuity
There will be processes in place to manage and assure supply chain continuity.
Business Continuity (BC) Plans - Principles
The principles of business continuity will be embedded within the organisation through training, exercising and raising staff awareness.
See the Business Continuity Institute for the Good Practice Guidelines
Business Continuity (BC) Plans - Impact analysis
Organisation-wide business impact analysis will be undertaken and maintained to ensure that in the event of disruption, there are defined recovery time and recovery point objectives in place for all activities, including any internal business operations that could impact the continued delivery of services.
Business Continuity (BC) Plans - Regular updates & testing
The Supplier will ensure that Business continuity plans and their associated documents are kept up to date and tested annually to confirm that business continuity and disaster recovery Solutions function as designed.
See BC-DR-16 and BC-DR-16A for Business Continuity and Disaster Recovery (BCDR) testing
Business Continuity & Disaster Recovery (BCDR) Plans - Scheduled testing
Testing will be undertaken according to a defined schedule to confirm Business Continuity and Disaster Recovery (BCDR) plans will achieve their objectives and where deficiencies or inaccuracies are identified, the plans will be updated, and where appropriate retested.
Annual Business Continuity Test
The Supplier will undertake a Business Continuity test at least annually. The scope of the Business Continuity test shall be a scenario test to exercise the end to end process. NHS Digital may wish to witness the test.
If requested, the supplier must comply and provide full access and visibility of the execution of the test, including access to documentation and the execution of procedures throughout the whole test.
Annual Disaster Recovery Test
The Supplier will undertake a Disaster Recovery test at least annually. NHS Digital may wish to witness the test. If requested, the supplier must comply and provide full access and visibility of the execution of the test, including access to documentation and the execution of procedures throughout the whole test and the resolution of any issues that occur during the Testing window.
The scope of the disaster recovery test shall be a full failover of the service(s).
Within thirty (30) Working Days from the Call Off Commencement Date the Supplier shall prepare and deliver to NHS Digital their BCDR Plan and associated Business Continuity Management System methodology which shall detail the processes and arrangements that the Supplier shall follow to:
- Ensure continuity of the business processes and operations provided by the Supplier in connection with the Call-Off Contract following any failure or disruption of any element of the Services; and
- The recovery of the Services in the event of a Disaster.
- NHS Digital may wish to provide feedback to the Supplier.
BCM & IT Service Continuity Management (ITSCM) Coverage
The BCDR Plan can be developed as separate or combined BCM and IT Service Continuity Management (ITSCM) plans. Throughout the Schedule, the references to the BCDR Plan applies whether BCM and ITSCM are separate plans or programmes or are a single, combined set of plans or programmes. However, the Supplier will make a clear statement as to how their BCDR Plan covers both BCM and ITSCM. The documentation of the BCDR Plan shall:
- Include a full description and overview of the Supplier’s BCM and ITSCM programme describing how it has been designed; how it will operate and be maintained; how business continuity and disaster recovery will be tested, how it is kept up to date and how it will deliver the expected recovery targets outlined including recovery time and recovery point objectives; this will include an overview and description of all sites, functions and key delivery partners/third parties that are involved in the delivery of the service
BCM & IT Service Continuity Management (ITSCM) CoverageThe BCDR plan must contain identification of all potential disaster scenarios, the technical design and specification of the disaster recovery system, backup methodology including details of the data backup and data verification strategy, details of all relevant data networks and communication links, invocation process, service recovery procedures, and steps to be taken upon resumption of the services to address any prevailing effect of the failure or disruption to services.
BCM & IT Service Continuity Management (ITSCM) CoverageThe BCDR plan must set out the method(s) of recovering or updating data collected, or which ought to have been collected, during a failure or disruption to ensure that there is no more than the accepted amount of data loss and to preserve data integrity.
BCM & IT Service Continuity Management (ITSCM) CoverageThe BCDR plan must detail how the Supplier ensures compliance with security standards ensuring that compliance is maintained for any period during which the BCDR plan is invoked.
LiaisonThe Supplier must liaise with NHS Digital and at NHS Digital’s request with any Related Service Provider with respect to issues concerning business continuity and disaster recovery where applicable.
The supplier shall review the BCDR plan and the risk analysis on which it is based on a regular basis and as a minimum once every 12 months. Upon update, the BCDR Plan shall be re-issued to NHS Digital.
NHS Digital may wish to provide feedback to the Supplier.
Data centre inspectionThe supplier will, at the request of NHS Digital, facilitate an inspection of the data centre(s) hosting the services to validate that the hosting arrangements described in their BCDR plans are consistent with the configuration and capability of the data centre(s). Repeat inspections will be determined based on the outcome of the inspection.