Video Consultation

Description

The Video Consultation Capability allows Health or Care Professionals to conduct secure live remote video consultations with individual or groups of Patients/Service Users/Proxies ensuring they can receive support relating to healthcare concerns when a Video Consultation is most appropriate.

Health and Care Professionals will have the facility to conduct Video Consultations with individuals or potentially groups of Patients/Service Users/Proxies, reducing the need for travel and providing greater flexibility and choice for Healthcare or Care Professionals and Patient/Service Users in how services are delivered

Outcomes

For a Patient/Service User

Patient/Service Users can receive support relating to their healthcare concerns when a Video Consultation is the most appropriate method for delivering that support

For Proxy

Proxy can receive support relating to healthcare concerns of Patient/Service User when a Video Consultation is the most appropriate method for delivering that support

For Health or Care Professional

Health or Care Professionals can conduct consultations remotely over video ensuring care services can be delivered in a personal way regardless of location 

For Healthcare Organisation

Increase Patient/Service User access to advice or consultation by removing the barrier of locality

MUST Epics - Epics and acceptance criteria will be evaluated during the Capability Assessment Stage of Onboarding

E00039 - conduct Video Consultation

As a Health or Care Professional

I want to be able to conduct Video Consultations with Patients/Service Users

So that I can provide support when Video Consultation is the most appropriate mode

Acceptance criterion 1: conduct Video Consultation between the Patient/Service User and the Health or Care Professional

Given a Video Consultation has been scheduled

When the Health or Care Professional selects to conduct a Video Consultation with a Patient/Service User

Then the Video Consultation can be conducted

MAY Epics - All May Epics and Acceptance Criteria will be evaluated during the Capability Assessment Stage of On-boarding. These Epics are not mandatory. Any May Epics that are assessed as met will be available to buyers to support them when comparing Solutions

E00040 - conduct Video Consultation with a Proxy

As a Health or Care Professional

I want to be able to conduct Video Consultations with a Proxy on behalf of a Patient/Service User

So that I can provide support when Video Consultation is the most appropriate mode

Acceptance criterion 1: conduct Video Consultation between a Proxy and the Health or Care Professional

Given a Video Consultation has been scheduled

When the Health or Care Professional selects to conduct a Video Consultation with a Proxy on behalf of a Patient/Service User

Then the Video Consultation can be conducted


E00041 - conduct a Video Consultation with Patients/Service Users without registration

As a Health or Care Professional

I want to be able to conduct a Video Consultation with Patients/Service Users without them needing to register to use the Video Consultation Solution

So that I can provide healthcare support to Patients/Service Users when a Video Consultation is most appropriate

Acceptance criterion 1: share access details for Video Consultation with a Patient/Service User

Given there is a facility for conducting Video Consultation

And the Patient/Service User has contact details recorded

When the Health or Care Professional selects to share access details with the Patient/Service User for Video Consultation

Then the Video Consultation details are shared with the Patient/Service User

Acceptance criterion 2: Patient/Service User is able to join a Video Consultation

Given there is a facility for conducting Video Consultation

And the access details for the Video Consultation have been shared with the Patient/Service User

When the Patient/Service User selects to join the Video Consultation

Then the Patient/Service User can join the Video Consultation without the need to pre-register with the Video Consultation Solution


E00042 - conduct Video Consultation with a Proxy without registration

As a Health or Care Professional

I want to be able to conduct a Video Consultation with a Proxy acting on behalf of a Patient/Service User without them needing to register to use the Video Consultation Solution

So that I can provide healthcare support to the Proxy acting on behalf of the Patient/Service User when a Video Consultation is most appropriate

Acceptance criterion 1: share access details for Video Consultation with a Proxy

Given there is a facility for conducting Video Consultation

And the Proxy has contact details recorded

When the Health or Care Professional selects to share access details with the Proxy for Video Consultation

Then the Video Consultation details are shared with the Proxy

Acceptance criterion 2: Proxy is able to join a Video Consultation

Given there is a facility for conducting Video Consultation

And the access details for the Video Consultation have been shared with the Proxy acting on behalf of the Patient/Service User

When the Proxy selects to join the Video Consultation

Then the Proxy can join the Video Consultation without the need to pre-register with the Video Consultation Solution


E00043 - end Video Consultation with a Patient/Service User

As a Health or Care Professional

I want to be able to end a Video Consultation with a Patient/Service User

So that I can make sure that the Video Consultation has completed and I can effectively manage the Consultation

Acceptance criterion 1: Patient/Service User can leave the Video Consultation

Given a Health or Care Professional is conducting a Video Consultation

When the Patient/Service User selects to leave the Video Consultation

Then the Patient/Service User can leave the Video Consultation

Acceptance criterion 2: Health or Care Professional can re-join the Video Consultation

Given a Health or Care Professional is conducting a Video Consultation

When the Health or Care Professional leaves the Video Consultation

And the Patient has not left the Video Consultation

Then the Health or Care Professional can re-join the Video Consultation

Acceptance criterion 3: Patient/Service User can re-join the Video Consultation

Given a Health or Care Professional is conducting a Video Consultation

When the Patient/Service User leaves the Video Consultation

And the Health or Care Professional has not left the Video Consultation

Then the Patient/Service User can re-join the Video Consultation

Acceptance criterion 4: Health or Care Professional ends Video Consultation

Given a Health or Care Professional is conducting a Video Consultation

When the Health or Care Professional selects to end the Video Consultation

Then the Video Consultation is ended for both the Health or Care Professional and the Patient/Service User


E00045 - Direct Messaging during a Video Consultation

As a Health or Care Professional

I want a facility to send and receive Direct Messages during a Video Consultation

So that I can provide information to the other party via a written message

Acceptance criterion 1: Patient/Service User can send Direct Messages during the Video Consultation 

Given a Health or Care Professional is conducting a Video Consultation with the Patient/Service User

When the Patient/Service User selects to send a Direct Message

Then this message can be viewed by the Health or Care Professional

Acceptance criterion 2: Health or Care Professional can send Direct Messages during the Video Consultation 

Given a Health or Care Professional is conducting a Video Consultation with the Patient/Service User

When the Health or Care Professional selects to send a Direct message to the Patient/Service User

Then this message can be viewed by the Patient/Service User


E00047 - view the Patient Record during Video Consultation

As a Health or Care Professional

I want to be able to view the Patient Record provided by the Core Clinical record

So that I can view the Patient Record when conducting a Video Consultation

Acceptance criterion 1: Health or Care Professional can access Patient Records during the Video Consultation

Given a Health or Care Professional is conducting a Video Consultation

When the Health or Care Professional selects to view the Patient Record held in the Core Clinical Record

Then they can do so without having to end the ongoing Video Consultation  


E00048 - conduct group Video Consultations

As a Health and Care Professional

I want to be able to conduct group Video Consultations

So that I can provide support to a group of Patients/Service Users 

Acceptance criterion 1: Health and Care Professional conducts group Video Consultation

Given that a group Video Consultation is scheduled

When the Health or Care Professional selects to conduct a group Video Consultation with Patients/Service Users

Then the group Video Consultation can be conducted


E00051 - electronically share files during a Video Consultation

As a Patient/Service User

I want to electronically share files during a Video Consultation

So that I can provide further information to the Health or Care Professional

Acceptance criterion 1: Patient/Service User can share files during Video Consultation

Given a Health or Care Professional is conducting a Video Consultation

When the Patient/Service User selects to share an electronic file

Then the file is shared with the Health or Care Professional during the Video Consultation

And can be accessed by the Health or Care Professional

Acceptance criterion 2: Health or Care Professional can share files during Video Consultation

Given a Health or Care Professional is conducting a Video Consultation

When the Health or Care Professional selects to share an electronic file

Then the file is shared with the Patient/Service User during the Video Consultation

And can be accessed by the Patient/Service User


E00053 - Health or Care Professional can share their screen during a Video Consultation

As a Health or Care Professional

I want to share my screen with the Patient/Service User during a Video Consultation

So that I can provide further information to the Patient/Service User

Acceptance criterion 1: Health or Care Professional shares screen during Video Consultation

Given a Health or Care Professional is conducting a Video Consultation

When the Health or Care Professional selects to share their screen

Then their screen is shared with the participants of the Video Consultation

Acceptance criterion 2: Patient/Service User shares screen during Video Consultation

Given a Patient/Service User has joined a Video Consultation

When the Patient/Service User selects to share their screen

Then their screen is shared with the participants of the Video Consultation


E00055 - record Video Consultation outcome to the Patient Record

As a Health or Care Professional

I want to be able to record the outcome of the Video Consultation to the Patient Record held in the Core Clinical Record

So that I have a complete record of interactions with the Patient/Service User

Acceptance criterion 1: outcome of Video Consultation is recorded in the Patient Record

Given that a Video Consultation with a Patient/Service User has taken place 

When the outcome of the Video Consultation has been selected by the Health or Care Professional

Then the outcome can be recorded in the Patient Record held in the Core Clinical Record


E00059 - Health or Care Professional can record a Video Consultation

As a Health or Care Professional

I want to be able to record a Video Consultation

So that I have a record of the Video Consultation to refer back to

Acceptance criterion 1: Health or Care Professional can record a Video Consultation

Given a Health or Care Professional is conducting a Video Consultation with a Patient/Service User

When the Health or Care Professional selects to record the Video Consultation

Then a recording of the Video Consultation is made

And all participants are notified when the recording starts

Acceptance criterion 2: Health or Care Professional can stop the recording of a Video Consultation with a Patient/Service User

Given a Health or Care Professional has started recording a Video Consultation with a Patient/Service User

When the Health or Care Professional selects to stop the recording

Then the recording can be stopped

And all participants are notified the recording has stopped

Acceptance criterion 3: Health or Care Professional can refer to the recording after the Video Consultation with a Patient/Service User has ended

Given a Health or Care Professional is conducting a Video Consultation with a Patient/Service User

And the recording of the Video Consultation has been ended

When the Health or Care Professional selects to access the recording of the Video Consultation

Then the recording of the Video Consultation is available for the Health or Care Professional to refer to


E00060 - Patient/Service User can record a Video Consultation

As a Patient/Service User

I want to be able to record a Video Consultation

So that I have a record of the Video Consultation to refer back to

Acceptance criterion 1: Patient/Service User can record a Video Consultation with a Health or Care Professional

Given a Health or Care Professional is conducting a Video Consultation with a Patient/Service User

When the Patient/Service User selects to record the Video Consultation

Then a recording of the Video Consultation is made

And all participants are notified when the recording starts

Acceptance criterion 2: Patient/Service User can stop the recording of a Video Consultation

Given a Patient/Service User has started recording a Video Consultation with a Health or Care Professional

When the Patient/Service User selects to stop the recording

Then the recording stops

And all participants are notified the recording has stopped

Acceptance criterion 3: Patient/Service User can refer to the recording after the Video Consultation with a Health or Care Professional has ended

Given a Health or Care Professional is conducting a Video Consultation with a Patient/Service User

And the recording of the Video Consultation has been ended

When the Patient/Service User selects to access the recording of the Video Consultation

Then the recording of the Video Consultation is available for the Patient/Service User to refer to


E00061 - accessibility options for Video Consultation

As a Patient/Service User

I want the Video Consultation solution to provide accessibility options

So that I can access all the information provided during a Video Consultation

Acceptance criterion 1: provide accessibility options for Video Consultation

Given a Health or Care Professional is conducting a Video Consultation

When the Patient/Service User selects to enable accessibility options

Then accessibility options are available for the Patient/Service User to use


E00062 - waiting room

As a Patient/Service User

I want a waiting room facility

So that I can join the Video Consultation and wait for the Health or Care Professional to join

Acceptance criterion 1: Patient/Service User can access the waiting room

Given that a Health or Care Professional has shared access details for a Video Consultation

When a Patient/Service User selects to join the Video Consultation

And the Health or Care Professional has not yet joined the Video Consultation

Then the Patient/Service User enters a waiting room

Acceptance criterion 2: Health or Care Professional is notified of a Patient/Service User entering the waiting room

Given that a Health or Care Professional has shared access details for a Video Consultation

When the Patient/Service User selects to join the Video Consultation

And the Health or Care Professional has not yet joined the Video Consultation

Then the Health or Care Professional is notified that the Patient/Service User is in the waiting room

Acceptance criterion 3: Patient/Service User can leave the waiting room and join the Video Consultation

Given that a Patient/Service User is in a waiting room

When the Health or Care Professional selects to join the Video Consultation

Then the Patient/Service User leaves the waiting room

And joins the Video Consultation with the Health or Care Professional


E00063 - disable and enable Direct Messaging during a Video Consultation for the Patient/Service User

As a Health or Care Professional

I want to be able to disable and enable Direct Messaging during a Video Consultation for the Patient/Service User

So I can control whether Patients/Service Users are able to send Direct Messages during a Video Consultation

Acceptance criterion 1: Health or Care Professional can disable Direct Messaging during a Video Consultation for the Patient/Service User

Given Direct Messaging during a Video Consultation is enabled for the Patient/Service User

When the Health or Care Professional selects to disable Direct Messaging

Then Direct Messaging is disabled for the Patient/Service User

And Patients/Service Users are unable to send Direct Messages during a Video Consultation

Acceptance criterion 2: Health or Care Professional can enable Direct Messaging during a Video Consultation for the Patient/Service User

Given Direct Messaging during a Video Consultation is disabled for the Patient/Service User

When the Health or Care Professional selects to enable Direct Messaging

Then Direct Messaging is enabled for the Patient/Service User

And Patients/Service Users are able to send Direct Messages during a Video Consultation


E00064 - record Direct Messages to the Patient Record

As a Health or Care Professional

I want to be able to record Direct Messages to the Patient Record held in the Core Clinical Record

So that I have a complete record of interactions with the Patient/Service User

Acceptance criterion 1: record Direct Messages to the Patient Record

Given that a Health or Care Professional is conducting a Video Consultation

When Direct Messages are exchanged between the Health or Care Professional and the Patient/Service User

Then the Direct Messages can be recorded in the Patient Record held in the Core Clinical Record


E00065 - Patient/Service User name is not automatically visible in a group Video Consultation

As a Patient/Service User

I want my name to not be automatically displayed

So that my name is not visible to other Patients/Service Users in the group Video Consultation

Acceptance criterion 1: a Patient/Service User's name is hidden

Given a Patient/Service User is attending a group Video Consultation

When they join the group Video Consultation

Then their name is automatically hidden from other Patients/Service Users

Acceptance criterion 2: Patient/Service User can create a pseudonym

Given a Patient/Service User is attending a group Video Consultation

When they select to create a pseudonym

Then the pseudonym is created

And their pseudonym is visible to the other Patients/Service Users

Acceptance criterion 3: Patient/Service User pseudonym and personal details are visible to the Health or Care Professional

Given a Patient/Service User is attending a group Video Consultation

When they have select to display a pseudonym

Then the Health or Care Professional can view Patient/Service User’s pseudonym

And the Patient/Service User’s name

Acceptance criterion 4: Patient/Service User consents to display their name

Given a Patient/Service User’s name is automatically hidden from other Patients/Service Users in a group Video Consultation

When the Patient/Service User selects to consent to their name being displayed

Then their name is visible to other Patients/Service Users


E00066 - invite new participants to an existing Video Consultation with a Patient/Service User

As a Health and Care Professional

I want to be able to invite additional participants to an existing Video Consultation with a Patient/Service User

So that additional participants can join once the Video Consultation has already started

Acceptance criterion 1: Health and Care Professional conducts group Video Consultation

Given that a Video Consultation has already started with a Patient/Service User

When the Health or Care Professional selects to invite other participants to the Video Consultation

Then the other participants can join the Video Consultation

And all participants in the Video Consultation are notified of their arrival


E00067 - disable and enable electronic file sharing during a Video Consultation

As a Health or Care Professional

I want to be able to disable and enable the sharing of electronic files during a Video Consultation

So that I can control whether the Patient/Service User is able to share electronic files

Acceptance criterion 1: Health or Care Professional can disable sharing electronic files during Video Consultation

Given a Health or Care Professional is conducting a Video Consultation with a Patient/Service User

And sharing electronic files during a Video Consultation is enabled

When the Health or Care Professional selects to disable the sharing of electronic files

Then the sharing of electronic files is disabled

And the Patient/Service User is unable to share electronic files

Acceptance criterion 2: Health or Care Professional can enable sharing electronic files during Video Consultation

Given a Health or Care Professional is conducting a Video Consultation with a Patient/Service User

And sharing electronic files during a Video Consultation is disabled

When the Health or Care Professional selects to enable the sharing of electronic files

Then the sharing of electronic files is enabled

And the Patient/Service User is able to share electronic files


E00068 - disable and enable screen sharing during a Video Consultation

As a Health or Care Professional

I want to be able to disable and enable screen sharing during a Video Consultation

So that I can control whether the Patient/Service User is able to share their screen

Acceptance criterion 1: Health or Care Professional can disable screen sharing during a Video Consultation

Given a Health or Care Professional is conducting a Video Consultation with a Patient/Service User

And screen sharing during the Video Consultation is enabled

When the Health or Care Professional selects to disable screen sharing

Then screen sharing is disabled

And the Patient/Service User is unable to share their screen

Acceptance criterion 2: Health or Care Professional can enable screen sharing during Video Consultation

Given a Health or Care Professional is conducting a Video Consultation with a Patient/Service User

And screen sharing during the Video Consultation is disabled

When the Health or Care Professional selects to enable screen sharing

Then screen sharing is enabled

And the Patient/Service User is able to share their screen


E00069 - Patient/Service User feedback on Video Consultations

As a Patient/Service User

I want the facility to provide feedback after a Video Consultation

So that I can provide feedback on my experience

Acceptance criterion 1: capture feedback on a Video Consultation

Given that a Video Consultation with a Health or Care Professional has taken place

When the Patient/Service User selects to provide feedback on their experience

Then that feedback is captured and shared with the Healthcare Organisation


E00070 - test the Video Consultation settings

As a Health or Care Professional

I want to be able to test the audio and visual settings of the Video Consultation tool before a Video Consultation starts

So that there are no delays to the Video Consultation starting

Acceptance criterion 1: Health or Care Professional can test the audio and visual settings

Given that a Health or Care Professional has access to the Video Consultation Solution

When the Health or Care Professional selects to test the audio and visual settings of the Video Consultation tool

Then they are able to test the audio and visual settings

Acceptance criterion 2: Patient/Service User can test the audio and visual settings

Given that a Patient/Service User has access to the Video Consultation Solution

When the Patient/Service User selects to test the audio and visual settings of the Video Consultation tool

Then they are able to test the audio and visual settings


E00071 - consecutive consultations with multiple Patients/Service Users via a single Video Consultation

As a Health or Care Professional

I want to consult with multiple patients using the same Video Consultation access details

So that I can hold consecutive consultations with multiple Patients/Service Users who are in one location via a single Video Consultation

Acceptance criterion 1: continuing the Video Consultation with another Patient/Service User

Given there are multiple Patients/Service Users in one location

When a consultation ends with one Patient/Service User

Then I am able to continue the Video Consultation with the next Patient/Service User without needing to leave and join a separate Video Consultation


E00072 - reminder of upcoming or scheduled Video Consultation

As a Patient/Service User

I want to receive a reminder relating to a scheduled Video Consultation

So that I have up to date information regarding the scheduled Video Consultation

Acceptance criterion 1: Patient/Service User receives a reminder

Given a Video Consultation is scheduled with a Health or Care Professional

When there is an upcoming Video Consultation

Then I receive a reminder of the upcoming Video Consultation


E00073 - disable and enable audio during a Video Consultation

As a Health or Care Professional

I want the ability to disable and enable audio in a Video Consultation

So that I can provide additional privacy for Patients/Service Users

Acceptance criterion 1: Health or Care Professional can disable audio during a Video Consultation

Given a Health or Care Professional is conducting a Video Consultation

And audio is enabled for the participant

When I select to disable audio for the participant

Then audio is disabled for that participant

And they are unable to hear the Video Consultation

Acceptance criterion 2: Health or Care Professional can enable audio during a Video Consultation

Given a Health or Care Professional is conducting a Video Consultation

And audio is disabled for the participant

When I select to enable audio for that participant

Then audio is enabled for that participant

And they are able to hear the Video Consultation


E00074 - disable and enable video during a Video Consultation

As a Health or Care Professional

I want the ability to disable and enable video in a Video Consultation

So that I can provide additional privacy for Patients/Service Users

Acceptance criterion 1: Health or Care Professional can disable video during a Video Consultation

Given a Health or Care Professional is conducting a Video Consultation

And video is enabled for the participant

When I select to disable video for the participant

Then video is disabled for that participant

And they are unable to see the Video Consultation

Acceptance criterion 2: Health or Care Professional can enable video during a Video Consultation

Given a Health or Care Professional is conducting a Video Consultation

And video is disabled for the participant

When I select to enable video for that participant

Then video is enabled for that participant

And they are able to see the Video Consultation


E00087 - retain attachments (file and images) received during Video Consultation in the Patient Record

As a Health or Care Professional

I want to be able record attachments (files and images) received during Video Consultation to the Patient Record held in the Core Clinical Record

So that I have a complete record of the Patient’s/Service User’s Video Consultation

Acceptance criterion 1: save attachments (file and images) received during Video Consultation in the Patient Record held in the Core Clinical Record

Given that an attachment has been received in the Video Consultation Solution

When the Health or Care Professional selects to save the attachment in the Patient Record held in the Core Clinical Record

Then the attachment is saved in the Patient Record

Acceptance criterion 2: do not save attachments (file and images) received during Video Consultation in the Patient Record held in the Core Clinical Record

Given that an attachment has been received in the Video Consultation Solution

When the Health or Care Professional selects to not save the attachment in the Patient Record held in the Core Clinical Record

Then the attachment is not saved in the Patient Record


E00088 – SNOMED code Video Consultation      

As a Health or Care Professional

I want to be able to SNOMED code Video Consultation  

So that I am able to standardise terminologies

Acceptance criterion 1: SNOMED code Video Consultation

Given that a Video Consultation has taken place

When the Health or Care Professional selects to SNOMED code Video Consultation

Then the SNOMED code is applied for Video Consultation

Acceptance criterion 2: SNOMED code information within Video Consultation

Given that a Video Consultation has taken place

When the Health or Care Professional selects to SNOMED code information within the Video Consultation

Then the SNOMED code is applied within the Video Consultation

Other Applicable Standards

Suppliers will also have to attain compliance with these additional Standards during the compliance stage before they can be live on a framework with this Capability:

Items on the Roadmap which impact or relate to this Capability

Suppliers will not be assessed or assured on these Roadmap Items as part of Onboarding