COM1

Communication - Preferences - Patient

Record and maintain communication preferences for a Patient. It will be possible to specify preferences for all the communication types available. Where there are multiple communication channels available, it will be possible to specify which channels are used for each communication type.

Communication - Preferences - Proxy

Record and maintain communication preferences for Proxies. It will be possible for each Proxy to have preferences that are different to the other Proxies. It will be possible to specify preferences for all the communication types available. Where there are multiple communication channels available, it will be possible to specify which channels are used for each communication type.

COM2

Communication - Consent - Patient

Record and maintain communication consent for a Patient. It will be possible to specify consents for all the communication types available. Where there are multiple communication channels available, it will be possible to consent to multiple communication channels for each communication type.

COM12

Communication - Consent - Proxy

Record and maintain communication consent for Proxies. It will be possible for each Proxy to:

• Have consents that are different to the other Proxies.
• Specify consents for all the communication types available

Where there are multiple communication channels available, it will be possible to consent to multiple communication channels for each communication type.

GP-08.1-01

Communication - Templates

Create, amend and delete communication templates.

Each template having as a minimum:

• Unique identifier
• Name
• Template status
  • Draft
  • Published
  • Available for viewing and use across the system
  • Archived
• Channel e.g. letter, email and SMS
• Type e.g. Appointment reminder, cervical cytology screening – this can map to a clinical code if applicable
• Body of the communication, including:
  • Merge fields of any structured demographic, clinical or administrative data e.g. Patient name and address, Staff Member and referring speciality and clinical terms of problems, allergies and medication, Appointment details.

Where merge fields are to be used to auto-populate data, Practice Users will be able to configure the number of instances and/or time period to be covered e.g. include the latest blood pressure reading, the last three consultations and medication prescribed or recorded over the last six months.

See Data Standards for further information on Clinical Codes and terms

COM8

Communication - Create from template and send - Patient

Create and send communications for Patients from a communication template.

Support one or more of the following channels of communication:

• Email
• SMS
• Letter

Recording:

• Created By
• Creation Date and Time
• Patient 
• Status (e.g. Sent, Failed)
• Status Date & Time

COM13

Communication - Create from template and send - Proxy

Create and send communications for Proxies from a communication template.

Support one or more of the following channels of communication:

• Email
• SMS
• Letter

Recording:

• Created By
• Creation Date and Time
• Patient 
• Status (e.g. Sent, Failed)
• Status Date & Time

COM7

Communication - Create manually and send - Patient

Ability to manually create and send communications for Patients.

Supporting one or more of the following channels of communication:

• Email
• SMS
• Letter

Recording:

• Created By
• Creation Date and Time
• Recipient(s)
• Status (e.g. Sent, Failed)
• Status Date & Time

COM14

Communication - Create manually and send - Proxy

Ability to manually create and send communications for Proxies.

Supporting one or more of the following channels of communication:

• Email
• SMS
• Letter

Recording:

• Created By
• Creation Date and Time
• Recipient(s)
• Status (e.g. Sent, Failed)
• Status Date & Time

COM3

Communication - Recipients

Ability for recipients of communications to be:

• Patients
• Staff Members
• Groups (Staff Members and Patients)
• External organisations

COM15

Communication - Recipients - Proxy

Ability for recipients of communications to be:

• Proxies
• Groups including Proxies

GP-08.2-03

Communication - Edit communication from template

Edit a communication created from a template before sending, including:

• Amend the body of the communication (text from template) on an ad-hoc basis
• Include additional data items from any part of the Patient Record
• Remove data items from the populated merge fields within the generated communication

GP-08.2-04

Communication - Automation

Schedule a communication to be automatically created and sent at a specified date and time or at a specified period prior to an activity.

Examples include:

• Appointment reminder to be generated 24 hours prior to Appointment
• Request Appointment to be made for Child immunisation 6 weeks after date of birth.

GP-08.2-05

Communication - Add to Patient Record

Add any communication for a Patient within the Patient Record.

COM16

Communication - Add to Patient Record - Proxy

Add any Proxy communication for a Patient within the Patient Record.

COM9

Reporting - Communication usage

Ability to generate a report on usage of each of the available communication channels which may include:

• Email
• SMS
• Letter

GP-08.1-05

Reporting - Communication delivery failures

Provide a mechanism to report delivery failures for the electronic channels that are available e.g. email and SMS.

COM5

Access Patient Record

Access a Patient Record where a Patient has been successfully identified, linked, listed or otherwise presented to the user.