Online Consultations and Online Patient/Service User Requests Reporting

Owned by Victoria Bussey
16-10-2023
6 min read

ID

C66

Version

1.0.0

Type

Capability

Category

Reporting and data analytics

Status

Effective

Effective Date

Oct 17, 2023

Framework(s)

Digital Pathways

Description

Enables reporting and analysis using a range of Online Consultations and Online Patient/Service User Request data items to support clinical care and Health or Care Organisation management. Also supports submission of data to the Authority to support understanding of demand and activity within Healthcare Organisations.

Outcomes

For Primary Care:

Have the tools to be able to analyse Online Consultation and Online Patient/Service User Request data locally, which will support areas such as clinical care, audit and operational needs.

For the wider NHS and social care system:

Able to use Management Information (MI) about Online Consultations and Online Patient/Service User Requests to improve services and access to information.

MUST Epics - Describes the minimum functionality required to deliver a Capability. Solutions MUST be successfully evaluated against each Epic and Acceptance Criteria via Capability Assessment in order to be associated with this Capability

MUST Epics - Describes the minimum functionality required to deliver a Capability. Solutions MUST be successfully evaluated against each Epic and Acceptance Criteria via Capability Assessment in order to be associated with this Capability

E00577 - report on Online Consultations and Online Patient/Service User Requests

As a Health or Care Professional

I want to have access to reports on Online Consultations and Online Patient/Service User Requests

So that I can make informed decisions

Acceptance criterion 1: report on Online Consultations

Given that there is Online Consultation data available

And the Health or Care Professional is permitted to run reports 

When the Health or Care Professional selects to report on Online Consultations 

Then the report results are displayed

Acceptance criterion 2: report on Online Patient/Service User Requests

Given that there is Online Patient/Service User Requests data available

And the Health or Care Professional is permitted to run reports 

When the Health or Care Professional selects to report on Online Patient/Service User Requests

Then the report results are displayed

E00577 - Supporting Information

  • Examples of reports MAY include, but are not limited to:

    • Report on outcomes or dispositions provided to the Patient/Service User

    • Report on the status of Online Consultations and Online Patient/Service User Requests

    • Report on Patient/Service User demographics using the Online Consultation Solution

E00578 - Online Consultations and Online Patient/Service User Requests data collection

As a Health or Care Professional

I want Online Consultations and Online Patient/Service User Requests data to be submitted to the Authority

So that information can be submitted to the Authority to support understanding of demand and activity within a Healthcare Organisation

Acceptance criterion 1: create Online Consultations and Online Patient/Service User Requests data for submission

Given there is Online Consultations and Online Patient/Service User Requests data to be submitted by the Solution

When the creation of the Online Consultations and Online Patient/Service User Requests data file is triggered

Then the Online Consultations and Online Patient/Service User Requests data file is created

E00578 - Additional Implementation Details

Solutions MUST comply with the following when implementing this Epic:

MAY Epics - Describes additional functionality associated with the Capability. Suppliers should consider all MAY Epics as part of their User Research. Suppliers can choose to map their Solutions to these Epics and they will be evaluated via Capability Assessment. Framework Authorities or purchasing organisations may require these Epics as product qualification or requirements criteria

MAY Epics - Describes additional functionality associated with the Capability. Suppliers should consider all MAY Epics as part of their User Research. Suppliers can choose to map their Solutions to these Epics and they will be evaluated via Capability Assessment. Framework Authorities or purchasing organisations may require these Epics as product qualification or requirements criteria

E00579 - view Online Consultations and Online Patient/Service User Requests data dashboard

As a Health or Care Professional

I want to view Online Consultations and Online Patient/Service User Requests data in a dashboard

So that I can react appropriately to the Online Consultations and Online Patient/Service User Requests activity at my Healthcare Organisation

Acceptance criterion 1: display Online Consultations and Online Patient/Service User Requests data dashboard

Given the Health or Care Professional is permitted to view the Online Consultations and Online Patient/Service User Requests data dashboard

When the Health or Care Professional selects to view the data dashboard

Then the data dashboard is displayed

E00579 - Additional Implementation Details

Solutions MUST comply with the following when implementing this Epic:

  • Dashboard must use up to date data - with a maximum of 2 minutes delay

E00580 - export Online Consultations and Online Patient/Service User Requests data

As a Health or Care Professional

I want to export Online Consultations and Online Patient/Service User Requests data

So that data can be analysed or interrogated outside of the Solution

Acceptance criterion 1: export Online Consultations and Online Patient/Service User Requests data

Given the Health or Care Professional is permitted to export Online Consultations and Online Patient/Service User Requests data

When a Health or Care Professional selects to export Online Consultations and Online Patient/Service User Requests data

Then the data is exported

E00581 - configure Online Consultations and Online Patient/Service User Requests reports

As a Health or Care Professional

I want to configure reports relating to Online Consultations and Online Patient/Service User Requests

So that I can create reports tailored to the needs of the Healthcare Organisation

Acceptance criterion 1: configure report

Given the Health or Care Professional is permitted to configure Online Consultations and Online Patient/Service User Requests reports

When the Health or Care Professional selects to configure a report on Online Consultations and Online Patient/Service User Requests

Then the report is configured

E00582 - view demand forecast for Online Consultations and Online Patient/Service User Requests

As a Health or Care Professional

I want to view demand forecasts for Online Consultations and Online Patient/Service User Requests

So that I can understand the demand and activity within my Healthcare Organisation

Acceptance criterion 1: configure demand forecast for Online Consultations and Online Patient/Service User Requests

Given the Health or Care Professional is permitted to configure demand forecasts for Online Consultations and Online Patient/Service User Requests

When the Health or Care Professional selects to configure a demand forecast for Online Consultations and Online Patient/Service User Requests

Then the demand forecast is configured

Acceptance criterion 2: view demand forecasts for Online Consultations and Online Patient/Service User Requests

Given the Health or Care Professional is permitted to view demand forecasts for Online Consultations and Online Patient/Service User Requests

When the Health or Care Professional selects to view a demand forecast for Online Consultations and Online Patient/Service User Requests

Then the demand forecast is displayed

Acceptance criterion 3: view data and method used to create demand forecast for Online Consultations and Online Patient/Service User Requests

Given a demand forecasts for Online Consultations and Online Patient/Service User Requests has been created

When the Health or Care Professional selects to view the data and the method used to create the demand forecast for Online Consultations and Online Patient/Service User Requests

Then the data and the method used to create the demand forecast is displayed

E00583 - configure Online Consultations and Online Patient/Service User Requests data dashboard

As a Health or Care Professional

I want to configure the Online Consultations and Online Patient/Service User Requests data dashboard

So that I can react appropriately to the Online Consultations and Online Patient/Service User Requests activity at my Healthcare Organisation

Acceptance criterion 1: configure Online Consultations and Online Patient/Service User Requests data dashboard

Given the Health or Care Professional is permitted to configure the Online Consultations and Online Patient/Service User Requests data dashboard

When a Health or Care Professional selects to configure the Online Consultations and Online Patient/Service User Requests data dashboard

Then the data dashboard is configured

Items on the Roadmap which impact or relate to this Capability

Items on the Roadmap which impact or relate to this Capability