ID

C23

Version

1.0.3

Type

Capability

Category

Appointments

Status

Effective

Effective Date

Framework

Description

Enables Appointments for Patients/Service Users to be booked by Health or Care Professionals across organisational boundaries.

Outcomes

For a Patient/Service User:

Ability to access Appointments across organisational boundaries, improving Patient/Service User experience and ensuring access to the right services

For Health and Care Professionals:

Ability to directly book an Appointment for a Patients/Service User in another Health or Care Organisation, improving Patient/Service User experience and making the most efficient use of available Appointments

MUST Epics - Describes the minimum functionality required to deliver a Capability. Solutions MUST be successfully evaluated against each Epic and Acceptance Criteria via Capability Assessment in order to be associated with this Capability

E00438 - manage Appointments for Patients/Service Users at other Health or Care Organisations

As a Health or Care Professional

I want to manage Appointments for Patients/Service Users at other Health or Care Organisations

So that Patients/Service Users can access services provided by other Health or Care Organisations

Acceptance criterion 1: book Appointment for a Patient/Service User at another Health or Care Organisation

Given the Health or Care Professional is permitted to manage Appointments for Patients/Service Users at other Health or Care Organisations

When the Health or Care Professional selects to book an Appointment for a Patient/Service User at another Health or Care Organisation

Then the Appointment is booked for that Patient/Service User

Acceptance criterion 2: view Appointment for a Patient/Service User at another Health or Care Organisation

Given the Health or Care Professional is permitted to manage Appointments for Patients/Service Users at other Health or Care Organisations

When the Health or Care Professional selects to view an Appointment for a Patient/Service User at another Health or Care Organisation

Then the Appointment is displayed for that Patient/Service User

Acceptance criterion 3: amend Appointment for a Patient/Service User at another Health or Care Organisation

Given the Health or Care Professional is permitted to manage Appointments for Patients/Service Users at other Health or Care Organisations

When the Health or Care Professional selects to amend an Appointment for a Patient/Service User at another Health or Care Organisation

Then the Appointment is amended for that Patient/Service User

Acceptance criterion 4: cancel Appointment for a Patient/Service User at another Health or Care Organisation

Given the Health or Care Professional is permitted to manage Appointments for Patients/Service Users at other Health or Care Organisations

When the Health or Care Professional selects to cancel an Appointment for a Patient/Service User at another Health or Care Organisation

Then the Appointment is cancelled for that Patient/Service User

note

E00438 - Additional Implementation Details

Solutions MUST comply with the following when implementing this Epic:

E00438 - Additional Implementation Details

Solutions MUST comply with the following when implementing this Epic:

E00438 - Supporting Information

  • Examples of Cross-Organisation Appointment Booking MAY include, but are not limited to:

    • A group of GP Practices operating extended hours of working by allowing booking of Appointments for Patients/Service Users at other GP Practices across the group

    • Shared Appointment management across a group of Health or Care Organisations to allow Patients/Service Users to be triaged to the most appropriate service to meet the Patient's/Service User's need

MAY Epics - Describes additional functionality associated with the Capability. Suppliers should consider all MAY Epics as part of their User Research. Suppliers can choose to map their Solutions to these Epics and they will be evaluated via Capability Assessment. Framework Authorities or purchasing organisations may require these Epics as product qualification or requirements criteria

E00439 - view Cross-Organisation Appointment Booking reports

As a Health or Care Professional

I want to view Cross-Organisation Appointment Booking reports

So that I can see Cross-Organisation Appointment Booking activity

Acceptance criterion 1: view Cross-Organisation Appointment Booking reports

Given the Health or Care Professional is permitted to view Cross-Organisation Appointment Booking reports

When the Health or Care Professional selects to view a Cross-Organisation Appointment Booking report

Then the report results are displayed

Items on the Roadmap which impact or relate to this Capability