Description
Cross-Organisation Workforce Management Capability involves planning the assignment and deployment of a Health and Care workforce across a collection of Organisations and sites providing a range of services to a community in order to best meet the health and care needs of the population. This may involve Health and Care Professionals operating from locations outside of their 'home' Organisation or location (e.g. in other Organisations premises) which requires co-ordination of the various resources (people, equipment, 'rooms', etc). The Cross-Organisation Workforce Management Capability will allow schedules to be created that assign the correct staff, locality and equipment to services and for these schedules to be shared with staff.
The Capability may allow for trend analysis and future forecasting and may also allow sharing of the workforce information with other Solutions. Management information reporting within the Capability enables monitoring.
Outcomes
| Workforce Managers |
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EpicWM1 - maintain service schedule
As a Workforce Manager
I want to maintain service schedules based on service need and resource availability
So that I can ensure the needs of the Service Users are met in the most efficient way (e.g. minimise empty rooms, minimise staff travelling, minimise use of locum staff, maximise equipment use)
Acceptance criterion 1: create service schedule
Given one or more services have been defined
And the requirements of those services have been defined (e.g. a physiotherapy service requiring certain staff roles, at specific locations with specific equipment)
When the user chooses to create a service schedule
Then the service schedule is created
And any unmet requirements of the services can be identified
Acceptance criterion 2: view service schedule
Given a service schedule has been created
When the user chooses to view a service schedule
Then the service schedule is displayed
Acceptance criterion 3: amend a service schedule
Given the service schedule has been created
When the user chooses to amend the service schedule (e.g. insufficient staff to work at the required location, or required equipment is unavailable)
Then the schedule is amended
Acceptance criterion 4: delete service schedule
Given a service schedule has been created
When the user chooses to delete a service schedule
Then the service schedule is deleted
EpicWM2 - share service schedule
As a Workforce Manager
I want to share service schedules
So that I can communicate schedules to Staff Members
Acceptance criterion 1: share service schedules
Given that the service schedule has been created
When the user chooses to share the service schedule
Then the service schedule is shared with Staff Members
EpicWM3 - workforce management reporting
As a Workforce Manager
I want to generate reports on schedules (e.g. resource utilisation, staff allocation to services)
So that I can monitor the effectiveness of the schedules
Acceptance criterion 1: workforce management reporting
Given a user is permitted to run workforce management reporting
And service schedule information is available
When the user chooses to run the report
Then the report is displayed
EpicWM4 - share workforce information
As a Workforce Manager
I want to share workforce information (e.g. employee contractual information, employee skills and employee attendance records)
So that employee information is maintained in one place
EpicWM5 - trends & forecasting
As a Workforce Manager
I want to have facilities to monitor trends and forecast the future workforce and resource needs (e.g. absences, leave, future estimations)
So that I can better plan the workforce needs of our Organisations
EpicWM6 - export schedules
As a Workforce Manager
I want to export service schedules
So that they can be utilised by other Organisations or Solutions
Suppliers will have to attain compliance with these Standards during the compliance stage before they can be live on a framework with this Capability:
None
Suppliers will have to attain compliance with these Standards during the compliance stage before they can be live on a framework with this Capability:
Suppliers will not be assessed or assured on these Roadmap Items as part of Onboarding