For a Patient/Service User:

Experience more timely and informed decisions as the Health or Care Professionals involved in their care have access to specialist support.

For a Health or Care Professional:

Able to request and receive specialist support from other Health or Care Professionals.

For the wider NHS and social care system:

Able to drive collaborative working practices.

E00530 - manage requests for support from other Health or Care Professionals

As a Health or Care Professional

I want to request support from other Health or Care Professionals

So that I can receive advice to assist my decision making

Acceptance criterion 1: create requests for support from other Health or Care Professionals

Given the Health or Care Professional is permitted to manage requests for support

When the Health or Care Professional selects to create a request for support from another Health or Care Professional

Then the Health or Care Professional records information about their request for support

And the request for support is created

Acceptance criterion 2: view requests for support made to other Health or Care Professionals

Given the Health or Care Professional is permitted to manage requests for support

When the Health or Care Professional selects to view a request for support made to another Health or Care Professional

Then the request for support is displayed

E00531 - respond to requests for support from other Health or Care Professionals

As a Health or Care Professional

I want to respond to requests for support from other Health or Care Professionals

So that I can provide advice to assist their decision making

Acceptance criterion 1: view requests for support from other Health or Care Professionals

Given the Health or Care Professional is permitted to manage requests for support

When the Health or Care Professional selects to view a request for support from another Health or Care Professional

Then the request for support is displayed

Acceptance criterion 2: respond to requests for support from other Health or Care Professionals

Given the Health or Care Professional is permitted to manage requests for support

When the Health or Care Professional selects to respond to a request for support from another Health or Care Professional

Then the Health or Care Professional records information in their response

And the response is created

Acceptance criterion 3: view responses to requests for support from other Health or Care Professionals

Given the Health or Care Professional is permitted to manage requests for support

When the Health or Care Professional selects to view a response to a request for support from another Health or Care Professional

Then the response is displayed

E00532 - include electronic files with requests for support

As a Health or Care Professional

I want to include electronic files with requests for support

So that I can provide additional information in requests for support

Acceptance criterion 1: include electronic files with requests for support

Given the Health or Care Professional is permitted to manage requests for support

When the Health or Care Professional selects to include an electronic file with a request for support

Then the electronic file is included in the request for support

Acceptance criterion 2: view electronic files in requests for support

Given the Health or Care Professional is permitted to manage requests for support

When the Health or Care Professional selects to view an electronic file in a request for support

Then the electronic file is displayed

E00609 - conduct a Video Consultation with Health or Care Professionals

As a Health or Care Professional

I want to conduct a Video Consultation with Health or Care Professionals

So that I can obtain support from Health or Care Professionals when a face-to-face consultation is not feasible

Acceptance criterion 1: conduct a Video Consultation with Health or Care Professionals

Given the Health or Care Professional is permitted to conduct Video Consultations

When the Health or Care Professional selects to conduct a Video Consultation with a Health or Care Professional

Then the Video Consultation is conducted with the Health or Care Professional

E00648 - record Video Consultations with Health or Care Professionals

As a Health or Care Professional

I want to record Video Consultations with other Health or Care Professionals

So that I have recordings of the Video Consultations to refer back to

Acceptance criterion 1: Health or Care Professional starts recording a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation with another Health or Care Professional

When the Health or Care Professional selects to record the Video Consultation

Then the Video Consultation is recorded

And all participants are notified that the Video Consultation is being recorded

Acceptance criterion 2: Health or Care Professional stops recording a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation with another Health or Care Professional

And the Video Consultation is being recorded

When the Health or Care Professional selects to stop recording the Video Consultation with the Health or Care Professional

Then the recording is stopped

And all participants are notified that the Video Consultation recording has stopped

Acceptance criterion 3: Health or Care Professional views the recording of a Video Consultation

Given the Health or Care Professional has ended a Video Consultation with another Health or Care Professional

And the Video Consultation has been recorded

When the Health or Care Professional selects to view the recording of the Video Consultation

Then the recording is displayed

E00535 - record requests for support to Patient/Service Users Electronic Patient Records (EPRs)

As a Health or Care Professional

I want to record requests for support to Patient/Service Users Electronic Patient Records (EPRs)

So that I have a complete record of activity relating to Patient/Service Users

Acceptance criterion 1: record requests for support to Patient/Service Users Electronic Patient Records (EPRs)

Given the Health or Care Professional is permitted to manage requests for support

When the Health or Care Professional selects to record a request for support to a Patient/Service User’s Electronic Patient Record (EPR)

Then the request for support is recorded to the Patient/Service User’s Electronic Patient Record (EPR)

E00536 - view Advice and Guidance reports

As a Health or Care Professional

I want to view Advice and Guidance reports

So that I can view Advice and Guidance reports

Acceptance criterion 1: view Advice and Guidance reports

Given the Health or Care Professional is permitted to view Advice and Guidance reports

When the Health or Care Professional selects to view an Advice and Guidance report

Then the report results are displayed