Standards & Good Practice Guides

The following links are provided to help suppliers best understand the current best practices throughout the IT industry when provisioning, deploying and operating their infrastructure and services.

None of the below links and documents will be used for any assurance activities unless otherwise stated in other documentation.

National Standards

For health and social care Standard on information and communication support needs see: Accessible Information ISN

For information Standard implemented through EPaCCS see: Palliative Care Co-ordination: Core Content ISN

General Standards Documentation

International Organization for Standardization - https://www.iso.org/home.html

The British Standards Institution - https://www.bsigroup.com/

Government Digital Service (GDS)

https://www.gov.uk/service-toolkit

https://www.digitalmarketplace.service.gov.uk/

https://www.gov.uk/service-manual/service-standard

Infrastructure

The Uptime Institute - https://uptimeinstitute.com/

Telecommunications Industry Association - http://www.tia-942.org/

NHS Digital - Internet First Policy

Green IT

https://www.gov.uk/government/publications/greening-government-ict-strategy

Waste Electrical and Electronic Equipment recycling (WEEE) - http://www.hse.gov.uk/waste/waste-electrical.htm

Usability

Design and build digital services for the NHS (https://beta.nhs.uk/service-manual/)

ISO 9241-210:2010 Human-centred design for interactive systems (https://www.iso.org/standard/52075.html)

W3C Web Content Accessibility Guidelines (WCAG) https://www.w3.org/WAI/standards-guidelines/wcag/

https://www.w3.org/WAI/intro/usable

EU accessibility directive (https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv:OJ.L_.2016.327.01.0001.01.ENG&toc=OJ:L:2016:327:TOC)

Security

The National Cyber Security Centre - https://www.ncsc.gov.uk/

Centre for Protection of National Infrastructure - https://www.cpni.gov.uk/

Document Formats

ISO/IEC JTC 1/SC 34 Document description and processing languages - https://www.iso.org/committee/45374.html

OpenDocument Format - http://opendocumentformat.org/

GDS Content design: planning, writing and managing content - https://www.gov.uk/guidance/content-design/planning-content#open-formats

GDS Open Document Format in government: an update - https://gdstechnology.blog.gov.uk/2018/04/27/open-document-format-in-government-an-update/

Proxy Verification and Authentication

Good Practice Guidance on Identity Verification: https://www.england.nhs.uk/wp-content/uploads/2015/03/identity-verification.pdf

Proxy Access: https://www.rcgp.org.uk/-/media/4D359C85F1DD4BB1AEC8E32698AB6A1D.ashx

Identity Verification and Authentication: https://digital.nhs.uk/data-and-information/information-standards/information-standards-and-data-collections-including-extractions/publications-and-notifications/standards-and-collections/dcb3051-identity-verification-and-authentication-standard-for-digital-health-and-care-services