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GP IT Futures on behalf of NHS England is making available to order a range of Video Consultation solutions.  These are solutions which offer some form of Video Consultation capability and which have been assured through a demonstration with the GP IT Futures team. The solutions have also been subject to an assessment against Information Governance and Clinical Safety requirements where relevant to the solution.

A number of these solutions will be contracted centrally by NHS England and as such are made available free of charge to service recipients. Service recipients are not tied in to a Solution and will be free to select an alternative solution if it is appropriate to do so.

 To purchase a service for your practice(s) if you’re a GP Practice / CCG / PCN or Federation:

 Understand your Video Consultation requirements by practice and any relevant technical constraints

  1. Browse the list of available solutions in the Catalogue

  2. Select the solution that best meets your requirements

  3. Contact the supplier directly to confirm your requirements including a list of practices to receive the service, and arrange implementation. In some cases the software is self-serve and the supplier can advise you how to do that

  4. The supplier will implement the solution and report back to NHS Digital on your behalf to confirm service go-live and that the service is stable. Where the software is self-serve the supplier will report to GP IT Futures when the volume of consultations has exceeded the threshold of 10, this is deemed to be equivalent to you accepting the service

  5. If you wish to add or remove practices from receiving the service, you can arrange this with the supplier directly

  6. You can raise any serious performance problems with the supplier in the first instance, and report to where the supplier has not addressed such problems

  7. Further information can be obtained from

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