For a Patient/Service User

Patient/Service Users can receive support relating to their healthcare concerns when a Video Consultation is the most appropriate method for delivering that support.

For Proxy

Proxy can receive support relating to healthcare concerns of Patient/Service User when a Video Consultation is the most appropriate method for delivering that support.

For Health or Care Professional

Health or Care Professionals can conduct consultations remotely with Patients/Service Users over video ensuring care services can be delivered in a personal way regardless of location.

For Healthcare Organisation

Increase Patient/Service User access to advice or consultation by removing the barrier of locality.

MUST Epics - Epics and acceptance criteria will be evaluated during the Capability Assessment Stage of Onboarding

E00039 - conduct a Video Consultation with a Patient/Service User

As a Health or Care Professional

I want to conduct Video Consultations with Patients/Service Users

So that I can provide healthcare support to Patients/Service Users when a Video Consultation is most appropriate

Acceptance criterion 1: conduct a Video Consultation with a Patient/Service User

Given the Health or Care Professional has scheduled a Video Consultation with a Patient/Service User

When the Health or Care Professional selects to conduct a Video Consultation with a Patient/Service User

Then the Video Consultation conducted

E00617 - Video Consultations data collection

As a Health or Care Professional

I want Video Consultations data to be submitted to the Authority

So that information can be submitted to the Authority to support understanding of demand and activity within a Healthcare Organisation

Acceptance criterion 1: create Video Consultations data for submission

Given there is Video Consultations data to be submitted by the Solution

When the creation of the Video Consultations data file is triggered

Then the Video Consultations data file is created

MAY Epics - All May Epics and Acceptance Criteria will be evaluated during the Capability Assessment Stage of On-boarding. These Epics are not mandatory. Any May Epics that are assessed as met will be available to buyers to support them when comparing Solutions

E00040 - conduct a Video Consultation with a Proxy

As a Health or Care Professional

I want to conduct Video Consultations with a Proxy on behalf of a Patient/Service User

So that I can provide healthcare support to a Proxy on behalf of a Patient/Service User when a Video Consultation is most appropriate

Acceptance criterion 1: conduct a Video Consultation with a Proxy

Given the Health or Care Professional has scheduled a Video Consultation with a Proxy on behalf of a Patient/Service User

When the Health or Care Professional selects to conduct a Video Consultation with a Proxy on behalf of a Patient/Service User

Then the Video Consultation is conducted

E00041 - conduct a Video Consultation with Patients/Service Users without registration

As a Health or Care Professional

I want to conduct a Video Consultation with Patients/Service Users without them needing to register to join the Video Consultation

So that I can provide healthcare support to Patients/Service Users when a Video Consultation is most appropriate

Acceptance criterion 1: conduct a Video Consultation with Patients/Service Users without registration

Given the Health or Care Professional is permitted to conduct Video Consultations

When the Health or Care Professional selects to share access details with the Patient/Service User for a Video Consultation

Then the Video Consultation access details are shared with the Patient/Service User

And the Patient/Service user can join the Video Consultation without the need to pre-register with the Solution

E00042 - conduct a Video Consultation with a Proxy without registration

As a Health or Care Professional

I want to conduct a Video Consultation with a Proxy acting on behalf of a Patient/Service User without them needing to register to join the Video Consultation

So that I can provide healthcare support to the Proxy acting on behalf of the Patient/Service User when a Video Consultation is most appropriate

Acceptance criterion 1: conduct a Video Consultation with a Proxy without registration

Given the Health or Care Professional is permitted to conduct Video Consultations

And the Proxy has contact details recorded

When the Health or Care Professional selects to share access details with the Proxy for a Video Consultation

Then the Video Consultation access details are shared with the Proxy

And the Proxy can join the Video Consultation without the need to pre-register with the Solution

E00043 - end a Video Consultation with a Patient/Service User

As a Health or Care Professional

I want to end a Video Consultation with a Patient/Service User

So that I can make sure that the Video Consultation with the Patient/Service User is ended and I can effectively manage the Consultation

Acceptance criterion 1: end a Video Consultation with a Patient/Service User

Given the Health or Care Professional is conducting a Video Consultation with a Patient/Service User

When the Health or Care Professional selects to end the Video Consultation with a Patient/Service User

Then the Video Consultation is ended for both the Health or Care Professional and the Patient/Service User

E00606 - Patient/Service User can re-join a Video Consultation

As a Patient/Service User

I want to re-join a Video Consultation with a Health or Care Professional after I have left

So that I can re-join the Video Consultation when I need to and continue speaking to the Health or Care Professional

Acceptance criterion 1: Patient/Service User can re-join a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation with a Patient/Service User

And the Patient/Service User has left the Video Consultation with the Health or Care Professional

When the Patient/Service User selects to re-join the Video Consultation

Then the Patient/Service User re-joins the Video Consultation

E00607- Health or Care Professional can re-join a Video Consultation

As a Health or Care Professional

I want to leave and re-join a Video Consultation with a Patient/Service User

So that I can leave the Video Consultation when I need to and re-join to continue speaking to the Patient/Service User

Acceptance criterion 1: Health or Care Professional can re-join a Video Consultation

Given the Health or Care Professional has left a Video Consultation with a Patient/Service User

When the Health or Care Professional selects to re-join the Video Consultation

Then the Health or Care Professional re-joins the Video Consultation with the Patient/Service User

E00045 - Direct Messaging for a Video Consultation

As a Health or Care Professional

I want to send and receive Direct Messages fora Video Consultation with a Patient/Service User

So that information can be provided via a written message

Acceptance criterion 1: Patient/Service User can send Direct Messages during a Video Consultation 

Given the Health or Care Professional is conducting a Video Consultation with a Patient/Service User

When the Patient/Service User selects to send a Direct Message to the Health or Care Professional

Then the Direct Message is sent

And the Direct Message can be viewed by the Health or Care Professional

Acceptance criterion 2: Health or Care Professional can send Direct Messages for a Video Consultation 

Given Direct Messaging for Video Consultations is enabled

When the Health or Care Professional selects to send a Direct Message to the Patient/Service User

Then the Direct Message is sent

And the Direct Message can be viewed by the Patient/Service User

E00047 - view the Patient/Service User's Electronic Patient Record (EPR) during a Video Consultation

As a Health or Care Professional

I want to view the Patient/Service User’s Electronic Patient Record (EPR) when conducting a Video Consultation

So that I can view the Patient/Service User's Electronic Patient Record (EPR) without ending the Video Consultation

Acceptance criterion 1: view the Patient/Service User's Electronic Patient Record (EPR) during a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation with a Patient/Service User

When the Health or Care Professional selects to view the Patient/Service User’s Electronic Patient Record (EPR)

Then the Health or Care Professional can view the Patient/Service User's Electronic Patient Record (EPR) without having to end the Video Consultation  

E00048 - conduct Group Video Consultations

As a Health and Care Professional

I want to conduct Group Video Consultations

So that I can provide support to a group of Patients/Service Users 

Acceptance criterion 1: conduct Group Video Consultations

Given the Health or Care Professional has scheduled a Group Video Consultation

When the Health or Care Professional selects to conduct a Group Video Consultation with Patients/Service Users

Then the Group Video Consultation is conducted

E00051 - electronically share files during a Video Consultation

As a Health or Care Professional

I want files to be electronically shared during a Video Consultation

So that further information can be provided to support the Consultation

Acceptance criterion 1: Patient/Service User can share a file during a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation with a Patient/Service User

When the Patient/Service User selects to electronically share a file with the Health or Care Professional

Then the file is electronically shared with the Health or Care Professional

And the file can be accessed by the Health or Care Professional during the Video Consultation

Acceptance criterion 2: Health or Care Professional can share a file during a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation with a Patient/Service User

When the Health or Care Professional selects to electronically share a file with the Patient/Service User

Then the file is electronically shared with the Patient/Service User

And the file can be accessed by the Patient/Service User during the Video Consultation

E00053 - screen sharing during a Video Consultation

As a Health or Care Professional

I want screen sharing during a Video Consultation

So that further information can be provided on screen

Acceptance criterion 1: Health or Care Professional shares screen during a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation with a Patient/Service User

When the Health or Care Professional selects to share their screen

Then the Health or Care Professional’s screen is shared with the Patient/Service User in the Video Consultation

Acceptance criterion 2: Patient/Service User shares screen during a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation with a Patient/Service User

When the Patient/Service User selects to share their screen

Then the Patient/Service User's screen is shared with the Health or Care Professional in the Video Consultation

E00055 - record Video Consultation outcome to the Patient/Service User's Electronic Patient Record (EPR)

As a Health or Care Professional

I want to record the outcome of the Video Consultation to the Patient/Service User's Electronic Patient Record (EPR)

So that I have a complete record of interactions with the Patient/Service User

Acceptance criterion 1: record Video Consultation outcome to the Patient/Service User's Electronic Patient Record (EPR)

Given the Health or Care Professional has ended a Video Consultation with a Patient/Service User

When the Health or Care Professional selects to record an outcome for the Video Consultation to the Patient/Service User's Electronic Patient Record (EPR)

Then the outcome of the Video Consultation is recorded to the Patient/Service User's Electronic Patient Record (EPR)

E00059 - Health or Care Professional can record a Video Consultation

As a Health or Care Professional

I want to record a Video Consultation

So that I have a recording of the Video Consultation to refer back to

Acceptance criterion 1: Health or Care Professional can start recording a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation with a Patient/Service User

When the Health or Care Professional selects to record the Video Consultation with the Patient/Service User

Then the Video Consultation is recorded

And all participants are notified that the Video Consultation is being recorded

Acceptance criterion 2: Health or Care Professional can stop recording a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation with a Patient/Service User

And the Video Consultation is being recorded

When the Health or Care Professional selects to stop recording the Video Consultation with the Patient/Service User

Then the recording is stopped

And all participants are notified that the Video Consultation recording has stopped

Acceptance criterion 3: Health or Care Professional can refer back to the recording of a Video Consultation

Given the Health or Care Professional has ended a Video Consultation with a Patient/Service User

And the Video Consultation has been recorded

When the Health or Care Professional selects to refer back to the recording of the Video Consultation

Then the recording of the Video Consultation is available for the Health or Care Professional to refer back to

E00060 - Patient/Service User can record a Video Consultation

As a Patient/Service User

I want to record a Video Consultation

So that I have a recording of the Video Consultation to refer back to

Acceptance criterion 1: Patient/Service User can start recording a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation with a Patient/Service User

When the Patient/Service User selects to record the Video Consultation with the Health or Care Professional

Then the Video Consultation is recorded

And all participants are notified that the Video Consultation is being recorded

Acceptance criterion 2: Patient/Service User can stop recording a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation with a Patient/Service User

And a Patient/Service User has selected to record the Video Consultation with the Health or Care Professional

When the Patient/Service User selects to stop recording the Video Consultation

Then the recording is stopped

And all participants are notified that the Video Consultation recording has stopped

Acceptance criterion 3: Patient/Service User can refer back to the recording of a Video Consultation

Given the Health or Care Professional has ended a Video Consultation with a Patient/Service User

And the Video Consultation has been recorded

When the Patient/Service User selects to refer back to the recording of the Video Consultation

Then the recording of the Video Consultation is available for the Patient/Service User to refer back to

E00061 - accessibility options for Video Consultations

As a Patient/Service User

I want the accessibility options to be provided

So that I can access information provided during a Video Consultation

Acceptance criterion 1: accessibility options for Video Consultations

Given the Health or Care Professional is conducting a Video Consultation with a Patient/Service User

When the Patient/Service User selects to enable the accessibility options

Then the accessibility options are enabled

E00062 - waiting room

As a Patient/Service User

I want a waiting room facility

So that I can join the Video Consultation and wait for the Health or Care Professional to join

Acceptance criterion 1: Patient/Service User can access the waiting room

Given the Health or Care Professional has shared access details for a Video Consultation with a Patient/Service User

When the Patient/Service User selects to join the Video Consultation with the Health or Care Professional

And the Health or Care Professional has not yet joined the Video Consultation

Then the Patient/Service User enters a waiting room

And the Health or Care Professional is notified that the Patient/Service User is in the waiting room

Acceptance criterion 2: Patient/Service User can join the Video Consultation

Given the Patient/Service User is in a waiting room for a Video Consultation

When the Health or Care Professional selects to end join the Video Consultation with the Patient/Service User

Then the Patient/Service User joins the Video Consultation is ended for both with the Health or Care Professional and the Patient/Service User

E00063 - disable and enable Direct Messaging during a Video Consultation for the Patient/Service User

As a Health a Health or Care Professional

I want a facility to send disable and receive enable Direct Messages Messaging during a Video Consultation for the Patient/Service User

So that I can provide information to the other party via a written messagecontrol whether Patients/Service Users can send Direct Messages during a Video Consultation

Acceptance criterion 1: Health or Care Professional can disable Direct Messaging during a Video Consultation for the Patient/Service User

Given the Health or Care Professional is conducting a Video Consultation with a Patient/Service User

And Direct

Given a Messaging during a Video Consultation is enabled for the Patient/Service User

When the Health or Care Professional is conducting a Video Consultation with selects to disable Direct Messaging

Then Direct Messaging is disabled for the Patient/Service User

When And the Patient/Service User selects is unable to send a Direct Message

Then this message can be viewed by the Health or Care Professional

Direct Messages during a Video Consultation

Acceptance criterion 2: Health or Care Professional can

enable Direct

Messaging during

a Video Consultation for the Patient/Service User

Given a the Health or Care Professional is conducting a Video Consultation with conducting a Video Consultation with a Patient/Service User

And Direct Messaging during a Video Consultation is disabled for the Patient/Service User

When the Health or Care Professional selects to send a Direct message to enable Direct Messaging

Then Direct Messaging is enabled for the Patient/Service UserThen this message can be viewed by

And the Patient/Service User

is able to send Direct Messages during a Video Consultation

E00064 - record Direct Messages to the Patient/Service User’s Electronic Patient Record (EPR)

As a Health or Care Professional

I want Direct Messages to be able recorded to view the Patient Record provided by the Core Clinical record Patient/Service User’s Electronic Patient Record (EPR) after a Video Consultation

So that I can view the Patient Record when conducting a Video Consultationhave a complete record of interactions with the Patient/Service User

Acceptance criterion 1: record Direct Messages to the Patient/Service User’s Electronic Patient Record (EPR)

Given the Health or Care Professional

is conducting a Video Consultation

Given a with a Patient/Service User

And Direct Messages are exchanged between the Health or Care Professional is conducting a and the Patient/Service User during the Video Consultation

When the Health or Care Professional selects to view the Patient Record held in the Core Clinical Record

Then they can do so without having to end the ongoing Video Consultation  

E00048 - conduct group Video Consultations

As a Health and Care Professional

I want to be able to conduct group Video Consultations

So that I can provide support to a group of Patients/Service Users 

Acceptance criterion 1: Health and Care Professional conducts group Video Consultation

Given that a group Video Consultation is scheduled

When the Health or Care Professional selects to conduct a group ends the Video Consultation with the Patient/Service User

Then Direct Messages are recorded to the Patient/Service User’s Electronic Patient Record (EPR)

E00065 - Patient/Service User’s names are automatically hidden in a Group Video Consultation

As a Patient/Service User

I want my name to be automatically hidden when I am in a Group Video Consultation

So that my name is not visible to Patients/Service Users in the Group Video Consultation

Acceptance criterion 1: hide a Patient/Service User's name

Given the Health or Care Professional is conducting a Group Video Consultation with Patients/Service Users

When a Patient/Service User joins the Group Video Consultation

Then the Patient/Service User's name is automatically hidden from Patients/Service Users in the Group Video Consultation

Acceptance criterion 2: Patient/Service User consents to display their name

Given the Health or Care Professional is conducting a Group Video Consultation with Patients/Service Users

Then the group Video Consultation can be conducted

E00051 - electronically share files during a Video Consultation

As a Patient/Service User

I want to electronically share files during a Video Consultation

So that I can provide further information to the Health or Care Professional

Acceptance criterion 1: Patient/Service User can share files during Video Consultation

Given a Health or Care Professional is conducting a Video Consultation

When the Patient/Service User selects to share an electronic file

Then the file is shared with the Health or Care Professional during the Video Consultation

And can be accessed by the Health or Care Professional

Acceptance criterion 2: Health or Care Professional can share files during Video Consultation

Given a And a Patient/Service User’s name is automatically hidden from Patients/Service Users in the Group Video Consultation

When the Patient/Service User selects to consent to their name being displayed

Then the Patient/Service User's name is visible to Patients/Service Users in the Group Video Consultation

E00608 - Patient/Service User can create a pseudonym

As a Patient/Service User

I want to create a pseudonym when I am in a Group Video Consultation with Patients/Service Users

So that my pseudonym is visible to Patients/Service Users in the Group Video Consultation instead of my name

Acceptance criterion 1: Patient/Service User can create a pseudonym

Given the Health or Care Professional is conducting a Group Video Consultation

When the Health or Care Professional selects to share an electronic file

Then the file is shared with the Patient/Service User during the Video Consultation

And can be accessed by the Patient/Service User

E00053 - Health or Care Professional can share their screen during a Video Consultation

As a Health or Care Professional

I want to share my screen with with Patients/Service Users

And a Patient/Service User’s name is automatically hidden from Patients/Service Users in the Group Video Consultation

When the Patient/Service User during a Video Consultation

So that I can provide further information to the Patient/Service User

Acceptance criterion 1: Health or Care Professional shares screen during Video Consultation

Given a selects to create a pseudonym

Then the pseudonym is created

And the Patient/Service User's pseudonym is visible to participants in the Group Video Consultation

Acceptance criterion 2: Patient/Service User’s name is visible to the Health or Care Professional

Given the Health or Care Professional is conducting a Group Video Consultation

When the Health or Care Professional selects to share their screen

Then their screen is shared with the participants of the Video Consultation

Acceptance criterion 2: Patient/Service User shares screen during Video Consultation

Given with Patients/Service Users

When a Patient/Service User has joined created a Video ConsultationWhen pseudonym

Then the Health or Care Professional can also view the Patient/Service User selects to share their screen

Then their screen is shared with the participants of the Video Consultation

E00055 - record Video Consultation outcome to the Patient Record

As a Health User’s name

E00066 - invite additional participants to join an ongoing Video Consultation with a Patient/Service User

As a Health or Care Professional

I want to be able to record the outcome of the Video Consultation to the Patient Record held in the Core Clinical Record

So that I have a complete record of interactions with the Patient/Service User

Acceptance criterion 1: outcome of Video Consultation is recorded in the Patient Record

Given that a invite additional participants to join an ongoing Video Consultation with a Patient/Service User

So that additional participants can join once the Video Consultation has already started

Acceptance criterion 1: invite additional participants to join an ongoing Video Consultation with a Patient/Service User

Given the Health or Care Professional is conducting a Video Consultation with a Patient/Service User has taken place 

When the outcome of the Video Consultation has been selected by the Health or Care Professional selects to invite additional participants to join the Video Consultation

Then the outcome can be recorded in the Patient Record held in the Core Clinical Record

the additional participants are invited to join the Video Consultation

And the additional participants can join the Video Consultation

And all participants in the Video Consultation are notified that additional participants have joined the Video Consultation

E00067 - disable and enable electronic file sharing during a Video Consultation for the Patient/Service User

As a Health or Care Professional

I want to be able to record disable and enable the electronic sharing of files during a Video Consultation for the Patient/Service User

So that I have a record of the Video Consultation to refer back to

Acceptance criterion 1: Health or Care Professional can record a Video Consultation

Given a Health or Care Professional is conducting a Video Consultation with a can control whether the Patient/Service User can electronically share files

Acceptance criterion 1: Health or Care Professional can disable electronic file sharing during a Video Consultation for the Patient/Service User

When Given the Health or Care Professional selects to record the Video Consultation

Then a recording of the Video Consultation is made

And all participants are notified when the recording starts

is conducting a Video Consultation with a Patient/Service UserGiven a Health or Care Professional has started recording

And electronic file sharing during a Video Consultation with a is enabled for the Patient/Service User

When the Health or Care Professional selects to stop the recordingdisable electronic file sharing

Then the recording can be stopped

And all participants are notified the recording has stopped

electronic file sharing is disabled for the Patient/Service User

And the Patient/Service User is unable to electronically share a file

Acceptance criterion 2: Health or Care Professional can

enable electronic file sharing during a Video Consultation for the Patient/Service User

Given a the Health or Care Professional is conducting a Video Consultation with a a Video Consultation with a Patient/Service User

And electronic file sharing during a Video Consultation is disabled for the Patient/Service User

And the recording of the Video Consultation has been ended

When the Health or Care Professional selects to access the recording of the Video Consultation

Then the recording of the Video Consultation is available for the Health or Care Professional to refer to

E00060 - Patient/Service User can record a Video Consultation

As a Patient/Service User

I want to be able to record a Video Consultation

So that I have a record of the Video Consultation to refer back to

Acceptance criterion 1: Patient/Service User can record a Video Consultation with a Health or Care Professional

Given a Health or Care Professional is conducting a Video Consultation with a Patient/Service User

When the Patient/Service User selects to record the Video Consultation

Then a recording of the Video Consultation is made

And all participants are notified when the recording starts

Acceptance criterion 2: Patient/Service User can stop the recording of a Video Consultation

Given a Patient/Service User has started recording a Video Consultation with a Health or Care Professional

When the Patient/Service User selects to stop the recording

Then the recording stops

And all participants are notified the recording has stopped

Acceptance criterion 3: Patient/Service User can refer to the recording after the Video Consultation with a Health or Care Professional has ended

Given a enable electronic file sharing

Then electronic file sharing is enabled for the Patient/Service User

And the Patient/Service User is able to electronically share a file

E00068 - disable and enable screen sharing during a Video Consultation for the Patient/Service User

As a Health or Care Professional

I want to disable and enable screen sharing during a Video Consultation for the Patient/Service User

So that I can control whether the Patient/Service User can share their screen

Acceptance criterion 1: Health or Care Professional can disable screen sharing during a Video Consultation for the Patient/Service User

Given the Health or Care Professional is conducting a Video Consultation with a Patient/Service User

And screen sharing during the Video Consultation is enabled for the Patient/Service User

When the Health or Care Professional selects to disable screen sharing

Then screen sharing is disabled for the Patient/Service User

And the Patient/Service User is unable to share their screen

Acceptance criterion 2: Health or Care Professional can enable screen sharing during Video Consultation for the Patient/Service User

Given the Health or Care Professional is conducting a Video Consultation with a Patient/Service User

And the recording of the Video Consultation has been endedWhen screen sharing during the Video Consultation is disabled for the Patient/Service User

When the Health or Care Professional selects to enable screen sharing

Then screen sharing is enabled for the Patient/Service User selects to access the recording of the Video ConsultationThen the recording of the Video Consultation is available for the

And the Patient/Service User to refer to

is able to share their screen

E00069 - Patient/Service User feedback for Video Consultations

As a Patient/Service User

I want the Video Consultation solution to provide accessibility optionsto provide feedback after a Video Consultation with a Health or Care Professional has ended

So that I can access all the information provided during a Video Consultationprovide feedback on my experience

Acceptance criterion 1:

Patient/Service User feedback for Video

Consultations

Given a the Health or Care Professional is conducting has ended a Video Consultation with a Patient/Service User

When the Patient/Service User selects to enable accessibility options

Then accessibility options are available for the Patient/Service User to use

E00062 - waiting room

As a Patient/Service User

I want a waiting room facility

So that I can join the Video Consultation and wait for the Health or Care Professional to join

Acceptance criterion 1: Patient/Service User can access the waiting room

Given that a Health or Care Professional has shared access details for a Video Consultation

When a Patient/Service User selects to join the Video Consultation

And the Health or Care Professional has not yet joined the Video Consultation

Then the Patient/Service User enters a waiting room

Acceptance criterion 2: Health or Care Professional is notified of a Patient/Service User entering the waiting room

Given that a provide feedback for the Video Consultation with the Health or Care Professional

Then the feedback is captured

And the feedback is available to the Health or Care Organisation

E00070 - testing Video Consultation settings

As a Health or Care Professional

I want audio and visual settings for Video Consultations to be tested before a Video Consultation starts

So that there are no delays to the Video Consultation with a Patient/Service User

Acceptance criterion 1: Health or Care Professional can test the audio and visual settings

Given the Health or Care Professional is permitted to conduct Video Consultations

When the Health or Care Professional selects to test the audio and visual settings for Video Consultations

Then the audio and visual settings are tested

Acceptance criterion 2: Patient/Service User can test the audio and visual settings

Given the Health or Care Professional has shared access details for a Video Consultation with a Patient/Service User

When the Patient/Service User selects to join test the audio and visual settings for Video ConsultationConsultations

And the Health or Care Professional has not yet joined the Video Consultation

Then the Health or Care Professional is notified that the Patient/Service User is in the waiting room

Acceptance criterion 3: Patient/Service User can leave the waiting room and join the Video Consultation

Given that a Patient/Service User is in a waiting room

When the Health or Care Professional selects to join the Video Consultation

Then the Patient/Service User leaves the waiting room

And joins the Video Consultation with the Health or Care Professional

E00063 - disable and enable Direct Messaging during a Video Consultation for the Patient/Service User

As a Health or Care Professional

I want to be able to disable and enable Direct Messaging during a Video Consultation for the Patient/Service User

So I can control whether Patients/Service Users are able to send Direct Messages during a Video Consultation

Acceptance criterion 1: Health or Care Professional can disable Direct Messaging during a Video Consultation for the Patient/Service User

Given Direct Messaging during a Video Consultation is enabled for the Patient/Service User

When the Health or Care Professional selects to disable Direct Messaging

Then Direct Messaging is disabled for the Patient/Service User

And Patients/Service Users are unable to send Direct Messages during a Video Consultation

Acceptance criterion 2: Health or Care Professional can enable Direct Messaging during a Video Consultation for the Patient/Service User

Given Direct Messaging during a Video Consultation is disabled for the Patient/Service User

When the Health or Care Professional selects to enable Direct Messaging

Then Direct Messaging is enabled for the Patient/Service User

And Patients/Service Users are able to send Direct Messages during a Video Consultation

E00064 - record Direct Messages to the Patient Record

As a Health or Care Professional

I want to be able to record Direct Messages to the Patient Record held in the Core Clinical Record

So that I have a complete record of interactions with the Patient/Service User

Acceptance criterion 1: record Direct Messages to the Patient Record

Given that a Health or Care Professional is conducting a Video Consultation

When Direct Messages are exchanged between the Health or Care Professional and the Patient/Service User

Then the Direct Messages can be recorded in the Patient Record held in the Core Clinical Record

E00065 - Patient/Service User name is not automatically visible in a group Video Consultation

As a Patient/Service User

I want my name to not be automatically displayed

So that my name is not visible to other Patients/Service Users in the group Video Consultation

Acceptance criterion 1: a Patient/Service User's name is hidden

Given a Patient/Service User is attending a group Video Consultation

When they join the group Video Consultation

Then their name is automatically hidden from other Patients/Service Users

Acceptance criterion 2: Patient/Service User can create a pseudonym

Given a Patient/Service User is attending a group Video Consultation

When they select to create a pseudonym

Then the pseudonym is created

And their pseudonym is visible to the other Patients/Service Users

Acceptance criterion 3: Patient/Service User pseudonym and personal details are visible to the Health or Care Professional

Given a Patient/Service User is attending a group Video Consultation

When they have select to display a pseudonym

Then the Health or Care Professional can view Patient/Service User’s pseudonym

And the Patient/Service User’s name

Acceptance criterion 4: Patient/Service User consents to display their name

Given a Patient/Service User’s name is automatically hidden from other Patients/Service Users in a group Video Consultation

When the Patient/Service User selects to consent to their name being displayed

Then their name is visible to other Patients/Service Users

E00066 - invite new participants to an existing Video Consultation with a Patient/Service User

As a Health and Care Professional

I want to be able to invite additional participants to an existing Video Consultation with a Patient/Service User

So that additional participants can join once the Video Consultation has already started

Acceptance criterion 1: Health and Care Professional conducts group Video Consultation

Given that a Video Consultation has already started with a Patient/Service User

When the Health or Care Professional selects to invite other participants to the Video Consultation

Then the other participants can join the Video Consultation

And all participants in the Video Consultation are notified of their arrival

E00067 - disable and enable electronic file sharing during a Video Consultation

As a Health or Care Professional

I want to be able to disable and enable the sharing of electronic files during a Video Consultation

So that I can control whether the Patient/Service User is able to share electronic files

Acceptance criterion 1: Health or Care Professional can disable sharing electronic files during Video Consultation

Given a Health or Care Professional is conducting a Video Consultation with a Patient/Service User

And sharing electronic files during a Video Consultation is enabled

When the Health or Care Professional selects to disable the sharing of electronic files

Then the sharing of electronic files is disabled

And the Patient/Service User is unable to share electronic files

Acceptance criterion 2: Health or Care Professional can enable sharing electronic files during Video Consultation

Given a Health or Care Professional is conducting Then the audio and visual settings are tested

E00071 - consecutive consultations with multiple Patients/Service Users via a single Video Consultation

As a Health or Care Professional

I want to have consecutive consultations with multiple Patients/Service Users using the same Video Consultation access details

So that I can hold consecutive consultations with multiple Patients/Service Users via a single Video Consultation

Acceptance criterion 1: consecutive consultations with multiple Patients/Service Users via a single Video Consultation

Given the Health or Care Professional has shared access details for a Video Consultation with multiple Patients/Service Users

When the Health or Care Professional has finished a consultation with one Patient/Service User

Then the Health or Care Professional can conduct another consultation with another Patient/Service User via the same Video Consultation without needing to end the Video Consultation

E00072 - reminder of upcoming scheduled Video Consultations

As a Patient/Service User

I want to receive reminders relating to upcoming scheduled Video Consultations

So that I have up to date information regarding scheduled Video Consultations

Acceptance criterion 1: reminder of upcoming scheduled Video Consultations

Given the Health or Care Professional has scheduled a Video Consultation with a Patient/Service User

When the Patient/Service has an upcoming Video Consultation

Then the Patient/Service User receives a reminder of the upcoming Video Consultation

E00073 - disable and enable audio during a Video Consultation

As a Health or Care Professional

I want to disable and enable audio during a Video Consultation

So that I can provide additional privacy for Patients/Service Users

Acceptance criterion 1: Health or Care Professional can disable audio during a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation

And audio is enabled for a participant

When the Health or Care Professional selects to disable audio for the participant

Then audio is disabled for the participant

And the participant is unable to hear audio for the Video Consultation

Acceptance criterion 2: Health or Care Professional can enable audio during a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation

And audio is disabled for a participant

When the Health or Care Professional selects to enable audio for the participant

Then audio is enabled for the participant

And the participant is able to hear audio for the Video Consultation

E00074 - disable and enable video during a Video Consultation

As a Health or Care Professional

I want to disable and enable video during a Video Consultation

So that I can provide additional privacy for Patients/Service Users

Acceptance criterion 1: Health or Care Professional can disable video during a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation

And video is enabled for a participant

When the Health or Care Professional selects to disable video for the participant

Then video is disabled for the participant

And the participant is unable to see video for the Video Consultation

Acceptance criterion 2: Health or Care Professional can enable video during a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation

And video is disabled for a participant

When the Health or Care Professional selects to enable video for the participant

Then video is enabled for the participant

And the participant is able to see video for the Video Consultation

E00087 - record electronically shared files to the Patient/Service User’s Electronic Patient Record (EPR)

As a Health or Care Professional

I want to record electronically shared files to a Patient/Service User’s Electronic Patient Record (EPR) after a Video Consultation has ended

So that I have a complete record of interactions with the Patient/Service User

Acceptance criterion 1: record electronically shared files to the Patient/Service User’s Electronic Patient Record (EPR)

Given the Health or Care Professional has ended a Video Consultation with a Patient/Service User

And sharing electronic files during a a file was electronically shared during the Video Consultation is disabled

When the Health or Care Professional selects to record the electronically shared file to enable the sharing of electronic filesthe Patient/Service User’s Electronic Patient Record (EPR)

Then the sharing of electronic files is enabledAnd electronically shared file is saved to the Patient/Service User is able to share electronic files

E00068 - disable and enable screen sharing during a Video Consultation

As a Health User’s Electronic Patient Record (EPR)

E00088 – record Video Consultations using coded terms   

As a Health or Care Professional

I want to be able to disable and enable screen sharing during a Video Consultationrecord Video Consultations using coded terms   

So that I can control whether the Patient/Service User is able to share their screenrecord information relating to Video Consultations using standardised terminology

Acceptance criterion 1:

record Video Consultations using coded terms

Given the Health or Care Professional is conducting has ended a Video Consultation with a Patient/Service UserAnd screen sharing during the Video Consultation is enabled

When the Health or Care Professional selects to disable screen sharing

Then screen sharing is disabled

And the Patient/Service User is unable to share their screenrecord the Video Consultation using coded terms

Then the coded term for the Video Consultation is recorded

Acceptance criterion 2:

record Video Consultation information using coded terms

Given a the Health or Care Professional is conducting has ended a Video Consultation with a Patient/Service User

And screen sharing during the Video Consultation is disabled

When the Health or Care Professional selects to enable screen sharing

Then screen sharing is enabled

And the Patient/Service User is able to share their screen

E00069 - Patient/Service User feedback on Video Consultations

As a Patient/Service User

I want the facility to provide feedback after a Video Consultation

So that I can provide feedback on my experience

Acceptance criterion 1: capture feedback on a Video Consultation

Given that When the Health or Care Professional selects to record information captured within the Video Consultation using coded terms

Then the coded terms for the Video Consultation information is recorded

E00609 - conduct a Video Consultation with Health or Care Professionals

As a Health or Care Professional

I want to conduct a Video Consultation with Health or Care Professionals

So that I can obtain support from Health or Care Professionals when a face-to-face consultation is not feasible

Acceptance criterion 1: conduct a Video Consultation with Health or Care Professionals

Given the Health or Care Professional is permitted to conduct Video Consultations

When the Health or Care Professional selects to conduct a Video Consultation with a Health or Care Professional has taken place

When the Patient/Service User selects to provide feedback on their experience

Then that feedback is captured and shared with the Healthcare Organisation

Then the Video Consultation is conducted with the Health or Care Professional

E00610 - switch from an audio call to a Video Consultation

As a Health or Care Professional

I want to be able to test the audio and visual settings of the Video Consultation tool before switch from an audio call with a Patient/Service User to a Video Consultation starts

So that there are no delays to the Video Consultation startingI can assess a Patient/Service User visually

Acceptance criterion 1: switch from an audio call to a Video Consultation

Given the Health or Care Professional

Given that a is permitted to conduct Video Consultations

When the Health or Care Professional has access to the Video Consultation SolutionWhen is on an audio call with a Patient/Service User

Then the Health or Care Professional selects to test the audio and visual settings of the Video Consultation tool

Then they are able to test the audio and visual settings

Acceptance criterion 2: Patient/Service User can test the audio and visual settings

Given that a Patient/Service User has access to the Video Consultation Solution

When the Patient/Service User selects to test the audio and visual settings of the Video Consultation tool

Then they are able to test the audio and visual settings

E00071 - consecutive consultations with multiple Patients/Service Users via a single Video Consultation

As a Health or Care Professional

I want to consult with multiple patients using the same Video Consultation access details

So that I can hold consecutive consultations with multiple Patients/Service Users who are in one location via a single Video Consultation

Acceptance criterion 1: continuing the Video Consultation with another Patient/Service User

Given there are multiple Patients/Service Users in one location

When a consultation ends with one Patient/Service User

Then I am able to continue the Video Consultation with the next Patient/Service User without needing to leave and join a separate Video Consultation

E00072 - reminder of upcoming or scheduled Video Consultation

As a Patient/Service User

I want to receive a reminder relating to a scheduled Video Consultation

So that I have up to date information regarding the scheduled Video Consultation

Acceptance criterion 1: Patient/Service User receives a reminder

Given a Video Consultation is scheduled with a Health or Care Professional

When there is an upcoming Video Consultation

Then I receive a reminder of the upcoming Video Consultation

E00073 - disable and enable audio during a Video Consultation

As a Health or Care Professional

I want the ability to disable and enable audio in a Video Consultation

So that I can provide additional privacy for Patients/Service Users

Acceptance criterion 1: Health or Care Professional can disable audio during a Video Consultation

Given a can switch from an audio call to a Video Consultation with the Patient/Service User

E00611 - visual request to interact during a Video Consultation

As a Health or Care Professional

I want participants of a Video Consultation to visually indicate when they want to interact

So that all participants can see the visual indicator during the Video Consultation

Acceptance criterion 1: visual indication to interact during a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation

When a participant selects to visually indicate to interact

Then the visual indication to interact is visible to participants in the Video Consultation

Acceptance criterion 2: remove visual indicator for interaction during a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation

And a participant has visually indicated to interact

When the participant selects to remove the visual indicator for interaction

Then the visual indicator is no longer visible to participants in the Video Consultation

E00612 - view a list of participants in a Video Consultation

As a Health or Care Professional

I want a list of participants in a Video Consultation to be available

So that a list of participants in the Video Consultation can be viewed

Acceptance criterion 1: view a list of participants in a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation

When a participant selects to view the list of participants in the Video Consultation

Then the list of participants is displayed

E00613 - customise background during a Video Consultation

As a Health or Care Professional

I want participants to customise their background in a Video Consultation

So that participants have the flexibility to customise their background

Acceptance criterion 1: customise background during a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation

And audio is enabled for the participant

When I select to disable audio for the participant

Then audio is disabled for that participant

And they are unable to hear the Video Consultation

Acceptance criterion 2: Health or Care Professional can enable audio during a Video Consultation

Given a Health or Care Professional is conducting a Video Consultation

And audio is disabled for the participant

When I select to enable audio for that participant

Then audio is enabled for that participant

And they are able to hear the Video Consultation

E00074 - disable and enable video during a Video Consultation

As a Health or Care Professional

I want the ability to disable and enable video in a Video Consultation

So that I can provide additional privacy for Patients/Service Users

Acceptance criterion 1: Health or Care Professional can disable video during a Video Consultation

Given a When a participant selects to customise their background in the Video Consultation

Then the background is customised for the participant in the Video Consultation

E00614 - auto-transcription of a Video Consultation

As a Health or Care Professional

I want auto-transcription of Video Consultations

So that I have a transcript of the Video Consultation to refer back to

Acceptance criterion 1: configure auto-transcription of a Video Consultation

Given the Health or Care Professional is permitted to configure auto-transcription of Video Consultations

When the Health or Care Professional selects to configure auto-transcription of Video Consultations

Then auto-transcription of Video Consultations is configured

Acceptance criterion 2: auto-transcription of a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation

And video is enabled for the participant

When I select to disable video for the participant

Then video is disabled for that participant

And they are unable to see the Video Consultation

When auto-transcription of Video Consultations is configured

Then the Video Consultation is auto-transcribed

Acceptance criterion 3: Health or Care Professional can

refer back to the auto-transcription of a Video Consultation

Given a the Health or Care Professional is conducting has ended a Video Consultation with a Patient/Service User

And video is disabled for the participant

When I select to enable video for that participant

Then video is enabled for that participant

And they are able to see the Video Consultation

E00087 - retain attachments (file and images) received during Video Consultation in the Patient Record

As a Health or Care Professional

I want to be able record attachments (files and images) received during Video Consultation to the Patient Record held in the Core Clinical Record

So that I have a complete record of the Patient’s/Service User’s Video Consultation

Acceptance criterion 1: save attachments (file and images) received during Video Consultation in the Patient Record held in the Core Clinical Record

Given that an attachment has been received in the Video Consultation Solution

When the Health or Care Professional selects to save the attachment in the Patient Record held in the Core Clinical Record

Then the attachment is saved in the Patient Record

Acceptance criterion 2: do not save attachments (file and images) received during Video Consultation in the Patient Record held in the Core Clinical Record

Given that an attachment has been received in the Video Consultation Solution

When the Health or Care Professional selects to not save the attachment in the Patient Record held in the Core Clinical Record

Then the attachment is not saved in the Patient Record

E00088 – SNOMED code Video Consultation      

As a Health or Care Professional

So that I am able to standardise terminologies

Acceptance criterion 1: SNOMED code Video Consultation

Given that a Video Consultation has taken placethe Video Consultation has been recorded

And the Video Consultation is auto-transcribed

When the Health or Care Professional selects to refer back to the auto-transcription of the Video Consultation

Then the transcription of the Video Consultation is available for the Health or Care Professional to refer back to

E00615 - assess vital signs of a Patient/Service User

As a Health or Care Professional

I want to assess the vital signs of Patient/Service User in a Video Consultation

So that I have the Patient/Service User's vital signs information

Acceptance criterion 1: configure vital sign assessment

Given the Health or Care Professional is permitted to configure vital sign assessment in Video Consultation

When the Health or Care Professional selects to configure vital sign assessment in Video Consultation

Then vital sign assessment in Video Consultation is configured

Acceptance criterion 2: assess vital signs of a Patient/Service User

Given the Health or Care Professional is conducting a Video Consultation with a Patient/Service User

And vital sign assessment in Video Consultation is enabled

When the Health or Care Professional selects to SNOMED code Video Consultation

Then the SNOMED code is applied for Video Consultation

Acceptance criterion 2: SNOMED code information within Video Consultation

Given that a Video Consultation has taken place

When the Health or Care Professional selects to SNOMED code information within the Video Consultation

Then the SNOMED code is applied within the Video Consultationstart the vital sign assessment of the Patient/Service User

Then the vital signs are displayed to the Health or Care Professional

Other Applicable Standards

Suppliers will also have to attain compliance with these additional Standards during the compliance stage before they can be live on a framework with this Capability:

• Interoperability Standard (DFOCVC)

• Overarching Standards