Description
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Defines the training activities and collateral expected from Suppliers to support the buyers and users of their Solutions. |
The Training Standard shall apply to all Suppliers delivering training services under the Framework to assure NHS Digital and Local Organisations that End Users are trained to use a Solution in a safe and effective manner, so that patient safety and confidentiality is not compromised.
The Supplier shall:
- provide a training service that covers the following types of deployments or training classifications:
- Practices migrating from one Catalogue Solution to another
- New capabilities or functionality
- Upgrade Training
- Refresher training
- Train the Trainer
- provide training services in such a way so as to ensure that general practitioners, receptionists, practice nurses and all associated practice staff will be able to use service(s) in compliance with the British Medical Association, Royal College of General Practitioners (Joint GP IT Committee) and Department of Health: ‘Good Practice Guidelines for General Practice Electronic Patient Records’
- describe the full range of training services they intend to provide under the Framework Agreement. The Authority recognises that the training services offered will depend on:
- the scale (for example, the number and role of End Users, number of locations and geographical spread.)
- complexity (for example, number of capabilities provided, interoperability between systems, deploying a new Solution versus upgrading an existing Solution)
- impact on end users (for example, usability of Solutions)
- impact on patient safety
- confirm that all the training activities have been completed successfully to deliver the service(s) at each location to enable the End User to make effective use of a Solution.
- ensure that those of its personnel who fulfil the Supplier's obligations under the Agreement are suitably skilled and experienced in accordance with Good Industry Practice. (For example: BS ISO 29990 – “Learning services for non-formal education and training - Basic requirements for service providers” and NHS Digital’s Education and Training Standards).
As part of the onboarding process, the Supplier will provide a Training Plan which describes their overall approach to training and will be maintained throughout the lifetime of the agreement.
Requirements
Sections
TR-1.1
Training Exemption - Template
If the Supplier does not intend to deliver training or considers one or more requirements are not applicable, they will complete the GP IT Futures Training Exemption template below justifying why.
The exemption will be reviewed and approved by NHS Digital.
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Information Governance Standard Compliance
The Supplier shall comply with the GP IT Futures national Information Governance Standard:
- When handling personal identifiable data relating to the customer's users (trainees) e.g. learning needs analysis, accessing training records, etc.
- Personal identifiable data (other than relating to the customer’s users (trainees) will not be used for training purposes. The supplier will only use synthetic or dummy data i.e. fictitious, non-personal data, which cannot directly or indirectly identify any Patients/Service Users.
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Supplier Accountability & Responsibility
Regardless of whether it is the Supplier itself or their sub-contractor providing all or elements of the training services outlined, the Supplier shall maintain accountability and responsibility for the deliverables and training delivery.
If the Supplier is intending to use sub-contractors, they will confirm compliance or intended compliance to this requirement in the GP IT Futures Supplier Training Plan.
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Training Plan - Training approach
The Supplier shall provide a documented GP IT Futures Supplier Training Plan which details their approach to training for all capabilities being supplied.
The Supplier Training Plan will be agreed with NHS Digital.
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Training Plan - Training approach updates
If the Supplier subsequently makes changes to their training approach and/or provides new capabilities, they shall update and agree the GP IT Futures Supplier training plan with NHS Digital.
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Local Training Plan - Template
The Supplier shall create a generic GP IT Futures Local Training Plan for each capability / system based on the Supplier Training Plan.
The Supplier will agree Local Training Plan(s) with NHS Digital.
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Local Training Plan - Sign off period
Local Training Plans will be agreed and signed off with the Local Organisation 6-8 weeks before training commences
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Local Training Plan - Sign off outcomes
Local Organisation / End Users may wish to agree and sign off the GP IT Future Local Training Plan as meeting its stated outcomes. If requested, the supplier must comply.
If so, at the end of the training, the Local Organisation will confirm the objectives of the training have been met with the Supplier.
Learning Needs Analysis (LNA) - Completion
The Supplier shall carry out a Learning Needs Analysis (LNA) for all End Users to be trained, or, when agreed with the Local Organisation or End User, provide them with adequate tools and information to carry it out themselves.
The LNA will identify the training needed to meet the skills and knowledge requirements for each group of learners.
The Supplier will:
- Include a description of LNA tools, methods and outputs in the Supplier and Local Training Plans.
- Document the results of LNAs in the Local Training Plan
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Learning Needs Analysis (LNA) - Report
Where required, the Supplier will provide an LNA report to the Local Organisation which will inform the Local Training Plan.
Documented Administrative Procedures
The Supplier shall document and follow administrative procedures to support the effective management of their Training Programmes.| Page Properties | ||||||||||||
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Description
| Excerpt |
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Defines the training activities and collateral expected from Suppliers to support the buyers and users of their Solutions. |
The Training Standard shall apply to all Suppliers delivering training services to assure the Authority and Local Organisations that End Users are trained to use a Solution in a safe and effective manner, so that Patient safety and confidentiality is not compromised.
Training includes, but is not limited to, the following delivery methods: face to face, classroom, e-learning, one to one, coaching, remote training and webinars, provision of online videos and supporting materials.
The Supplier shall:
Provide a training service that covers the following types of deployments or training classifications:
Practices migrating from one Solution to another
New Capabilities or functionality
New system or Solution
Upgrade training
Refresher training
Train the Trainer
Provide training services in such a way so as to ensure that General Practitioners, Receptionists, Practice nurses and all associated Practice staff will be able to use service(s) in compliance with the British Medical Association, Royal College of General Practitioners and Department of Health: ‘Good Practice Guidelines for General Practice Electronic Patient Records’
Describe the full range of training services they intend to provide. The Authority recognises that the training services offered will depend on:
The scale (for example, the number and role of End Users, number of locations and geographical spread)
Complexity (for example, number of Capabilities provided, interoperability between systems, deploying a new Solution versus upgrading an existing Solution)
Impact on End Users (for example, usability of Solutions)
Impact on Patient safety
Confirm that all the training activities have been completed successfully to deliver the service(s) at each location to enable the End User to make effective use of a Solution
Ensure that those of its personnel who fulfil the Supplier's obligations under the Agreement are suitably skilled and experienced
For good practice guidance, please refer to NHS England’s Education and Training Standards
As part of the onboarding process, the Supplier will provide a Training Plan which describes their overall approach to training and will be maintained throughout the lifetime of the agreement.
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The Authority will provide the relevant Training Plan template to the Supplier on request from TQI@NHS.net. The TQI team may wish to discuss the Supplier’s training approach to establish which other templates to provide, outline what level of evidence is required from the Supplier and answer any questions from the Supplier at the outset, before submission is made. |
Requirements
Applicable Framework(s) | Requirement ID | Requirement Text | Level | ||||||
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All | TR-1.1 | Training Exemption - Template If the Supplier does not intend to deliver training, they will complete the Supplier Training Exemption template justifying why. The exemption will be reviewed and approved by the Authority. Training includes, but is not limited to, the following delivery methods:
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All | TR-2.1 | Information Governance Standard Compliance The Supplier shall comply with the Information Governance Standard:
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All | TR- |
2. |
Training Materials - Delivery
The Supplier shall deliver a complete set of Training Materials to the Local Organisation, for each capability. These shall be reviewed and agreed by the Local Organisation/End Users as fit for purpose.
They shall be provided at an agreed timescale, prior to the delivery of training and be version controlled.
The materials and delivery methods will comply with relevant legislation, for example, The Equality Act 2010, Copyright, Data Protection Act 2018 and General Data Protection Regulation, Health and Safety at Work Act.
These materials must take into consideration:
- The RCGP practice toolkit: http://www.rcgp.org.uk/patientonline
- NHS England’s GP Online Guidance: https://www.england.nhs.uk/gp-online-services/
2 | Supplier Accountability & Responsibility Regardless of whether it is the Supplier itself or their sub-contractor providing all or elements of the training services outlined, the Supplier shall maintain accountability and responsibility for the deliverables and training delivery. If the Supplier is intending to use sub-contractors, they will confirm compliance or intended compliance to this requirement in the agreed Training Plan. |
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All | TR-3.1 | Training Plan - Training approach The Supplier shall provide a documented Training Plan which details their approach to training for all Capabilities being supplied, using the template provided by the Authority. It must include all the information contained in the template. The Training Plan will be agreed with the Authority. |
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3.2 | Training |
Plan - Training approach updates If the Supplier subsequently makes changes to their training approach and/or provides new Capabilities, they shall update the agreed Training Plan with the Authority. |
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Training Materials - Organised & referenced
Where possible, Training Materials, including digital learning materials, will be organised and referenced in order for them to be easily searchable by end users using key words for specific tasks, which can be accessed via the live system through context sensitive help.
The Supplier will describe how they intend to meet this requirement, if applicable, in the Supplier and Local Training Plans.
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Training Materials - Sample review
Local Training Delivery This requirement only applies to Foundation Suppliers. A documented Local Training Plan defining the training approach will be agreed and signed off with the Local Organisation 6-8 weeks before training commences. The Local Training Plan will describe, as a minimum:
The Local Organisation/End Users will agree and sign off the Local Training Plan as meeting its stated outcomes with the Supplier, following the training. |
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4.1 |
Training Delivery - Description
The Supplier will describe how the training is delivered / expected to be delivered for each capability.
Learning Needs Analysis (LNA) - Completion The Supplier shall carry out a Learning Needs Analysis (LNA) for all End Users to be trained, or when agreed with the Local Organisation or End User, provide them with adequate tools and information to carry it out themselves. The LNA will identify the training needed to meet the skills and knowledge requirements for each group of learners. The Supplier will include a description of LNA tools, methods and outputs in the agreed Training Plan. |
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6. |
1 | Training |
The Supplier shall deliver the training as agreed in the Local Training Plan.
The Supplier will provide reports on training delivery (see 1391133847).
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Training Delivery - Adaptability
The training delivered will be adapted to take into account new / local business processes where applicable.
The Supplier shall confirm compliance or intended compliance to this requirement which will be documented in the Supplier and Local Training PlansMaterials - Delivery The Supplier shall deliver a complete set of relevant training materials to the Local Organisation/End Users, for each Capability. These shall be reviewed and agreed by the Local Organisation/End Users as fit for purpose. They shall be provided at an agreed timescale, prior to the delivery of training and be version controlled. The materials and delivery methods will comply with relevant legislation, for example, The Equality Act 2010, Copyright, Data Protection Act 2018, UK General Data Protection Regulation and Health and Safety at Work Act. The Supplier shall document their intended methods and approach in the agreed Training Plan. |
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All | TR- |
6. |
2 | Training |
Materials - Customisation The Supplier |
- Training skills, experience and qualifications
- Up-to-date and detailed knowledge of the systems and capabilities on which they train
- NHS and care setting knowledge.
The Supplier will:
- 80% of learner feedback will indicate a satisfaction rating of 'good' and above on the evaluation form for trainer performance, knowledge and skills.
will include details of how training materials could be made customisable in the agreed Training Plan. |
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All | TR-6.3 | Training Materials - Organised and referenced Where possible, training materials, including digital learning materials, will be organised and referenced in order for them to be easily searchable by End users using key words for specific tasks, which can be accessed via the live system through context sensitive help. The Supplier will describe how they intend to meet this requirement, if applicable, in the agreed Training Plan. |
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All | TR-6.4 | Training Resources - Sample review |
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7. |
1 | Training |
NHS Digital may wish to carry out sample observation of training sessions and provide feedback to the Supplier, using the following form:
GP IT Trainer Observation Form v1-1.docx.
If requested, the supplier must complyDelivery - Description The Supplier will describe how the training is delivered/expected to be delivered for each Capability. The Supplier will outline the delivery methods and rationale for their choice of methods in the agreed Training Plan. |
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All | TR- |
7.3 | Training |
When issues on the Supplier’s trainers’ delivery and knowledge are identified and agreed to be inadequate, the Supplier will provide additional training, if required, at no cost.
The Supplier will provide additional training if required based on:
Delivery - Adaptability The training delivered will be adapted to take into account new/local business processes where applicable. The Supplier shall confirm compliance or intended compliance to this requirement which will be documented in the agreed Training Plan. |
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Training Environment - Provision
The Supplier shall provide a training environment which mirrors the live system and uses dummy data. The training environment shall be in place before the training commences.
The Supplier will confirm compliance or intended compliance to this requirement.
The Supplier will provide details of the training environment with realistic data sets which meet information governance requirements in the Supplier Training Plan.
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All | TR-8.1 | Training Personnel - Skills, experience and knowledge The Supplier shall ensure that its training personnel have:
The Supplier will:
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8.2 | Training |
Personnel - Sample Observations by the Authority The Authority may carry out sample observation of training sessions and provide feedback to the Supplier, using the Authority Trainer Observation Form. |
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8.3 | Training |
The Supplier shall agree with NHS Digital the refresh, reset and maintenance processes for the training environment.
The Supplier will document the processes within the Supplier Training Plan.Personnel Issues When issues on the Supplier’s trainers’ delivery and knowledge are identified and agreed to be inadequate, the Supplier will provide additional training, if required, at no cost. The Supplier will provide additional training if required based on:
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Training Environments | |||
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9.1 |
Training Environment - Provision The Supplier shall provide a training environment which mirrors the live system and uses dummy data. The training environment shall be in place before the training commences. The Supplier will confirm compliance or intended compliance to this requirement. The Supplier will |
A template is provided if required:
GP IT Futures Training_Impact_Analysis_v1-0.docxprovide details of the training environment with realistic data sets which meet information governance requirements and details of how the training environment is refreshed, reset and maintained in the agreed Training Plan. |
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All | TR- |
9.2 |
Training |
Environment - Link to path to live training environment Training environments shall link to the Authority's path to live training environment (Spine training environment) when users need to be trained on transactions between the Supplier System or Capability and the National Services. (e.g. e-Referral, Summary Care Record, NHS number, etc.) |
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Pilot Training - Evaluation
The Supplier shall carry out an evaluation of the pilot training sessions. NHS Digital or Local Organisations may carry out sample observations of these sessions and provide feedback which the Supplier will also use to improve the training before full roll-out can commence. The Supplier and Local Training Plans will be updated to reflect the required changesNew Capability - Training Delivery and Materials The Supplier shall carry out a pilot of the training delivery and materials before implementing any new Capability with representatives from End Users and (NHS) trainers. The Supplier will evaluate this pilot, make improvements and repeat where necessary. The Supplier will provide:
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Pilot Training - Repeat
Based on the outcome of the pilot evaluation and feedback, the Supplier will repeat the pilot training and update materials and delivery where required.
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All | TR-11.1 | Training to support Practice Switching - Training | |||||||
and Refresher Training The Supplier shall deliver training to the Local Organisation/End Users at an agreed timescale prior to the planned Go-Live date. If the Go-Live date is postponed for any reason, refresher training (to a scope agreed by the Local Organisation/End User) will be provided. The Supplier will provide:
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All | TR-11.2 | Training to support Practice Switching |
- Go-Live training support On the day and the day following Business Go-Live, |
Supplier staff shall support the Local Organisation/End Users in its use of the system. The Local Organisation/End User shall be able to call on subsequent |
support for additional days during the calendar month following Business Go-Live. The number of staff provided, and the length of |
the support, shall be specified as part the Supplier’s response to the Data Migration Standard. For Foundation Suppliers, the Supplier will provide on-site Business Go-Live support unless specifically agreed otherwise with the Practice and documented in their Local Training Plan. |
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Evaluation and Assessment | |||
All | TR-12.1 | Evaluation | |
and Assessment - Learner Competency Assessments The Supplier shall carry out learner competency assessments to determine whether users are able to use the required system or |
Capability correctly. |
The Supplier will:
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All | TR-12.2 | Evaluation |
and Assessment - Training Feedback The Supplier shall gather feedback from End Users on:
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The Supplier will:
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A Supplier Evaluation Report template is provided if required |
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All | TR-12.3 | Evaluation |
and Assessment - |
Authority Sample Surveys The Supplier will take action to remedy any issues identified from sample surveys on End User competency and satisfaction carried out by |
the Authority. |
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All | TR-12.4 | Evaluation |
and Assessment - Additional training and support The Supplier shall provide additional training and/or support where issues are identified through the evaluation and assessment process. For example, where negative feedback has been received, |
Go- |
Live has been delayed or the learners don't reach the required level of competency. |
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All | TR-12.5 | Evaluation |
and Assessment - |
Improvements The Supplier will provide evidence |
to the Authority of improvements to their training, for example:
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A Supplier Evaluation Report template is provided if required |
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All | TR-12.6 | Evaluation |
and Assessment - Evidence of resolved issues The Supplier will provide evidence |
to the Authority of actions taken to resolve training issues identified from help desk calls. |
The Authority can request help desk analysis reports. |
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All | TR-13.1 | Reporting The Supplier shall provide reports | |||||||
to the Authority/Local |
Organisations/End |
Users on request for the following:
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The Supplier will: |
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Reporting - Ad Hoc
The Supplier will provide ad hoc training-related reports at the request of NHS Digital
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All | TR-14.1 | Maintenance of Training Programme - Up to date materials and delivery The Supplier shall ensure all materials (including digital learning resources) and delivery are up to date and reflect the live version. The Supplier will:
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All | TR-14.2 | Maintenance of Training Programme - Upgrade |
training Upgrade |
training: |
to the Authority and to Local Organisations. The Supplier will |
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Capabilities
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Suppliers Solutions delivering any Capabilities will need to meet this Standard. |
Roadmap
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Suppliers will not be assessed or assured on these Roadmap Items as part of Onboarding
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